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FragranceBuy

Overview

FragranceBuy has a rating of 4.7 stars from 7,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

service
451
value
308
shipping
310
returns
121
quality
302
This company responds to reviews on average within 2 days
+125
How would you rate FragranceBuy?
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Canada
1 review
0 helpful votes
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Amazing service!
January 17, 2025

Quick shipping and amazing selection! The best perfume shop on the web! Will be a repeat customer for sure!

Date of experience: January 7, 2025
Canada
1 review
0 helpful votes
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Satisfied
February 6, 2025
Updated review

They are always quick to deliver and they send the product in a well packaged shipment so it can't be broken. And the prices are amazing!

Date of experience: January 27, 2025

Happy
August 8, 2024
Previous review

I am fairly happy with my cologne selections, though I ordered them Monday night and I had to wait until Friday afternoon to receive them. I'm so impatient - I wish the delivery service was a bit quicker but I had free shipping so maybe that's why. Overall I love fragrancebuy and will shop here many more times.

Date of experience: July 29, 2024
California
1 review
0 helpful votes
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Great as Always
April 10, 2025

Always quick and easy with FragranceBuy. I live in the USA, but shipping was quick. Always great prices as well.

Date of experience: March 31, 2025
Massachusetts
1 review
0 helpful votes
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It was good
January 22, 2025

To be honest it was a great experience shopping with fragrancebuy I just regret buying the fragrance I bought don't blind buy😭

Date of experience: January 12, 2025
Canada
1 review
0 helpful votes
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Great first experience!
January 8, 2025

First time ordering from Fragbuy, and everything arrived perfectly and well-packaged. The prices are great, and the fragrances are authentic. I will definitely order from them again!

Date of experience: December 29, 2024
Canada
1 review
0 helpful votes
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Amazing
February 11, 2025

Fast shipping times, great customer service.got my order way earlier than expected.

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Quick shipping and nice packaging!
February 11, 2025

Really good experience with original products, fast shipping and great packaging!

Date of experience: February 1, 2025
Jamaica
1 review
0 helpful votes
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10/10
February 6, 2025

All original, no complaints other than I wish the delivery time was faster but other than that 10/10

Date of experience: January 27, 2025
Canada
1 review
0 helpful votes
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How to redeem the points
March 13, 2025

I think FragBuy is good but I still don't understand how to redeem the points, which I have a lot of. There should be a number to call

Date of experience: March 3, 2025
Canada
1 review
0 helpful votes
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Fragbuy review
January 1, 2025

The website had exactly what I was looking for, as well as great prices, delivered within 10 days, as it said it would be… couldn't really ask for a better experience. Will be buying again soon!

Date of experience: December 22, 2024
South Carolina
2 reviews
0 helpful votes
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Wonderful!
February 6, 2025
Updated review

There is a great selection, especially for new releases. Shipping is fast and I like the option for free shipping with the purchase of five.

Date of experience: January 27, 2025

Fabulous!
July 25, 2024
Previous review

This transaction was smooth. The prices were fantastic, and the buy 5 for free shipping hit the sweet spot. I will definitely be a returning customer.

Date of experience: July 15, 2024
Maryland
1 review
0 helpful votes
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Personalized, kind and respectful service!
March 16, 2025

I was having difficulty placing an order and reached out to Customer Service. After explaining the technical issues, I also shared my personal story/connection to the scent I was trying to acquire. (I have been ordering this particular scent through FragranceBuy for years.) My email was met with such sincerity and kindness, as well as a professional tone. I felt heard, understood, and valued as a customer and a human being. I dearly believe that the staff at FragranceBuy enjoy what they do and care about their customers. I feel so blessed to have discovered FragranceBuy and intend to remain a loyal customer for years to come!

Date of experience: February 7, 2025
Canada
1 review
0 helpful votes
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I reported the fact that the box had been tampered with - one end had been covered with packing tape. The delivery person took the photo of the package on my porch with the untampered end showing

The box had the Jessica McClintock perfume I ordered, several white styrofoam chips and no Lacoste Blanc. This was a must wished for Christmas present, I am very upset I have not heard when I can expect a replacement.

FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2024
FragranceBuy K. FragranceBuy Rep
4 months ago

Hello Lisa, we sincerely apologize for the missing Lacoste Blanc, especially as this was a Christmas present and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

California
1 review
0 helpful votes
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Great experience
February 5, 2025

My perfume arrived as expected and I have no complaints! It was packaged very well and arrived safely.

Date of experience: January 26, 2025
Canada
1 review
0 helpful votes
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Awesome service!
March 16, 2025

Fragrancebuy has the best prices and unbeatable customer service and shipping! It's the only place I buy my fragrances!

Date of experience: March 6, 2025
Georgia
1 review
0 helpful votes
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Always the same
April 3, 2025

My experience with Fragrancebuy is always outstanding. Shipping, quality, price etc. I will continue to do business with Fragrancebuy.

Date of experience: March 24, 2025
Michigan
1 review
2 helpful votes
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Best company to buy from.
February 9, 2025

I am an avid cologne collector. I have over $10,000 in fragrances and you guys are by far. The best company I've ever gone through always on time with delivery. My package is always safe and everything is done very thoughtfully.

Date of experience: January 30, 2025
Florida
1 review
0 helpful votes
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I got exactly what I wanted.
February 6, 2025

It was a smooth and easy process to order and find the fragrance I wanted. The shipment was as expected and I am thankful for the tracking.

Date of experience: January 27, 2025
Canada
1 review
0 helpful votes
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Great product, scary delivery
March 21, 2025

My perfume is lovely and arrived well packaged. Unfortunately it was 11pm and left at my front door. Luckily I was still awake.

Date of experience: March 11, 2025
Mexico
1 review
0 helpful votes
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Great service
January 31, 2025

I've made a few orders of Niche fragrances and are the original fragrances with the current formulations.
I love them.

Date of experience: January 21, 2025