Free1040TaxReturn

Their software screwed up my return and I didn't catch it. Their customer service is non existant. I personally believe they are a hack site to steal personal information.

1st of all, is not free as stated, 2nd, forget about customer service, no way to communicate or get in touch with them, my 2020 return never made it to the IRS and now I'm screwed. Please, do not use them never ever, web page is not user friendly at all. WORST TAX SERVICE EVER!

DO NOT USE THIS COMPANY!
I filed my return, saved a copy and waited and waited... no refund yet. So today I went back to their website to check my status and it stated that the IRS had accepted my return but no refund was due. When I viewed the form the numbers were nowhere near what I had entered and submitted and the form was a 1040EZ when I filed a 1040A. The only answer I get from customer service is "the form shows what you submitted and the system does not change information after the fact". I tried asking again and got the same answer. Looks like I will have to file an amended paper return and wait even longer. What a ripoff!

This site is horrible! I was first told (one week after submitting) that my return was accepted by the IRS. I continuously checked and 2 1/2 weeks out still received the same message. I checked again 3 days later (3 weeks total now) that my return was rejected by the IRS THE DAY AFTER I INITIALLY SUBMITTED IT!

I would steer clear of this site and I am actually hoping this site is not just another scam to get personal information because they've got it all and have done nothing for me except delay my receipt of funds I need to pay my bills. I now have to start the whole filing process all over again.

THE IRS SHOULD NOT RECOMMEND THIS SITE AND NO ONE EXPECTING THEIR RETURN TO BE DONE CORRECTLY SHOULD USE IT!

We filed. Were told to correct a number. Did. Told it didn't work all this time the money for the state return was held and now can't get it returned. No phone number. We are contacting the back.

WARNING: THIS IS A SCAM WEBSITE.

Like everyone else, I clicked on the company's link from the IRS website and used them to file my taxes. I cannot believe the IRS still has them listed because not only do they fail to submit taxes, but they steal sensitive information.

Right away you should put fraud alert on your credit. Make sure your computer has no spyware. Change your passwords on a safe computer and change your checking acct info and credit card info. Carefully check all of your accounts daily and warn your bank.

SCAM! I got a surprise of my life when I found out from the IRS that I apparently did not file my 2017 tax return but they already deducted my bank account for my tax due. Why? Because the money went to this Bogus site! I am sooo mad! This is a first time for me to be scammed! Please use LEGITIMATE, IRS-AUTHORIZED SITES ONLY! 0 stars if I could.

Run from this website. Don't walk... RUN! Try to phone them; try to email them; good luck... no one is home! And having tried their free 1040 tax program... it doesn't work very well. RUN! RUN! RUN!

I had no problems last year but this year was beyond frustrating! After I finished both Federal and state I started getting e-mails that my state rejected! So... I click on the link provided and I can't get in. You can not call anyone and you can not send a contact unless you get in. Somehow I finally got in by the previous years info and they said I went to the wrong site! HELLO - I went to the site that was provided! Anyway I get in there and it asks for last years AGI so I have to look it up. When I come back in it kicks me out and I can not get back in AGAIN! So I send a contact me from the previous years again and the girl tells me she shows I corrected it and it went in. I told her I did not. She said I did. Guess what I am getting again? E-mails stating my state rejected. I finally said the hell with them and went to the IL state site and filed. I tried others but you can not file state anywhere else unless you are filling Federal. I am sure there will be penalties for being late now! Awful customer service and awful website this year! BEWARE! I will not use them again.

free1040taxreturn.com is a BIG ripoff-DON'T USE IT! - First, it's not FREE... nothing on it is free so the web name is totally fradulent. They charged my debit card for $24.95, unauthorized! When I sent an email to inquire... they said it was for "audit protection"... when I try to go into their site and enter all my info for a refund, I keep getting emails back that says I didn't state the reason... totally bogus. (I have kept a copy of these emails for proof) I also entered everything for my federal and state returns... but they never filed my state taxes... they said it was because I didn't file both at the same time... that is incorrect (their software is poorly written by the way). I asked SEVERAL times for a refund for my state... can't seem to get a straight answer. They also won't send emails to my email account (so they can't be detected)... you have to login to their site... no phone numbers or live people are available. DON'T USE THIS SITE FOR YOUR TAXES!
Debbie Shelton, Dana Point, CA

