FragranceNet

This is my second review about very poor customer service from FragranceNet. After they finally solved my problem last time because of my bad review, I changed the review to be positive in good faith. I honestly think I'm done with them now. I recently ordered a fragrance that I have always wanted. When I received the order confirmation mere minutes later, I realized my order had the wrong shipping address. I immediately sent an email to FragranceNet Customer Service requesting an address change. After a week, I hadn't received an acknowledgment of my message nor confirmation that the address change had been made. So I wrote again using the customer service email address and separately to info@. Again, no acknowledgment and no solution. So I went in to their system again and cancelled the order. I'm not paying $150 for my cologne to go to someone else where I used to live. Today, after 4 emails to them, I received confirmation that my order has shipped TO THE WRONG ADDRESS. I immediately called the customer service phone number and was advised that there is absolutely nothing they can do. Once the order has been returned or delivered, I can apparently request a refund. The CSR I spoke to told me they receive so many emals, they can''t keep up. Well that is an avowal of customer service failure. Going forward, I'll just pay the money and order my fragrances directly. At least I'll know I won't have to deal with such shoddy service.

I dont understand how they have such great reviews.i ordered k18 from them 230$ worth. Then i contacted k18 themselves and they told me this website isnt authorizatized to sell their products so its a fake. Only hair salons and sephora sell their patented products! Then if you look closely at their terms for reimbursements.it says on the last point, you cant ask for a reimbursement on a fraudulent product.how dishonest, theiving BS is that.they know and waved their liability basically.So i lost my money! Maybe thats fine with perfumes but for a product you put on your skin or hair.i cant trust it or risk it. So frustrating 😫 i added a picture of my convo with K18 themselves and my bill and their policy

I paid the fee for overnight delivery of my order, because I needed them for an event I was having in two days. I kept checking the order on line and it showed no movement. Finally I called and was told the order had been delayed due to some of the products not being available. Had I not called I would have not known that the order would not be in. At the time I called it was now one day from the event. Had fragrance.net contact me and let me know about this delay I would have had time to order replacement items and still get the order on time. Needless to say without these items the event was ruined, these were gifts for the recipients of the awards.

The company said they could not do anything for me. Needless to say I cancelled the order and was further dismayed when they said my refund would not be processed for another seven business days. Wow, it didn't take 7 business days for them to take the money off my card, in fact it was taken instantly as I made the order. Your products are reasonably priced and I don't know of the quality, but your customer service is deplorable, disgraceful, appalling and down right shocking.

I do not recommend anyone spend their hard-earned money at this place. They are a scam.

IN NOV 2024 I BROUGHT SOMETHING FOR$ 50.60 I DID NOT RECEICE IT.I CALLED AND WAS TOLD THAT IT WAS DELIVERED I TOLD YOU IT WAS NOT.ONFEB 7 2025 I WAS RECHARGE $50.60 YOU GOT $50.60 OUT OF ME NOW BUT I WILL NEVER DO BUSINESS WITH FRAGANCE AGAIN YOUR LOSS

I ordered Black Opium from Fragrance Net. The price was good. However, the fragrance does not last so my wife thinks it is a knock off. I tried to contact the company on their website. When I put in the order number it says no such number. I emailed them with no response. I called and got a robot that says they can't take phone calls. On the website it says you can chat, but there is no way to access chat. I think the game is to just wear you down as you try to contact them, and you just give up. Do not buy from this company.

Beware. When you add something to the shopping cart it correctly shows as $50CDN. But when you checkout you get charged $50US.

I have been ordering from Frangrancenet.com for years. Now for the first time, I am experiencing real issues. I ordered a very expensive item, expecting delivery two days ago. The company has moved to TForce as their fulfillment company. Not sure who they are but the have kept my package at their local delivery facility, I am assuming that it is near me somewhere, and there is no one to inquire with. They have robot responses to inquires. I will probably have to go to my credit card company now to dispute the charge. Well its too bad you cannot rely on this merchant anymore.

