business logo of Frame USA

Frame USA

Overview

Frame USA has a rating of 4.4 stars from 800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 4th among Printing sites.

service
164
value
3
shipping
2
returns
2
quality
819
This company responds to reviews on average within 2 days

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4,744 reviews
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How would you rate Frame USA?
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New Mexico
1 review
0 helpful votes
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Always a great transaction
December 3, 2023
Updated review

Easy to work with Frame USA. Great customer communication. Large selection of frames.

Date of experience: December 3, 2023

Web site isn't easy to use
October 1, 2022
Previous review

Web site isn't easy to use.

Date of experience: October 1, 2022
Texas
1 review
0 helpful votes
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Cost effective quality product
December 6, 2023

Easy to order nonstandard sizes. Quality product and cost effective.

Date of experience: December 6, 2023
New Jersey
1 review
0 helpful votes
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Dissappointed
June 9, 2022

Disappointed in the quality of the frame for the price.

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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All good
November 17, 2021

I received the order. The product was as I expected.

Date of experience: November 17, 2021
Minnesota
1 review
0 helpful votes
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Only place for frames Made in USA!
February 3, 2023
Updated review

Love this company! Love the frames! Love they're made in the USA.

Date of experience: February 3, 2023

Always awesome
July 4, 2022
Previous review

Always awesome. The only place i buy frames. I'm an artist and paint both watercolor and oil paintings. I love that i can say my frames are made in the USA. THEY ARE AWESOME FRAMES …

Date of experience: July 4, 2022
New York
2 reviews
0 helpful votes
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Beautiful Metal Frame
September 18, 2022

A pleasure to shop your site! A pleasure to use my beautiful frame!

Date of experience: September 18, 2022
Arizona
1 review
0 helpful votes
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Disappointed
September 8, 2023

Cheap product. Flimsy and cheap. Very disappointed

Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2023
Hannah R. Frame USA Rep
over a year old

Hi Neil,
Thank you for reaching out and leaving a review. I'm sorry to hear that you weren't sastified with the quality of your frame when it arrived. I would love to help you work through this issue and pass on a discount for a future purchase. If you wouldn't mind sending me an email at HRogers@frameusa.com, I would be happy to look into the problem. Just make sure to include your order details so that I can pass it on to the right team. Looking forward to hearing from you!

Thanks,
Hannah

Washington
1 review
0 helpful votes
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Great company
July 7, 2023

Great company with great communication and products

Date of experience: July 7, 2023
Minnesota
1 review
0 helpful votes
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Great
January 4, 2023
Updated review

Eazy and fast! No worries on my end. Shipment was speedy, right to my door.

Date of experience: January 4, 2023

Fast, this is the worst part
October 12, 2022
Previous review

Fast, this is the worst part

Date of experience: October 12, 2022
New York
1 review
0 helpful votes
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Excellent work
November 4, 2023

Great quality and feels good to support a small business!

Date of experience: November 4, 2023