Free1040TaxReturn

OMG, i wish i would have read all the reviews before i do the tax return, i use them last year and apart from them taking too long to send back status they was fine, but this year, very upset, they are a scammer, frauder, every negative out there on the books. They advertise on the website for free and when you do your return they charge you, i try to contact customer service three times and the rep is telling me that they are not listed, i told her i am looking at their website on the irs.gov under the free company, i call their number *******482 and you only get a voicemail, i left one anyway, still awaiting an answer, bad company will never use again

They charge you for an initial amount to file taxes then if rejected they charge you again for 4.95 but they dont show that they are charging you for the original 24.95 again. Be careful just because they are an irs sponsored cite they are no good. 1 star.

I don't like the fact that your social is your "user name" and that when you type it in it isn't starred out. I hope they encrypt the user name info in their database otherwise it is NOT pci compliant. Other than that, the software works ok, I haven't filed anything yet.

After entering everything and getting to the final step I was told the fee to file the state return was 19.95... since it was for a student and there was only a $24.00 refund due it irritated me but I went ahead to save time. AFTER I entered my credit card info it gave me an error message. I logged back in and mistakenly entered another credit card to just get it all over with. Now both cards are charged and my return still says not filed... guess it wants me to enter yet another credit card! THIS PLACE IS A RIPOFF!

Wish I would have read these reviews first because I have learned the hard wayl FRAUD, SCAM! Steal money from your account! They reject your return and then charge you 8.90 to resubmit the return. I paid the fee because I wanted it submitted. They took the money out of my account 5 times! RUN! RUN FAST! Wish I could negative stars.

Doesn't work- I paid fo rsomething that will not work.Am not able to get my taxes
To download evenit tells me my return has been checked and ready to file online.
Thank goodness I don't owe any taxes.
Do I need to redo the taxes on someone's else's site - I still cannot get it filed?

Used this service and then was told they might not be very good. Checked it against TaxSlayer and they were off by over a $1000. Had me owing money that i should not have owed. I spoke with customer service and they basically told me it wasn't their problem, STAY AWAY!

This is one of the sites listed on the IRS website. Worst customer service I have experienced in years. Carmen seems to be the only one responding to your questions and she rarely has any concrete answers for you. I highly recommend using another site for filng. In my opinion the IRS and your State should have free filing sites why pay for something they should be providing us for free. I filed my federal return on Jan 14th through free1040taxreturn.com and it went through to the IRS just fine but for a week Carmen at contact us has had nothing but excuses about the site's pdf system being down so you cannot print a hard copy of your return. This has to be the worst site out there. Before you use this site I recommend paper filing. The site does allow you to do your returns but beware free 1040 even after clciking no to filing the state did not register as no and charged me anyway on top of printing problems. Today is Sunday, Jan. 23,2011 and still no PDF printing.

I tried to login & view the status of a return, by going directly to their website. The site wouldn't recognize my username/password. It was ONLY, when I went back to IRS.GOV, and used their link to FREE1040TaxReturn.com - that my username/password actually worked.

Also, your Federal Tax Return is FREE, when you go to their site via the IRS.GOV link. If you go directly to their site, you will have to pay. So, make sure that you use the link.

I sent their Customer Service a note about this, asking if they could place some message on their website login area, to reflect this possible login issue. Hopefully, they will fix the issue, so that other people can quickly access what they need.

A pure rip off. Fees are not revealed until the end, and they charge more if you wish to mail in your return. FREE 1040 TAX RETURN.COM is the website. Just one 1040A & a simple State return cost me over $90 and I owe taxes, I'm not getting a refund!

Same as others...

Following email sent to the US Treasury Deprtment. Suggest you all do the same.
Sent to *******@tigta.treas.gov
*********************************************************************************
To whom it may concern:

As you see from these comments http://www.sitejabber.com/reviews/www.free1040taxreturn.com

This is a fraudulent site supposedly used for 1040 tax form submissions and I suspect also identity theft. I submitted my daughter's tax information which includes her SSN and was charged a $40.00 fee for 1040 federal and state tax forms.

I did not rec'v the completed forms and when I call the company the mailbox is full. I would suggest the Treasury Department IRS investigate this Reno NV based company.

Free 1040 Tax Return.com's phone number is *******482

Terrible! Do Not Use! Since this was a link from the IRS.gov website I assumed it would be reliable. I was wrong.

I went through the process and logged off. A few minutes later, for no reason, I went back on, or tried to. I could not log on, they led me on wild goosechase to get my password or id, claiming that that is why I couldn't log on. When they "gave" me my password it was blank. No phone number, no way to contact them. Terrible.

They didn't ask enough information about my health care for 2016 and submitted the WRONG address to the IRS so I never received a very important letter from the IRS about amending the information. I'm now looking at about 2 months from the filling date before I can even get any information on my return, which I'm going to assume isn't going to be the amount the site counted.
Seriously. Don't use this sketchy site. If I could request the IRS remove it from their page I would, but we all know how helpful the IRS is.

