• YBY Boxes USA

YBY Boxes USA

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Overview

YBY Boxes USA has a rating of 4.9 stars from 120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YBY Boxes USA most frequently mention customer service, high quality, and custom packaging. YBY Boxes USA ranks 26th among Printing sites.

  • Service
    60
  • Value
    60
  • Shipping
    60
  • Returns
    56
  • Quality
    60
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
8
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How would you rate YBY Boxes USA?
Top Positive Review

“Competent & Professional Customer Support!”

Sofia C.
4/30/24

I ordered some custom cosmetic boxes from YBY Boxes USA and worked with Sam on the design, print, and cost. He was very supportive and answered all of my questions on time. I will be ordering again in the future.

Top Critical Review

“This company is a fraud”

Bill C.
7/28/20

Do not buy anything from this company. I paid for a product I never received. They said it would be here a week ago 7/21/20 still haven't received it. I keep getting the run around by their company. Stay away from buying here.

Reviews (120)

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Reviews that mention popular keywords

custom boxes (17)
Thumbnail of user jakeh375
Romania
1 review
0 helpful votes
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April 30th, 2024

I ordered some custom cosmetic boxes from YBY Boxes USA and worked with Sam on the design, print, and cost. He was very supportive and answered all of my questions on time. I will be ordering again in the future.

Tip for consumers:
Highly recommended to everyone

Products used:
I have ordered custom packaging boxes

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Thumbnail of user freddyf53
Iran (Islamic Republic of)
1 review
0 helpful votes
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May 17th, 2024

YBY Boxes provided exceptional custom cookie boxes. I placed a wholesale order of custom cookie boxes and was impressed by how fast they delivered.

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Thumbnail of user deliaa45
Romania
1 review
0 helpful votes
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March 21st, 2024

I was worried about finding custom packaging that wouldn't break the bank for my small hair extension boutique. YBY Boxes USA offered a variety of options at reasonable prices. The boxes I chose are simple yet elegant, and they definitely elevate the presentation of my products. So happy I found them!

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Thumbnail of user donaldb2006
Romania
1 review
0 helpful votes
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March 5th, 2024

As a startup, I needed custom bakery boxes to launch my product, and YBY Boxes came through for me in a big way. Not only did they offer a wide range of customization options, but they shipped my boxes in time just before the launch of the event. The boxes were of excellent quality, and the printing was crisp and clear. Thanks to SAM at YBY Boxes, my product presentation was top-notch, and I received many compliments on the packaging. I'll be back for more as my business grows!

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Thumbnail of user dustinf134
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 1st, 2024

YBY Boxes USA provided excellent service from start to finish! The team was incredibly responsive and assisted me in finding the perfect packaging solution for my products. The quality of the boxes was top-notch, and the printing was flawless. I highly recommend YBY Boxes USA for all your packaging needs!

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Thumbnail of user mavisa3
Ohio
1 review
2 helpful votes
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February 12th, 2019

Great cosmetic boxes! Professional customer service, high-quality printing and a good price YBY is our go-to packaging provider! Will definitely let all my friends know about their great Packaging services!

Thumbnail of user luket42
Philippines
1 review
1 helpful vote
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January 29th, 2019

Custom boxes in such affordable price, It's just an amazing company to order from. Wayne was excellent in helping us complete our project. Worked through our problems making the process perfect. They will deliver you exactly the same product you asked for.

Thumbnail of user marriej
Sweden
1 review
0 helpful votes
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April 16th, 2020

YBY Boxes is an amazing company with excellent team. They produced and delivered an incredible custom packaging order at my doorstep in Los Angeles, CA. I am very pleased with my order. Wish could give them 10 stars for their work.

Thumbnail of user howardb455
Nevada
1 review
0 helpful votes
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July 27th, 2023

Overall a great packaging company that provided me with free shipping, free design assistance, and delivery on time. I was really thrilled by the quality of the boxes and customer service in particular. Highly recommended for getting hassle-free packaging!

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Thumbnail of user allisonh167
California
1 review
1 helpful vote
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July 21st, 2020

It's an excellent company to have custom boxes for your product. I really enjoyed working with YBY Boxes and never have any problem in any way. They are very productive, fast and organized as well. I received my order ahead of time. I would definitely recommend anyone to make orders from them.

Thumbnail of user satisfiedc283
Texas
2 reviews
0 helpful votes
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August 8th, 2019

YBY Boxes delivered the perfect die cut boxes on time. I am very pleased that they are professional and handled my order in a good manner. I talked to their sales manager and impressed by the knowledge he had about the packaging industry. I will be ordering again.

Thumbnail of user ashleys344
Florida
3 reviews
9 helpful votes
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July 16th, 2018

Let me take a moment to say the following golden words that describe my experience better, we have been dealing with YBY Boxes for the past 2 years and their attention to details have left us a much healthier Company towards all our enquiries either simpler quotes or for bulk orders to be delivered.
Our Deliveries are always on time & any obstacle we have presented large or small has been met with timely precision.
Your expertise and diligence to meet our needs has left us each and every time with very satisfied Customers. It's our pleasure to say thank you to you and your team for all the support you have given us over the many years we have been doing business together.

Thumbnail of user jennyg77
Illinois
1 review
1 helpful vote
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January 28th, 2019

I placed an order via the website for 3000 custom soap boxes. Wayne contacted me shortly after to suggest some changes that would result in a better product. I received my order within a few days which was awesome! Boxes were exactly how I expected them to be. I definitely plan to continue using YBY BOXES.

