Freelancer

I found a freelancer through this site who provided me with some graphic design. He did a nice job. I paid the site through PayPal, but they refuse to pay the freelancer until I send a photocopy of my driver's license to confirm my identity. They continue to hold my money and the developer hasn't been paid. I won't be doing any further business with this site.

I've been awarded a project, had to pay a 11$ fee because the project awarded was supposed to get me 100$. Now the kicker is that after I finished the project the guy who employed me disappeared and freelancer doesn't want to help me in any way, shape or form. I have contacted the support, they expect me to pay the fee eventhough I didn't get paid. Imagine if my project would've had a higher reward, I would've had to pay a higher fee. This could be YOU. This site is a scam not only because there are scammers on it but because the site itself scams you. That's my personal experience, I recommend you to stay away from it.

Do not trust this company, they have sub-par freelancers working for them and they have taken out money from my card without my permission.
Bloody daylight robbery - now they reckon they'll take 4 weeks to return my money!

SCAMMERS!

I am a prefferred freelancer on freelancer.com and all started off great but it does look like they are indeed a scam.

I was paid a 50% milestone from a client and completed 90% of the work. However I was unable to complete the job so offered the client a full refund (and let them keep what was done).

My account has been frozen with nearly double the money required to refund the client. Client has not been refunded and I have been unable to work for the past 3 months despite numerous emails both from myself and the client.

I am in the process of filing small claims court in Australia as well as making a complaint to ofcom here in the UK. It would be greatly appreciated if someone from freelancer could forward me to the correct person to help assist with these issues. I won't however hold my breath.

I ran a contest and awarded a winner $100.
Then I found out that the money I'd paid Freelancer to keep the contest off search engines hadn't done any such thing.
After a lot of obfuscating they returned me the fees including the prize money and scrubbed the contest from their site.
Next thing I hear from the winner telling me he'd had his prize money debited without any explanation.
After weeks and weeks of complaints that they'd taken an innocent 3rd party's money to refund to me I've ended up returning the guy's money. Because Freelancer simply won't.
That's theft in my book.
Firstly they took my money guaranteeing ti would not be on search engines... and it was.
Then instead of saying if you want a refund we'll take it from the hardworking winner... which I would never have done as the guy deserved every penny.
They just took the money from his account and won't return it.
It's unethical and terribly unprofessional.
Never use them again.
Can't trust them.

Do not under any circumstances use Freelancer. They made multiple charges on my credit card for fees that i did not agree too. I advertised a job, the guy completed it and i paid him.

Then weeks after i noticed on my credit card out 5 transactions totalling over $50 made by freelancer for all these fees and charges!

This is complete fraud and my credit card company is onto them.

STAY AWAY FROM FREELANCER.COM

Freelancer.com have closed my account without any issue. They just said they closed because of violation of terms and conditions. I've been working on freelancer for more then 3 years and I know how the site works. I had $400+ balance and 3 year profile of 400 + reviews. What they did just closed my account without any reason and steal my money. I refereed more then 25 people on freelancer.com and I will tell them just now to leave working on this website and start on other freelacing website where I never get such issue. I lost my 3 year profile, thats discussing. These people are really un-reliable. I just read reviews on different sites about them now and see they are totally scamers. I am going to contact my lawyer to sui freelancer.com about closing/suspending accounts of people without any issues.

I accept a FAKE project with FAKE $ and unverified employer mistakenly at freelancer.com and the website didnt ask me to confirm and reduction about $1000 from my Paypal account for commission fee.
I referred the issue to the support team immediately and they said that the amount is the commission fee and is nonrefundable!
They have limited my account and their support team didn't responded.
Finally Paypal helped me to get my refund from those scammers After Two month.
Thanks Paypal.

Do not use freelance.com.au - they have NO direct contact details, so if you wish to complain to them direclty about a part of their service you CANNOT. Their customer service is non existant. Its a really really dishonest service, do NOT use freelance.com.au

This website is seriously full of spam with F rating customer service. They also charge you money to take exams where as other freelancer website such as Upwork does not. A client closed the project on me that has cause me losing 10% of "his" proposed money.
This month I started to look for gigs on Freelancer.com. After spending 60+ dollars on exams to look more qualified, someone contacted me for a 600 dollar virtual assistant gig. As we talked about the specific requirements, he wants me to contact him outside of freelancer.com. I sensed that this could be a spam so I refused. (Also in the terms and conditions we are not allowed to contact sellers outside of freelancer.com). As I waited for his response, he deleted the project and disappear all together. Later I checked my bank account and realized I had being billed 61 dollars without freelancer explicitly bill me anything when I accept the gig. I realized why they keep ask us to create a paypal account. I should have refused to create one.
Contacted freelancer customer service, they told me I cannot get my money back. (There was no "service" provide to me, so why should I pay 61 to you Freelancer.com?) and the sellers' account has been closed. The gig has disappeared as well.

