Fragrance Shop

I have yet to have any issues with his company. I am surprised there are so many negative reviews. My perfumes/colognes were authentic and shipped in between the time said.

I ordered "Dior Sauvage 100ml Edp" & "Ultimately Beckham 75mp Edt" yesterday, picked both up this morning from their Dundee branch with no problems.
I Got a really good deal, best that i could find anywhere, in-store or online.

Before ordering from this website, ensure that you read all their policies. They will not accept order cancellation when it has already been shipped. They will also not allow your items be left in front of your doorsteps, you have to make sure you are there when your order is delivered or else, you need to pick it up yourself. Once you have your order, you can cancel it by returning the items and paying the cost of shipping and handling. In case they will claim that your item was not received on their end, then you will never get your money back.

DON'T ORDER FROM THIS WEBSITE IF YOU ARE IN THE WEST COAST AND WHO ORDER ONLINE DUE TO THE FACT THAT YOU HAVE NO TIME GOING TO THE STORE NOR POST OFFICE OR FEDEX TO PICK UP YOUR ORDER!

I am extremely disappointed with my recent online shopping experience at the Fragrance Shop. Despite being aware of the negative reviews, I mustered up the courage to purchase a perfume from their website. Initially, everything seemed to be going smoothly until I received a notification from their Customer Service team. It turns out that my order, which was supposed to be delivered by USPS, has been diverted to another address due to forwarding instructions or an incorrect address/zip code.

What frustrates me even more is that the invoice clearly displayed the correct address and zip code, so there should have been no issues with the delivery. The package was scheduled to arrive on June 22nd, but I have yet to receive it. To make matters worse, despite sending two emails seeking assistance, I have not received any response from the Fragrance Shop's Customer Service.

This entire situation has left me feeling extremely let down and dissatisfied. I had high hopes for this purchase, despite the negative reviews, and I expected better customer service from the Fragrance Shop. I hope that my concerns are addressed promptly and that appropriate measures are taken to rectify this situation.

One of the best online stores for fragrances of all types easy to use free and fast shipping with great customer reviews try it out and see for yourself

Absolutely do not order from them they will take your money and never ship your fragrance please to anyone save your money before you get ripped off like me

I've tried reaching out to you twice w no response. My order smells off. Return policy is crazy! No thanks!

I felt it necessary to write this review. I ordered 2 items from this website without researching the website first. I know, a no no in the internet shopping world. You could only imagine my depressive moment when after ordering $102 worth of cologne, I read bad review after bad review on this company. At one point I thought about cancelling my order immediately. Glad I did not! Not sure if they changed something or I was one of the lucky customers, either way I felt I needed to provide my positive feedback. I received both items, within a week of ordering them. They were the original items I ordered, 1 bottle Eternity for men (6.7 fl oz) and 1 bottle Acqua Di Gio (6.7 fl oz). I paid $102 with free shipping. Both bottles were verified as authentic. Both bottles/boxes were sealed with no leakage or damage. I could only imagine what I would have paid if I had bought both items at a department store. Yes, it was a gamble, but FragranceShop delivered what they promised and made a believer out of me! This website/business will get my business again.

AVOID AT ALL COST!

I recently purchased a gift (a Chanel Chance eau de Perfume 50ml) for my mother from The Fragrance shop.

The perfume arrived within 2 days which was great. But as soon as my mother tried it out she complained that the fragrance lasted no more than 1 minute and some change (my mother had an old Chanel Chance perfume that was almost finished and she demonstrated to me how strong and long lasting the fragrance should be).

It was clear as day that I had purchased a counterfeit product. But I contacted this company in good faith and reported the above complaint, and i went through the process, sent the product back for 'Testing' only to be informed that their testers could not find any fault with the Fragrance!

AVOID THIS COMPANY AT ALL COST!

I bought two perfumes from this website, never received them.
Contacted them and a lady called natazia just made excuses.

Do not buy of this company.

I have made many purchases from fragranceshop.com over the years and have always been happy and satisfied with not only the service I've received but also the products I've purchased.

Ordered a Christmas present for my wife with expedited shipping. Got an email 2 days later saying it was out of stock, in spite of showing in stock at the time of my order.

Very easy to purchase. Many products to choose from and reasonable prices. We live in Australia and the only down side to a purchase is the exchange rate and delivery time.

Package never arrived, they don't want to give a refund. Their customer service is just terrible, never contacted me regarding updates on my package not wanted to give a refund

Sent the wrong perfume, told me the manufacturer repackaged it but it was the wrong sent. Wanted to charge me for return. Will never order with them again.

I read all of the reviews, so I contacted the company and was able to reach someone on the first try. I wasted no time asking if they products were fake or old. I was told that the products were genuine from the company. I didn't get an answer as to whether the products were old. The customer service person was polite and courteous and said if I was not satisfied, I could return within 30 days. I took a chance and order 3 of the perfumes I was low on, Versace Crystal Noir, Issey Miyake L'eau D' Issey, the eau de toilette and the parfum. The product arrived in less than a week of ordering and I compared the look and the smell to the same products I had purchased from Macy's in the past. I sprayed the one(s) from Macy's on one arm, smelled some coffee beans and sprayed the ones I purchased from The Fragrance Shop on the other arm. There was literally no difference. The Fragrance Shop sent me the genuine product. All I can say is that I am one of the luckier ones that received the genuine product the first time I ordered.

Ordered Creed Aventus. Came fast and appears authentic. Never had an issue with this retailer. Don't understand where all the negative reviews are coming from.

Do not buy here. False advertising plus horrible customer service. Will not recommend. Seller seems dubious and advertises items they don't have.

Love it - Great sale price and free shipping on my most favorite perfume. Arrived very quickly. Overall very happy.

I never received the product and the customer service doesn't respond to my emails. I tried contacting them several times

I received a totally different product than I had originally ordered. I reached out with no response.

No thanks will be shopping elsewhere reviews seem to be telling me it's too risky to trust this site.

The order came on time and the product is excellent. Price is reasonable as well. I would definitely order again