Thumbnail of user jb1814
Florida
2 reviews
0 helpful votes
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October 26th, 2020

I usually don't write reviews but this time quality of the packaging boxes, delivery time and company commitment made me write an awesome review. I am totally thrilled with YBY Boxes. Would highly recommend and be coming back for wholesale purchase.

Thumbnail of user marting364
Sweden
1 review
0 helpful votes
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April 5th, 2021

Excellent printed boxes. They are very professional in delivering high quality boxes. Designers at YBY Boxes are amazingly qualified. They even helped me with the minor changes before my boxes order went for printing. I definitely recommend them to other businesses.

Products used:
custom boxes

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Thumbnail of user mareesad
United Kingdom of Great Britain and Northern Ireland
1 review
7 helpful votes
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February 15th, 2018

I would leave 10 star rating if I could because of their packaging service. I ordered custom boxes with two different sizes from YBY Boxes. Just one Week later, I received the boxes and the boxes were exactly as required. They have been calling me (and a number of emails from them repeatedly telling me the status of my order. To get through to them on the phone, it takes only 5 sec to respond and also they quickly replied to my all emails. Thanks!

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Thumbnail of user emmam188
Florida
1 review
0 helpful votes
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February 4th, 2019

Had been looking for over a year for similar box packaging for my bakery items but this was as good as it gets. We received 3500 custom Bakery boxes which were of high quality with good printing. Competitively very low pricing and enthusiastic customer service with Wayne who has made me a lifetime customer with YBY Boxes.

Thumbnail of user kennardr
New York
1 review
0 helpful votes
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June 1st, 2022

Working with YBY Boxes USA has been such a blessing for my business. Their boxes are of the highest quality and their service is impeccable. I felt like they were always looking out for my best interest and it was never a task to request something or ask a question.

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Thumbnail of user johnc2432
Florida
1 review
1 helpful vote
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July 19th, 2019

We've been looking for a packaging company that can react as quickly as our business and YBY Boxes is able to do that. Working with Wayne has been fantastic. He always available when we pick up the phone and have questions about our orders or shipping, or even technical aspects of our projects. Would definitely recommend working with YBY Boxes!

Thumbnail of user arthurs499
Florida
2 reviews
0 helpful votes
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May 17th, 2022

I am so happy with my order from YBY Boxes. I just received my first batch of boxes and they are exactly what I was looking for. The quality is excellent, and the boxes arrived exactly when David said they would. He was very attentive to any questions or concerns I had. I will definitely be a regular customer!

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Thumbnail of user rowlandk7
California
1 review
1 helpful vote
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August 15th, 2018

Ordered boxes for our home-based business, and they were delivered the next weekend. Excellent quality, and strong, boxes, in an assortment of sizes. Was very pleased with our purchases, as we needed sturdy boxes.

Thumbnail of user dannyl53
Pakistan
1 review
4 helpful votes
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December 21st, 2017

I have ordered some custom printed boxes from Yby boxes. Wayne was so professional and helpful they delivered my Boxes in a very short time the prices of the boxes are low. I highly recommend them to others.

Thumbnail of user billc664
North Carolina
1 review
0 helpful votes
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July 28th, 2020

Do not buy anything from this company. I paid for a product I never received. They said it would be here a week ago 7/21/20 still haven't received it.
I keep getting the run around by their company. Stay away from buying here.

Thumbnail of user pamelam342
Florida
2 reviews
2 helpful votes
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June 21st, 2019

YBY Boxes was not fast as we expected them to be. Boxes were good and customized accordingly but late delivery made us slowing down the whole process.

Thumbnail of user valerieb577
Hawaii
1 review
0 helpful votes
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November 29th, 2021

CAUTION! SCAM! DO NOT GO TO YBY. Ashton Jones, Brandon Smith and Andy and Harry are the worst associates you can interact with. They have been promising me a refund since JUNE!

I reached out to them in March 2020 to do packing boxes for my company. I was asked to pay upfront immediately so I paid 1/2 upfront. Since then they have delivered the wrong boxes. They promise "eco-friendly" and "biodegradable"' but you get the product and it's cheaply made with multiple printing errors, including smeared ink, scratched/damaged boxes. The outside covering for the boxes was peeling off and looked bad. NEVER SENT US SAMPLES like they promised.

When you call to even talk to someone about what is going on they send through so many different associates. It's very frustrating and unprofessional. I have 100's of chain emails talking about design and printing prices to one associate and they just drop you like you're nothing. Paid over $2,200 and have not received anything I can use.

I have now been trying to receive a refund that Ashton Jones, Brandon Smith, Harry and Andy have all promised me for 8 months now. They never call you back and make promises they never intend on keeping. DO NOT GIVE THIS COMPANY YOUR MONEY!

Their business says they're in Delaware but they refuse to tell you who's in charge and how to speak to management. I recommend everyone to report them to the Delaware Fraud and Consumer Protection.

I attached the emails from the "managers" Brandon and Ashton Jones that claim they would send me a refund and now they just avoid my calls because they're either "in a meeting", "already left the office" or "on sick leave". They have so many excuses it will keep you occupied for months. Even if you leave a message everyday it will never be returned! Save your time money and business and DO NOT USE YBY!

Products used:
THERE PRODUCTS ARE CHEAP.

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From the business

Business History

We are presenting our proficient printing and packaging services to manufacture custom boxes which duly help in enclosing and protecting your retail products for distribution, storage and sale purpose.

Company Representative

Thumbnail of user sarahj237
Sarah J.
Marketing Manager
I am the marketing representative of YBY Boxes. Directing Marketing campaigns and teams are included in my core responsibilities. To get more information about YBY Boxes, Contact me via social media links or Call at given Phone number.

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4.9
120 reviews
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