Ruuuuun! IRS NEEDS TO SHUT THIS SITE DOWN! Extremely horrible customer service. I accidentally skipped a question about my spouses information and they processed my return even with the required fields not being filled in. The state return was rejected, but the federal went through fine. The spousal information was in the federal section of the return and now I can't complete my state return because there's nowhere to put my spouses information on the state questionnaire. Contacted customer service with no response. They say 24 hour response time, but haven't responded in a week with the tax deadline approaching. Terrible experience!

Extremely dissapointed in the function of software. Difficult to use and when I went back to check status of return, kept recieving message "no account exists for this SSN". Managed somehow to get back to my account, onl; y find both federal and state returns were rejected due to lack of proper e-signature, even though I followed directions for getting PIN. I tried logging in again to revise return, but could not. No phone number nor could I use their email account since I could not log in. I was charged $39.95 on my credit card for the State return and could not file. I did print out the return which was not on a form, so I had to manually transcribe to paper forms and file both Fed and State through the mail 1 day before tax deadline. This site should be investigated and those responsible prosecuted to the fullest extent of the law.

I too wish I'd researched with a simple google search. Uggghh. We've handed over our personal information to them on a silver platter - and our return has been rejected twice. I have NEVER had my return rejected so I seriously doubt it was user error - given I'm not the only one. Now it's 8 days past the tax deadline, I'm frustrated and have to sit down to do my taxes all over again to avoid having to pay a free for resubmission. DO NOT USE THIS WEBSITE. Just because they're listed on the IRS efile page doesn't mean their legit.

I can't believe the IRS has a link for this shoddy website. They sure did take the money quickly enough. Now no response to their supposed 'contact' button. I only get messages with sql errors.

They advertise as a free online system to file your taxes, they even got the IRS to advertise them as free. However, once you are done filling all the forms they ask you for a payment. Otherwise they do not file your taxes. Additionally, their questionaires to fill the forms are horrible. I know that i qualify for a tax exemption treaty, but free1040TaxReturns did not even give me the option to claim it. NEVER WILL USE IT AGAIN. The only thing missing is that they sell my email to some spam company.

You can't log back in to print out your taxes if you need to in the future. I logged back in to print after buying a new printer cartridge, buy not all of my forms were available... most importantly the 1040 ez. This made my life miserable when I went to apply for my student loans. I emailed their customer service "tax questions" area over and over again until my forms magically showed back up after about 15 complaints. They never emailed me back or called to apologize or acknowledge that they were at fault.

After reading other's complaints online, I decided the next year to try to login to see if I could access my forms since I now suspected the site to be a scam. I typed in my social security number and password. The system didn't recognize my information, which I thought was weird since I just filed the year before. Then somehow after navigating here and there on the site I was able to find the files to print. Very strange. All I can say is that the website isn't put together that great and doesn't have a logical flow.

I used this program for my 2018 tax return which could have been easily filed as a short form. The Federal section is easy to use (as it should be for short returns) and computed correctly. I asked that my refund be applied to next year's taxes and herein lies a software glitch. The State section (AZ) automatically applied my state refund to next year's taxes rather than giving me the option of receiving a refund - SERIOUS FLAW that the company will not acknowledge. USE THIS PROGRAM AT YOUR OWN RISK!

They do not list a phone number and they do not respond to email contact requests except with a "We are looking into it". Finally after about three weeks, I got someone to answer me but I could "hear" the attitude. I was just trying to send in a 1040 EZ to the State. There was NOTHING to this return at all. It took nearly 3 weeks for me to get answer and it wasn't from them. I supposively had not marked the state but it was there when I opened the return. Then I had to pay a fee to submit the return again. Now I am waiting to see if it went through. The Einstein's on their end can't tell me. JUST USE TURBO TAX! Obviously this rinky-dink site cannot find your errors BEFORE they go in. How convenient... they can get more submission fees if you have to keep sending it back through. This site is recommended on the main IRS site, so I sent them this complaint as well.

I filed 2020 taxes with this site, logged back in and it states I have a message and to click the help and support tab. I did so and NOTHING... Just a blank screen I also cannot get back to the completed taxes either... again... blank screen. ******DO NOT USE THIS PROGRAM**** I am truly disgusted with this service and it's a disgrace the way this service is set up. You cannot reach anyone by email or phone supposedly to protect the consumer, but who is the consumer to contact when the support and help tab doesn't work. If I cannot access my information, and I cannot get ANY support or help what am I the consumer to do. I repeat ****DO NOT USE THIS SERVICE**** IRS needs to remove them from their site as a service to use.

As others have correctly pointed out, this website is listed by the IRS as free and it says the word FREE on top of each page. But after you spent all that time entering your data, that's when they surprise you with a significant filing charge!

Additionally, my state return was rejected three times and they charged me to re-submit it! When you message customer service (can't call since there's no phone number), they usually respond with one condescending sentence that doesn't even answer your question, such as, "Please read the screens when you login completely and carefully."

To top it off, they told me I was getting a refund, but when my forms were finally submitted to the state, it magically changed and now I owe money. When I asked why there was such a change, they respond with, "Your return is accurately calculated based on your input and current tax law." And don't even bother to ask this website to refund their charge unless you want more snark responses.

Save yourself the aggravation do not use this site under any circumstances!