FragranceNet

PROS: It was my first time ordering from them and had a wonderful service! The shipment was to Puerto Rico and arrived SUPER fast.

I bought 2 perfumes on December 5th and it was sent out on December 8th with free USPS Priority shipping since I purchased above $60. I didn't realize the standard free shipping was USPS Priority, but I'm glad.

After that, the package arrived 3 days later. I'm very surprised that the order processed and arrived so quickly during Holiday season.

CONS: The website itself is awful. It's the slowest website I've ever experienced. Even the checkout process was painful. It wouldn't let me input my address!

I was forced to use the PayPal express checkout option so it could fill out the address and payment for me.

I've been purchasing from many online websites and haven't had this issue. This website needs to be updated and fixed badly. The website is very much outdated. I almost gave up on checkout if it wasn't for the PayPal option.

I'm not sure if the traffic and Holiday season has to do with the website getting really slow.

I ordered something from them and they never emailed me back. I contacted them to let them know I never got my order and they haven't responded. Now $30 went into the thin air.

I ordered Creed from this "vendor" and as soon as I opened it I knew it wasn't the real scent. But when I tried to send it back they said "sorry, you opened it"

I never received my order and I've been going back and forth with them and PayPal about my refund. They keep blaming each other,and I still don't have my refund.

I had to give them a star for having the nerve to send this CRAP IMITATION period. I have ordered Fidji by Guy Laroche from fragrancenet.com. What a joke. Now they did not credit my card with the full refund. They have the nerve to charge a restocking fee for sending this TOILETTE WATER back to them. DO NOT ORDER FROM THEM! IT IS A RIP OFF! I have worked in the Cosmetic business for years, including Chanel. I am never going to order from them again.

Ive read that you should stay away from the fragrances (I never personally did) which kind of sucks because thats the basis of their name. HOWEVER, I ordered 7 different colors of Viral Colorwash & Colorditioner, Fanola Oil and the largest container of Dream Coat by Color Wow. Everything came in really well packaged, all the tops of the dyes were sealed with plastic and the quality was amazing for everything. This was a year ago and I'm still using some of the dyes as I ordered a lot and just havent run out, they all still work really well.

I gave FragranceNet a chance and it worked out good. Price for Rihanna Nude was good and I went for free shipping, a little slow but no biggie. Will try them again.

I had been a long time and very satisfied customer, that is until my most recent and FINAL order. I placed an online order on November 18, and the tracking information showed the package as being shipped then out for delivery on Tuesday November 24. The package never arrived and the USPS tracking information has no delivery confirmation.

I emailed FragranceNet on December 2 and they quickly responded, asking if I wanted a credit or replacement shipment, and I requested a replacement shipment. So far, so good I thought. Since December 2nd, I have received no information on the replacement shipment, and numerous emails have gone unanswered. I am receiving read receipts on my emails, which upsets me even more that they are not responding. Calls to their customer service line are useless; all you get is a message saying their reps are too busy to answer calls and that instead, use the website to track order or to contact customer service.

I've initiated a claim with my credit card company to get my money back. STAY THE HELL AWAY from FragranceNet.com!

I finally got my shipment today... I order on 8/12/14 they sent delivery info to fedex on 8/14/14 but it was actually shipped on 8/16/14 and at first it said to expect delivery on 8/20/14 but I actually received it today which is 8/18/14 so I got my order sooner which I loved! I got very excited when I received my order I was very pleased with the entire order! I order 5 perfum and all were great... I was a lil worried as I was reading the reviews but I gotta disagree with most of the ones that said not to order from this site! MY FIRST TIME ORDERING AND WILL ORDER AGAIN HOPEFULLY WILL HAVE SAME EXPERIENCE... YES THEY ARE LEGIT!

I order creed viking received the botttle that was liking the parfum so received not full i have checked the parfum with an authorized creed seller the parfum it's a FAKE 300$ for a FAKE PARFUM and they want me to pay back the shipping to get reimbursed!don't buy from them

I AM A COLLECTOR ON MANY HIGH END COLOGNES LIKE TOM FORD AND CREED COLOGNES AND I ORDERED A TOM FORD ONBRE LEATHER AND THEY SENT ME A DONNA KARAN 1ST AND WHEN I REACHED OUT TO SERVICE IT TOOK 1/2 HOUR N THEY SENT ME ANOTHER COLOGNE 2 DAYS LATER ONLY THIS TIME IT WAS NOT TOM FORD BUT A STINKY JIMMY CHOO. NOW THEY WANT ME TO SEND IT BACK WHEN I HAVE NO TIME WC MADE ME ORDERED ONLINE IN FIRST PLACE. HORIBLE SERVICE =PAY EXTRA AND BUY IN MACYS OR HIGH END STORES ---DO NOT WASTE YOUR MONEY--THEYD RATHER REFUND ME RATHER THAN FIX THEIR PACKING ISSUES FOR THEIR CUSTOMER

I'm so disappointed I knew right away it was knock off I spent about 150 on a bottle of 1015 it wasn't even strong it stayed on for about 30mins I know fake the spray pump was pumping like a body spray like wtf shame man shame it looks like the real but it's not I'm going to spend my money on the real site of Room 1015