FreedomPop

I have a confirmation email from 2019 stating that my account was cancelled at my request and that I would not be charged again. Suddenly FreedomPop takes it upon themselves to start charging me $4 per month for a cancelled account. Luckily I have the email confirming the cancellation and am filing for a chargeback with my bank. I suggest anyone else with fraudulent charges do the same. Banks charge businesses quite a bit more in fees than the $4 that this dishonest company makes per month from each victim and enough people filing will make it not profitable for them to continue the practice.

I haven't used the FreedomPop service for years. I haven't received any communication with them since 2018 when I complained about the $0.01 charge they were making on a monthly basis and they refunded one month and stopped charging me. Now in June and July of 2021 they have started charging me $4.04 each month.

EDIT: After waiting on hold forever they agreed that the "email address" they had "sent" some notification to was actually a phone number and they agreed to refund me my $8.08 and remove my credit card from their system. I am satisfied with the resolution but still VERY dissatisfied that I had to deal with this on an account that had been closed for so long.

I ordered their $10 plan online, but the order never showed up on my online account. I emailed them and they stated the sim was shipped but failed to respond concerning the account issue. After 12 days and still no sim card, I contacted PayPal and disputed the order. After a few days, Paypal reimbursed me the $10. The sim card finally came after 15 days but does not work. Still no response concerning my account issue. They are obviously a scam now.

3 years after I cancelled freedom pop they started taking $4 per month out of my PayPal account. It was such a small amount that I didn't notice it. I cancelled PayPal also, I guess they can't be trusted either.

Like other reviews i cancelled my free account with freedompop many years ago and suddenly was charge $3.99 for nothing, and they won't refund it. I assume they are going out of business soon, hence the desperate cash grab. Scamming people during a pandemic is just evil

I had FreedomPop in 2020.
In June 2021 charged began appearing of $8/month. Beginning April 2022 they began charging $13.98/month.
Now a total of $85.98 has been charged.
Phone service has been switched to Mint months prior to these charges being incurred. Anyone would consider this notice of cancellation of service yet they claim that the "SIMs were still active and hadn't been cancelled".
I had actually called and complained in July 2021 but they continued to charge.
This is a scam.
DO NOT get involved with these scammers.

I asked them 3 years ago to cancel my plan. I guess they switched it to a free plan. Well, they got rid of the free plans 2 months ago and started charging $20/month. Guess who was never notified and got billed and is now on the phone with customer service? (or lack thereof)

Agent name Z is the worst rep I have ever encounter worst customer service rude and extremely disrespectful. She could never fix any issue I had I had been a freedom pop customer for so many years but this rep is the worst. And the main manager is a very good example of a very bad customer service i wish I can get hold of the president to inform how bad is this customer service rep. Does to customer makes you feel unwelcome. One of the two managers name that is the worst is Emmeauer this rep and the manager is the worst ever this kind of employee makes the company very Bad!

I ordered a sim kit from them, they sent 2. I checked my bank account and saw that I had been charged for 2. I attempted to setup one of the sims, thinking the second was an error that could easily be resolved. When I went to the website to activate the first sim, I entered the information, it said the sim was activated then sent e back to activate the sim. I attempted to call their 24 hour customer service... it was closed. I attempted to create a support ticket, they sent an email thanking me and telling me the ticket was closed ther had been no action taken. I sent created another support ticket... same result. SCAM. I have 2 sims and neither can make calls or texts and no support for assistance or a refund. DO NOT USE THEM.

One word: thiefs.
They retired 200/200/500 plan I was signed for and requested either to accept new 5/25/xx or to cancel account. I cancelled account and kindly asked to refund unused funds from it. How naive I was. They told me because I cancelled the account, I was not anymore in their refund policy.
Neither BBB, not writing to CS did not help to resolve a problem and get a refund..

I did get my refund from them. It was like pulling teeth. But I got my money back. All but $37. Better than nothing. They can keep that $37. If you get hooked up with Freedompop, you will regret it. They are not telling you everything in the advertisement. They will constantly go into your bank account, sometimes 3-7 times in a day... everyday, withdrawing funds back to back. They drained my bank. I had to contact news reporters. You will catch hell getting in touch with Freedompop after they clean you out.
Then, if you put a freeze on your bank account to stop them from withdrawing, they will stop whatever service you have with them. I feel it is very important that I update you on what happened, so you won't get sucked in with them. Don't do it!

Not even worth the one star. Charged my account multiple times, 20 dollars each, all unauthorized. They call it "top off", which has a fake option to disable, in lieu of a forced 6.99 a month subscription they call safe mode. If you don't pay 6.99 a month, they charge your account, and you never know when. Sometimes it could be when you don't have enough and could overdraft your account. Even worse, there's no customer support or billing department to talk to real people over the phone to dispute unauthorized charges. A proper scam, if I ever saw one. A bunch of thieves. For shame. A message to the founders of this poor excuse of a company: There's more to life than money. Don't dirty yourselves over it.

The call service was horrible - would prompt you to subscribe for "paid voice service" - only to realize that the paid service was equally horrible! On top of that they started making some additional charges without my knowledge. The last incident - they changed the monthly subscription 9 days in advance and will not refund or cancel my account when I asked to do so (still on a valid current billing cycle' for 5 more days; charges for my future billing cycle was charged 4 days ago. They wont cancel/refund!) Stay away!