I ordered 10 perfume bottles in November as a Christmas gift. I have used this fragrance for several years and know how it smells. When I sprayed it it smelled very very wrong. I opened another bottle and the same thing. When I looked closer I see that they are all expired as of December. Very shady!
I have not ordered from this site for a few years( only because i live in Australia and the difference in the dollar makes it cheaper to buy here) but i ordered from the site numerous times and never had a problem with delivery or authenticity and that was coming all the way to Australia. I don't understand how there can be such a huge discrepancy in the reviews.
Unfortunately I have to leave a star to write the review But I purchased a number of items off the website
To find 1 out of 2 of my perfumes was actually a copycat. The fragrance did not linger/last like the original and colour was slightly different.
Be aware buyers
I ordered a very expensive bottle of perfume because the attractive everyday price plus the special coupon made it too good to pass up. The perfume arrived promptly and was well protected for shipping, but the perfume box itself had not protective wrapping, the box was dented and the bottle itself had fingerprints all over it. The perfume was authentic--so was the box, but I felt like I bought something from the Homeboy Shopping Network. SO glad it wasn't a gift. I didn't contact the vendor because given what I've read, I would get more frustration than it was worth. I would rate customer service as average because the delivery and process were very good. BUT, I would think twice before buying from them again--regardless of the price.
I placed an order with fragranceshop.com on a weekend, it processed and got my cologne i ordered in a reasonable time as stated on the website/check-out.
However, when i recieved the package today. It was packaged in bubble wrap, but the corner of the box was obviously dented and the bottom of the package had a clear round sticker holding the wrapper closed. In addition, the plastic that the round clear sticker was holding down was ripped on one side.
Based on reviews and what i've seen on the actual package when i got it today. I'm undecided whether i want to return it or not.
I would not mind if i can open it and smell the cologne, because this is for a gift. I do NOT want to gift a cologne that's not real or a cologne that's been OPENED..
I just received my order of several samples of musk oils from The Fragrance Shop. They arrived in only a few days after I placed my on-line order. Opening the different little vials each one smelled heavenly! I plan to wear these before deciding which scent I prefer, before ordering a regular size bottle. But, I have a feeling that I'm going to be hard pressed to determine which one smells best. Thank you, Fragrance Shop, for being so efficient and also for your wonderful perfumes. Oh, nice touch with the LifeSaver too!
My experience with fragranceshop was awesome. Prices are the best I have found, delivery is great. I have received 3 orders all delivered in about 3 to 4 days. I have had some questions that I called customer service about and they were so helpful. I will be back for sure!
I don't know why there are so many negative reviews. I've ordered from them several times and have never had an issue. I had one problem once where a discount code wasn't showing up, and customer service was very prompt in getting back to me. I think most people only write reviews when they have a problem. Either way, I'm very happy I found this company.
My experience with this site is excellent. I ordered two aftershaves which needed international shipping to England. They are both authentic aftershaves & arrived in just over a week in perfect condition. The tracking service was spot on. The customer service was excellent too. Definitely recommend.
I have only ordered from them one time. I found a really good deal on a bottle of Prada Iris for my girlfriend. It wasn't until after I ordered from them that I read countless horrible reviews. I was very concerned that I was going to be ripped off. I am happy to say that I received the perfume in less than a week And it is 100% legit. I ended up having a very good experience and felt I should come on here and share since there are so many bad reviews.
First time on-line purchase of Creed Aventus from Fragrance Shop. Totally disappointed with as perfume appears fake. Compared it with one that my colleague bought on-board Ethiad Airways. Difference is chalk and cheese.
Can someone please assist me with reporting this information to Fragrance Shop directly?
The Fragrance I ordered isn't sold in any of the department stores anymore. I have purchased it 4 times and I love the scent. I will recommend fragrance Shop to all my friends and let them know my experience. The customer service was great and I will be ordering more fragrances.
They never post any negative reviews. If you notice only the positive (5 stars) are posted. When you ask them why, they just ignore you.
I'm talking from personal experience, when I ordered a TESTER. I post my review how bad it was, discolored, the smell didn't last more than 30sec, it smell more like alcohol. Well they never posted
I placed an order on December 27th, 2021. I did not get any status update which was concerning. I reached out to company multiple times and on January 5th they decided to respond saying that they do not have the products in stock but expecting them. Today, January 11th, they have yet to communicate with me. There is no phone number to reach them. Super Shady, stay away!
This is the 4th time I have ordered from fragrance shop. I have nothing but good to say about the company. The customer service is wonderful. The products are authentic. Delivery is better than advertised. I would definitely order from them again!
I ordered a bottle of 2.5oz Terre d' Hermes and was scepticle after reading the reviews on this website. The bottle/cologne is authentic and arrived in exactly 1 week from NJ to Sydney, Australia. If this isn't good, I don't know what is. Plus, the cologne was the cheapest across online retailers and the shipping was 13$ as opposed to 29$ for others!
I am so pleased that you carry Coriandre and has the best price for this item. It has been hard to find and when I discovered them I was thrilled. I wish they could get the lotion in, because I would love to try it. Very impressed with the service.
I was extremely pleased with the entire online experience with fragrance shop. I was able to quickly find the exact item I needed. The online ordering process was painless. The shipping was free and was received within 3 days. I certainly would continue purchasing from you. Thanks!
I had a very good experience with fragrance shop. I found the perfumes I wanted and the ordering process was very easy. I received my order in a timely fashion & I was extremely satisfied with my purchase. Will shop here again!
I don't know who to blame
Bought a cologne known to last forever
And got a watered down version that lasted about 2 min
I am going to return the unused portion( no refund)
Maybe Houbigant is at fault.
Sadly will not be buying from this business again
I
Overview
Fragrance Shop has a rating of 2.5 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Fragrance Shop ranks 29th among Perfume sites.
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- Edison, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members