Fragrance Shop

This site is a bad site, it switched parfumes on me, now I have to get a refund and you get hammered in return fees, total bull $#*!

I LOVE and thank God for finding Fragranceshop! They are the ONLY company that can mimic Lauren for Women. Other places can't even come close! I rely on them greatly for their wonderful products.
I've read other reviews on them and I'm appalled that people say they send fake fragrances, bad service, etc. They are a FAMILY run business, not a mega corporation! Stop being so impatient with them! Mistakes happen for goodness sake! How would you feel if people started writing bad things about you for the world to see? Ya wouldn't like it, would ya? Fine, be upset, but stop being so vulgar in your reviews. It just ain't nice!
Again, I LOVE FRAGRANCE SHOP and will be a loyal customer as long as I'm alive and they're around!
A. Ford
Milwaukee, WI

I placed a order 6 days prior to this post and nothing. I reached out to DHL and they said my order was returned. I also looked high and low for a number to resolve this issue. Well as many of us stated NO LUCK. Don't buy anything from this company's because you may get what I got scammed.

Ordered from them a couple of times. Both times horrible experience. First time they shipped a different fragrance and at first refused to fix as they said it was the same brand. This time I paid for "expedited shipping". An expensive option that according to their website would have them process and ship the order within 2 days and would be shipped express. It has been over a week since I ordered and the product is not shipped. They do not have a working phone and also do not respond to emails. Stay far away from this company

In light of this site's somewhat low rating I cautiously ordered several bottles of perfumes using a great 35% off newcomer coupon. All I can say is my order came right away and in good condition. Perhaps they have attended to some of their customer service issues? At this point I'm very happy and will order from.them again.

I just received my order of several samples of musk oils from The Fragrance Shop. They arrived in only a few days after I placed my on-line order. Opening the different little vials each one smelled heavenly! I plan to wear these before deciding which scent I prefer, before ordering a regular size bottle. But, I have a feeling that I'm going to be hard pressed to determine which one smells best. Thank you, Fragrance Shop, for being so efficient and also for your wonderful perfumes. Oh, nice touch with the LifeSaver too!

I was hesitant to buy after reading the reviews, like most people, but I wanted to get the 4.0 oz bottle of Creed Aventus since FragranceShop had it much cheaper than anywhere else ($320, still pricey but less than others). The cologne shipped in about 2 business days and with expedited shipping I got it after about 4 days total. I opened the box, smelled it, and being a second time owner, can confirm the bottle at least smells authentic. Very happy with the experience but did not have to deal with any returns or customer service issues so I can't speak as to that.

I've been getting the same perfume from other websites for years and get tons of compliments. This one was CHEAPER. Guess you get what you pay for. It's a fraud. I got 2 and want to send them back. I've tried like 5 times. Has no smell whatsoever.

Shame on you.

I am glad I did not read the reviews before my first order because it would have discouraged me from buying. I been to some bad perfume sites where I doubted if they were the Real fragrance and not a knock off I was completely happy with my purchase of Versace yellow diamonds intense. I ordered a tester and their price for3oz was lots cheaper than any other site. I got my order on the date promised and now I am ordering Xmas gifts all my orders were within a 6mo period and I never had one single problem. So that has been my experience and these prices are great

My experience with fragranceshop was awesome. Prices are the best I have found, delivery is great. I have received 3 orders all delivered in about 3 to 4 days. I have had some questions that I called customer service about and they were so helpful. I will be back for sure!

They didn't give me credit for a coupon at checkout. So I ended up paying double for a cologne. I would've never paid that much for. I tried calling them the phone rang and rang then made a busy signal. The site will not allow me to log into my account. So, now I have to call my credit card company because no way am I paying 80 for a cologne you can get for 45 anywhere else. And I should've been able to get for 45 with their coupon.

I was a bit nervous seeing the *mainly* negative reviews but I decided to try them out because the perfume I wanted had gotten pretty expensive everywhere else and this site had it for a more affordable price. I almost cancelled my order because I was super nervous they weren't legit but I decided to stick with it and I'm happy I did. I placed my order on Sunday and received it by Friday. Not sure if it's 100% legit (I'm hoping it is), but we shall see! Overall very very pleased and will be ordering again.

