On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I often order custom frames. They always turn out great!
Frames are expensive especially if they require custom sizes. Frame USA had pleanty of "stock" sizes to chose from with making a special order
Very easy to order standard or custom size frames. Many types, styles, colors and options of frames available. Easy to order what I needed and shipping was quick.
In order to make sure i had identical frames i had a custom quote done to mirror my previous order. The custom quote was right, but the frame and mat were not.
You had what I was searching for, and purchase was quick and simple.
I got thin, black, lightweight frames that do their job and were cheap
Beautiful frames and very well packaged. I have ordered before and really loved their frames.
I had an uneventful experience, with very well-packed frames delivered promptly.
Easy frame building process and checkout process was simple to navigate. The only issue I experienced was not receiving the matting with the original order. Frame USA quickly shipped the matting after I reported the problem.
Good service and products; also glad to support a business that makes things in the US
Frames USA has beautiful frames for reasonable prices! They are packed meticulously for shipping and arrive with all the hardware needed.
I've purchased several frames from Frame USA in the past, in a variety of styles to fit our decor. Excellent quality and timely production and shipping. Very satisfied.
Style, color, craftsmanship and price are top notch
Your frames are fantastic. I have been purchasing them for years.
I got my frames sooner than expected and they were exactly what I wanted.
Frames looked super nice, were good quality, and came very fast. Would definitely use again!
Very happy to find this site to find just what I needed!
Great company that helped us very fast with the questions we had about ordering!
I was a little confused at first about whether the matting measurements related to the outer edge of the matting or the opening.
It's exactly what I wanted. It looks like real wood (it's manufactured wood). I'm happy with the quality for the price. The wire hanging instructions were helpful.
Took a long time to get the mats without any follow-up on shipping. I do like the colors. However two of the mats were supposed to be 16x20 and they actually came 16x19. Have contacted frame USA for a remake.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew! I'm sorry to hear that you were disappointed with your order. Please email me at Brooke@craigframes.com the original quote as well as any photos of the frame that you received so that i can take a look and see what happened. -Brooke Sanders, Brand Manager