Do not use this website! I thought everything was going well until the date my refund was due to be deposited into my account came and went. Now, the IRS is saying they are mailing my refund although I clearly chose to have it electronically deposited. I thought maybe (but doubtful) that I chose to have it mailed so I went back to the free1040taxreturn.com website to review and print my return and YOU CANNOT PRINT YOUR RETURN OR EVEN VIEW WHAT YOU ENTERED! OMG WHAT A NIGHTMARE. Now, I am in limbo not having access to my already filed return and not knowing if I will ever get my refund or even be able to print it out. BEWARE, BEWARE, BEWARE!

This site is horrible. I really don't know if my taxes have been filed or if the site is really a scam. All I know is I am locked out of my account and there is no Customer Service whatsoever.

THEY CHARGED MY ACCT AND ALSO SAID MY PAYMENT WAS DECLINED WHEN OBVIOUSLY IT WAS DEDUCTED FROM MY ACCOUNT. AND WHEN EMAILED ABOUT THE DENIED PAYMENT I RECEIVED A RUDE ANSWER BACK. MY INFO WAS STOLEN FROM HERE. WORSE WEBSITE EVER REMOVE REMOVE REMOVE

I'm currently in the middle of a rejected return for invalid reasons. They WILL NOT respond to questions and there is no way to contact them by phone. They will not cancel the return and I'm not even sure of the status so I cannot refile elsewhere. Kind of in limbo. VERY DISAPPOINTED and ready to report them to the BBB.

This company did my tax returns and both the FEDERAL and STATE were wrong. The IRS corrected my return and I corrected the state and mailed it in. This company is not right... don't do it!

Received a CP2000 notice from the IRS claiming I owed almost $1,000 for taxes due because Free1040TaxReturn botched up my 1040 income tax return for the year 2015.

A PROFESSIONAL REVIEWER RATES THIS SITE AS FOLLOWS:. Other Free File Programs
FileYourTaxes: Interview-style software interface has screen after screen of long questions to answer. This quickly felt very tiring.
Average1040: I'm suspicious that they force users to input their bank account information.

I UNFORTUNATELY READ HIS AND ALL THESE OTHER REVIEWS TOO LATE. I ALSO THOUGHT AN IRS RECOMMENDED SITE WOULD BE FINE. I WAS UNABLE TO FILE MY STATE TAXES AT ALL. IT TELLS YOU TO CLICK ON "STATE" BOX, ANSWER SEVERAL MORE QUESTIONS AND YOUR STATE TAXES WILL BE DONE. I THOUGHT, GREAT! BUT SAID QUESTIONS DO NOT APPEAR. ALL I GOT WAS A SCREEN CONGRATULATING ME THAT MY 1040 IS COMPLETE. I GO TO THEIR HELP SECTION TO INQUIRE, AND IT SAYS THAT MY ANSWER WILL APPEAR IN SOME ANSWER SECTION TO THE RIGHT, BUT THERE IS NO ANSWER SECTION TO THE RIGHT THAT I CAN ASCERTAIN. SO I SIT THERE FOR 50 MINUTES WAITING FOR MY ANSWER TO APPEAR SOMEWHERE ON THE SCREEN, BUT IT NEVER DOES. I THEN LOOK FOR A 'HOME' BUTTON, BUT THERE IS NO WAY TO GET BACK TO THEIR MAIN SCREEN. NOW I'M VERY SUSPICIOUS. I'M CONTACTING MY BANK AND THE IRS (though fruitless evidently). THANKS SO MUCH TO THE OTHERS FOR WRITING IN.