Unfortunately I found this site to late to stop me from buying my product. My product never came! I purchased on 10/9 it's 10/20 given their shipping standards it should've been here. I didn't even get a tracking number. I typically never order with any company that does not have a good return policy or atleast a customer support number. All the red flags were there and yet I still missed it. To make matters worst this was a gift. I did reach out to customer service without response., at this point I'm going to dispute the charge with my bank. Do make the same
Mistake I did.

I don't know why there are so many negative reviews. I've ordered from them several times and have never had an issue. I had one problem once where a discount code wasn't showing up, and customer service was very prompt in getting back to me. I think most people only write reviews when they have a problem. Either way, I'm very happy I found this company.

I placed a considerable order with them on Black Friday (19th Nov '19) for over 150 pounds. This was after a discount of 40 pounds thanks to Black Friday. I waited the full 5 working days before querying where my order was. I got a curt email reply telling me that my order had been cancelled due to technical errors. No other explanation. I was told I should get my money reimbursed within the next 3-5 days. Here's hoping! I have used this company before and delivery was tardy previously. So much for being a loyal customer... Never again!

I ordered 4 bottles of Davidoff Cool Water. The perfume was bad. It seemed as though it had been sitting on a shelf somewhere for years! The bottle and liquid were discolored and the smell was musky. Cool water is a fresh sweet light smelling fragrance. I called the company to return the items because of this obvious quality control issue which is the company's fault, however, they refused to provide a return shipping label. They wanted me to send photos of the bottles to prove that they were discolored and then they would consider sending a paid return label! Terrible customer service. I absolutely will NEVER purchase anything from this company again, and I suggest you all stay away to avoid a similar situation. They do not stand behind their products and have obvious quality issues.

I bought 4 bottles of Amarige by Givenchy from fragranceshop.com on Dec. 12. My wife opened one up in late January and it was bad. I contacted fragranceshop.com, they said that we had to eat the opened bottle because it was beyond the 30 days. But we could send back the unopened ones if we paid shipping. They do not stand behind their merchandise.
Not a reputable company. A company that does not worry about retuning customers and is not people friendly is not going to last.

I ordered 10 perfume bottles in November as a Christmas gift. I have used this fragrance for several years and know how it smells. When I sprayed it it smelled very very wrong. I opened another bottle and the same thing. When I looked closer I see that they are all expired as of December. Very shady!

I paid them almost a week ago for items that are in stock. They don't have a phone number to call and only have email? Clear sign they are bogus. All real companies this fay in age have a phone number you can call. I have emailed them numerous times and they don't answer any emails.

I have not ordered from this site for a few years( only because i live in Australia and the difference in the dollar makes it cheaper to buy here) but i ordered from the site numerous times and never had a problem with delivery or authenticity and that was coming all the way to Australia. I don't understand how there can be such a huge discrepancy in the reviews.

Ordered 2 bottles of cologne on April 15, but got an email today, April 22, that it was out of stock. It took a week to find out you were out of stock? I find that really unprofessional for it to have taken that long to realize that you could not fulfill an order. This was after I tried to log in (they make you create an account) to check for shipping details only yo be told I didn't have an account with my email (even though the invoice was sent to my email and then the cancelation was too). So now my gift will be late because I have to reorder from someone else. Absolutely ridiculous. The cancelation email said they will refund my money but it hasn't been refunded yet, so as of now I'm out $60. Will not order from them again and I suggest that you find someone else to purchase from as well.

I bought a product on their website mainly because of a free bag which was advertised. The website clearly showed the bag and the eligible products for the free bag - I bought one of the eligible products. When the order arrived, the free bag was not there. I contacted them and they denied there was this offer. I went back on their website and by that time they had a new offer - different bag and different eligible products. They deliberately mislead customers, false advertising. Do not trust them. I am reporting them to consumer standards.

Unfortunately I have to leave a star to write the review But I purchased a number of items off the website
To find 1 out of 2 of my perfumes was actually a copycat. The fragrance did not linger/last like the original and colour was slightly different.
Be aware buyers