I am seriously pissed off how this website exploit the already poor Freelancer by imposing numerous fees. I didn't even realized that they had asked me for a foreign transaction fee. No where mentioned. I will want to request all of the billing inquires and see how you guys lied to me!

freelancer.com and freelancer.com.au are full of fraudsters. I have advertised multiple times over the past months for developers for our business and after hours of messaging people and trying to shortlist, then setting up video interviews, only to find out that the female in the photo, is actually a guy with a fake profile, then we got another one, who had a great photo and excellent profile with top reviews, but the guy on the video was japanese and when we asked where they guy in the profile was, he said "oh he's my friend, he is letting me use his account". It is super dangerous for business owners, as the freelancers are not verified and obviously it is full of scammers. Competitors are much better and safer. I have recommended to freelancer.com.au and. Com that they implement some sort of verification process, as the way it is now, it should be shut down. People are wide open to being ripped off, databases stolen, accounts infiltrated etc. I am done with them and would never recommend them to anyone

I have been on Upwork's Top Rated Program and have been a freelancer since 2010. Every time I have tried to work via freelancer.com I have been disappointed and I feel scammed. Long story short, they refuse to actually resolve any of my issues, communication is poor and they will not let me withdraw my earned money even though my identity has already been verified. To think, I actually paid them a monthly subscription!

I have proof of my verified status with this platform, proof I was able to withdraw already, and copies of all correspondence.

There is always some issue with them, but rest assured they charge my card and deduct their fees from my balance without a problem. I'm done trying to give them a chance, it is a horrible marketplace for hardworking freelancers, especially if you live in the US.

I have just filed complaints with various government bodies in Australia and will file more as I see which avenues are best for this situation. I will not stop until I get justice because this is much bigger than me or the money I earned. This is for everyone out there that has been cheated, manipulated, chewed up and spit out by freelancer.com. They are sneaky scammers and will continue if this goes on unchecked. I have since seen the forums riddled with unfortunate stories. Freelancer.com has interfered with our livelihoods and must be held accountable.

I tried to take the test and I was sure of my internet connection and 2 times I got lost and time out because when I click next question the link take long time to load and I asked to refund my money back the refused just give me cost of 1 time and the other no while the problem was technically and from the website not me

Outsourced some simple work to a "professional" via them, and within 24 hours, my credit card had 6 unauthorised withdrawals and I had to cancel my card. I should have searched for reviews first.

Even the freelancer was a problem. The work actually came back with MORE mistakes than I submitted it with! NOTHING was written differently (I had asked for professionally written web content to replace my amateur ramble).

On top of all that, the email they sent me confirming the job was placed with the freelancer I chose was worded so that it was easy to misunderstand, and unsuspecting people would have paid the amount TWICE. Lucky I noticed that bit.

I am livid. I will not get that money back (the system doesn't let you withdraw it without a lot of pain, so just paid it just to get out of there as wasting more of my time about this will lose me more money than it's worth... no doubt that's how this works many a time?), but the other 6 withdrawals will be reimbursed by my bank. Live and learn I guess, but if anyone is wondering if this site is a good idea, be warned it might not be so great! Xo

What an absolute scam. They took money that wasn't theirs then double charged me on top of that. All in all they stole $300.00 If you value your money run from these Aussie bastards

Well i hung in there like i said and Pay Pal got my money from freelancer.com When i filed a dispute originally with pay pal i apparently filled in the wrong form. I rang them end of last week and got put through to Security, this time my voice was heard and the agent was very efficient and put the money straight back in my Pay pal a/c. The relief was immence as you can imagine. Well next thing i hear from freelancer within hour's saying that they have refunded me. What a F--- joke, Pay Pal got the money from freelancer so really if your with pay pal you are protected. You will love this one, then i get bombarded again by freelancer asking me very nicely to leave a review and feedback, you have got to be joking i thought. I have ignored there request's because if i did as i was asked it would be so terrible they would have me up for abusive langauge LOL. Anyway, pay pal's toll free number if you are overseas is *******434. So be persistant and go get your money back and good luck to you all. And Pay Pal, i am sure you have had complaint's about you but you worked for me siting i was a valuable customer (oh really), must be all the buying i do on ebay, etsy and elsewhere, anyway i am happy, grateful and hit freelancer where it hurt's, now let's bring them down. Bombard facebook and any other outlet including media and let everyone know how they won't give you back YOUR MONEY.

The chat support is highly effective! Staff v efficient! The queued time was very reasonable and the information provided was exactly what I was searching for.

I faced some problems while using the site
And i got to deal with Mr Randolph he is more than perfect and professional
I was completely satisfied and happy
I got lots of facilities
Also i got to deal with the Chat support specially with Mr Ryder
He is perfect and professional also
And keen about his clients and my satisfaction
I need to thank Mr Randolph and Mr Ryder specially and the chat support team over all
I advice any one want to work he can work safely with this site

Thanks freelancer team :)

The support was very fast. There was no misunderstanding. The problem was immediately recognized and I could be helped directly, in a very sympathetic way.

Crystal N. The person who helped me resolve the deposit refund query I had, real sweet, professional and helpful she was. Thank you for all the help. Thank you freelancer.com for your kind help.

Katie is great and supported well. She cordinated with the department and make my query solved. She is simply great and cool person and she has passion to help freelancer

It was great and iam glad to this person for helping me out, josie told me the solution of my problem and gave me instructions step step untill i solved my problem.

Best regards

I can say the freelancer support team is smart enough to help us in a prefect time!
Thank you so much for the awesome service