For 2 days I was tracking my extra charge expedited order, where it only said label created. I emailed the morning it was due to be delivered, reply said USPS hadn't updated status and was en route. A couple hours later the status changed to just picked up scheduled for delivery 3 days later, missing our occasion. Emailed again, no response. Won't be back, I don't support companies that don't support customers.

Ordered some men's cologne around November 22nd. Still haven't received it and I'm in Massachusetts. They told me they promised me it in 2days on the 3rd. Then I get a tracking number with a ground delivery date of the 7th. And then I received an email and it said unfortunately we don't offer 2 day or reshipped orders or whatever. Then use's the same carrier that doesn't update your package information till 24-48hrs later. And lost or stole my package last time. I hardly ever order online because of this mess wife has great luck packages come in 2 days from china! And we're in Massachusetts and they're warehouse is in New Jersey.

Hello everyone,
I strongly advise against ordering from this site. I placed an order for over $1000 worth of items, and after processing my payment, they canceled the order. I wasted nearly a week choosing products, and they have been completely unresponsive and haven't even bothered to call me back. As someone whose reviews matters in social media, I know how important honest feedback is. Don't waste your time here.

Whatever this is that showed up on my doorstep is NOT a genuine product. I am NOT happy but I know nothing will come from this. Do not buy from this garbage company. Fake bottle of cologne smells like dirty soapy water. Disgusting.

I previously reviewed a perfume bought on this site, and I was wrong about it. I ordered the same perfume from the Bay and it was the same perfume, I originally though it was a fake but it is not. Go ahead, very good price, around 30% off

Buyer beware. Absolutely Terrible retailer. Processed my order and didn't even bother to inform me my perfume was not in stock I waited weeks without even knowing. They are also SLOW. I've have cancelled or amended the order if they'd had the decency to tell me. Asked for a supervisor response keep getting these BS computer generated responses...I'm completely being ignored. Don't shop here. It's just not worth it

Purchased perfume, and was sent the toilet water- this was a Christmas present over $150 that isn't made right yet. Spent 5 hours on phone and 10 emails before actually getting a return label okay. Dropped off at Post office 3 weeks ago and tracking says "no delivery date available yet." Really? Fragrance.net? You must pay extra to have shipping returns take months to arrive for refunds. Horrible policies and horrible tactics to slow walk returning product they sent accidentally. Disgusting company.

They sent me a counterfeit bottle of Victor & Rolf Bon Bon then told me they back their 100% authentic claim. The box was almost paper thin, the box didn't have the signature plastic stamp on it, there was no lot number, it didn't smell like Bon Bon but sweet, clearly a dupe! I knew it was fake when I saw the box. Do not buy online if you can go to a nearest store. Thinking you're saving $50-60 could result in you paying $100 or more for fake product worth may $10-15 per purchase. They partner with PayPal so yes you have to go through the loop of returning which is a problem if u don't have a printer, have to drive miles to drop the package off and purchase packaging if u don't have any at home. Lesson learned look at reviews other than the merchant's website.

I received an obvious knock off, the smell and colour were completely different from the actual product. Their return policies are a joke and they don't post negative reviews about their service on their website so it looks like everyone is satisfied. Just avoid.

There are so many reviews which seem really weird to me? It was my first time ordering (4 items) off of this website. I had an amazing experience because of the great prices that were offered. Everything was received in perfect condition and exactly as the pictures and details described. Shipping didn't take too long for me either. (I am in Canada) Overall, I had a great experience and will order from here again.

When I received my package I set about checking for its authenticity. It was missing at least two distinguishing marks. I contacted Fragrance.net that assured me it was genuine. I didn't believe them. I reached out to Burberry who said that fragrance.net was not an authorized seller and that the product could be fake.
The ingredients list also doesn't match. The country of manufacture doesn't match.
Their return policy says that they only take back unopened product so I may be very well stuck with this junk.
BEWARE!