These folks are simply frauds and possibly thieves. My federal was not filed, and meanwhile they have my information... WTF!

Before I start with the review, I was able to file my IL state taxes, free of charge, on the IL.Gov website; most states probably have that.

I filed my federal and state through this website for the first time. It is a bare bones site with minimal help if you are stuck. Federal taxes went fine, but the state was a nightmare. This conversation was not like a regular email back and forth. The customer can email them and they will respond, but you can't respond back after that; you need to go to the contact us screen, which is separate from where you get their response and start your issue from scratch again or hope the same person gets this new email. If you are wondering, there is no phone contact number.

The issue was regarding my Parcel Number which this site referred to as a "property identification number". After the return got rejected I received an automated message stating I needed to enter my property identification number and county. I contacted the site via email and it was a nightmare. I kept telling them I was entering the info being asked for and their response was "Please read the entire screen completely and carefully". That was after my third email. I would add my entire email to see demonstrate how thorough my email was, but there is not enough room (anyone can message me or comment me and I can get it to them.). After I wrote another long email stating that I did not appreciate his 8 word response to me and if he can clarify what exactly I need to do, he wrote "You need to read the screen completely and carefully, there is no issue with the software." That was my forth email over the course of about a month or two so I was done. I emailed him back stating that I would like a refund because I now need to spend money to have someone do my states taxes (that was before I learned that IL.gov has free software) his response was "The rejection notice tells you exactly why your return was rejected and on what screen to make the corrections. See the area in the support center to request a refund of fees paid."

I applied for a refund explaining what I told the other person - in reality the person that issues refunds is probably the same person I was emailing about the issue - and the refund was denied with this written "The rejection notice clearly tells you why it was rejected and what to fix and where."

I am not a tax expert, but I was able to get by with the state's software, so it is not too difficult. Actually the state software was a little better than free1040taxreturn's software.

The site has FREE plastered all over their face page, where one is to choose which return. You enter the sight, give them your valuable private info (SS#, name, adr, PIN for returns plus the other number that the IRS issues, then you start the return. The return itself isn't the worst I've seen but one gets all the way to the end, and you select "file return" and the next page shows a range of prices, the two main ones, for Fed. And State returns are $49.95 and $24.95, respectively. So if you don't want to pay those "FREE" prices, don't even start the return. I tried it out of curiosity since I know how TurboTax works so thought I'd compare one of the lesser known companies: thus free1040taxreturn.com.

After finding I'd have to pay, I went back looking for "my mistake" -- because, surely this couldn't be correct -- having to pay for a FREE return! No mistake and, more importantly at this point, NO WAY OUT unless you want to just save so you can leave the site and return for more punishing nonsense.

Some of you have given some good information; the posts are from 2010-11, though, and I didn't see any info on the whois.com data, where site registrars give all the information on the domain owner. Here's the website, in case anyone wants a shortcut to know who this CROOK is:
http://www.whois.com/whois/free1040taxreturn.com
It will show all that's known about the domain. This is what's shown for both Administrative and Technical Contact:
Wayne, Donavon *******@free1040taxreturn.com
FreeTaxReturn.com, INC
50 West Liberty Street Suite 880
Reno, Nevada *******
United States
*******482

Can anyone say CLASS ACTION SUIT?
At the very least they should be reported to the IRS, but since I'm writing this on 5/21/13 -- a couple weeks following the big IRS scandal, we are likely small pests to them good for only stomping on to vent their rage at being caught with their hand in the cookie jar.

I'm glad that people took the time to provide these warnings to others.

GOT THIS SITE FROM IRS WEBSITE. DO NOT USE. THEY GOT ALL MY INFO AND CHARGED MY CREDIT CARD. THESE ARE COWARDS HIDING UNDER THE INTERNET ROCK.

WHY do we have to wait WEEKS to file our state returns after filing our Federals? Terrible! I've ALWAYS done them at the same time@