Freelancer

Did a job for Freelancer. Tried to get payment for 4 months & they just keep delaying. If indicative of other parts of company do not deal with them.

UPDATE: Gonzalo from Freelancer contacted me after I placed the above review. He was very helpful and was able to assist me in getting payment. Funds have now been paid to me.

This is just an awful company. I don't know where to start...

I have been ripped off, had work not completed, had useless customer service, been charged for things unnecessarily, just everything you expect from a poorly run company.

I am in the process of closing my account and they have said it will take four weeks to refund me my remaining balance and close the account. That says it all. I could walk to Australia in that time.

My first time using it was not a good experience. Freelancers bid without reading the Criteria. My freelancer failed to complete any tasks. Did not listen to me when I ponited out he was not following my instructions. He assure he was an expert in the area before I awarded it. My mistake was releasing half the project value at the beginning. I did end up getting back the remaining balance which was something after a battle by going to a dispute. I would not recommend unless you are totally confident freelancer can do job and make milestone smaller

I'm currently making money on this site as a graphic designer, every time I encountered a few problems (which is normal for this kind of site), supports are easy to reach and they always have a quick response. I really recommended this site.

Freelancer is out there to profit for themselves. If people are prepared to waste time and effort, and end up paying Freelancer.com ridiculous fees out of their own money, then the freelancer.com is the best site they can ever ask for. Freelancer doesn't protect its members. Also the paid money, is held into their account for ages before it can see the Bank Account of the rightful owner, if ever. The only reason this site survives is because of many newcomers hoping for a second income, and also the high rate of people from poor countries who can work for nothing hoping to make a cent on a Dollar. That is, until these people realize that is not worth it.

Recently... my previous client asked me to refund his money even its already finished over a month ago.
So I contacted with Kayla B from the freelancer.com support team.
And She kindly explained me about the situation and she tried many things on my behalf.
I think that this problem will be solved perfectly by her effort.
I really appreciate her support.
Working on this site is making me happy with their support.
Especially I appreciate the support of Kayla B.
Please contact her any time... She will solve the problem...
Thanks to her.

Crystal did a great job collaborating with the contest team and the refunds team to get my issues sorted out. I'm really happy it only took a short time and I was back to business ASAP. Thanks, Crystal.

As I am a newbie on Freelancer and my first project was set up I accidentally pressed accept. Anxiously, I asked for help and Kayla B. Assured me that every help will be provided if something goes wrong.
Thank you!

My questions were related to Visa Debit card. The technical and satisfactory answers were given by Kayla B.It not only solved my problem but also provided me a level of confidence in operating the site and payment related things that I queried for.
I'm really thankful to Kayla B and recommend the solutions provided by the same.

I am very happy to deal with agent Charlotte B., She answered my questions so quickly and she also solved my problem within 2 minutes. She is excellent communicator, nice and it s obvious that she has a solid expereince n her job. In fact I didn't expect to solve my problem that quickly.

Actually i was a problem with adding my bank account, Mr/Ms Katie, provide a wonderful support and idea to rectify the problem... i tried a lot. And finally i was satisfied with support person. Thank you for the time and support once again.

I enjoy the service of the agent (Katie) that I chatted with, she's a cool-headed person, she was able to explain to me where the problem of which I log the complaint about lies and she assisted me to sort out the issues with no stress. I am convience that freelancer.com have a very good team like "Katie"

Thank you, Kayla B for giving such a nice support to us.
My account was hacked by a hacker. Kayla B solved my issue, removed the hacker account and I also received my lost money back. And It was an immediate action. Which was commendable. Thank again for your great support and service.

We live in the time of internet and globalization. Nowadays for a lot of tasks it simply does not matter at all where you are located. So when I needed a webpage for a new company I was founding I thought why should I pay appr. 2,000 in Germany if i can get in from a remote freelancer for appr. 300. I looked up the internet found freelancer.com and just tried it. It was simple as pie. I found a great freelancer Mahima from India and she did great work in now time for a very cost-effective price. So my conclusion is that everyone who is not using Freelance.com - well I do not want to offend anyone but you understand what I want to say. Let´s use the possibilities of the 21st century. My freelancer was good, the platform is good and the support team with the chatter function fast and always able to help. Great stuff all of this.

I recently contacted with freelancer support team for my project issue.
She is called as Kayla B.
She provided me kind and fast support for me
I am really happy with her support.
Freelancer.com is great.

Charlotte B. Has answered all my queries regarding the payment process. Good Job! Keep it up. But only concerned about how the Freelancer handles the currency exchange rate..

I was in trouble. Trying to find some ways to handle my problems but not successful. Then i contact support. Katie join me & excellency attitude is Exceptional attitude. Best ever support :)

Thank you for guiding me through how to respond to freelancer support emails, and avoiding any misunderstanding that leads to my account band.
I have received a great Help. Thank you so much.

Really helping me out through my funding problem in Freelancer. All his answer is helping me, and even he will do everything to help me during my projects problem. Keep up the good work, Barry!

Thank you very much. Excellent service. I am all satisfied with Josie G.
This agent supported me immediately with efforts and kind communication.

Once again thank you

My gratitude goes to Stephanie as a support Agent. She was really helpful and very professional. She understood my problem and resolved it quickly. I am glad I met her.

I was assistant by Kimberly R. Today and she was great helper very kind and patient I am satisfied with the outcome of this chat learn new info about freelancer, I was kind a lost,, thanks

My query was answered by Josie G and I was impressed by the prompt attention I received. I am new to Freelancer.com and I think I will go places with Freelancer.