• Freemake

Freemake

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Overview

Freemake has a rating of 2.8 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Freemake most frequently mention customer service, week trial, and lifetime license problems. Freemake ranks 1st among Freeware sites.

  • Service
    23
  • Value
    28
  • Shipping
    12
  • Returns
    19
  • Quality
    26
12
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How would you rate Freemake?
Top Positive Review

“Great video converter!”

Vitalie D.
12/5/19

I'm a PR director, so I often take a lot of photos and videos, which with this video converter are combined into slide shows or films. I have been using this converter for 5 years, I don't like any other. This also has its drawbacks, but there are clearly more advantages. I hope that in the future the conversion speed will be made faster and the program will not freeze.

Top Critical Review

“Paid for but never received activation key”

Guy S.
1/25/22

Very slow response from customer service. I followed all of their instructions but still never received an activation key, rather got a refund only after filing a dispute through PayPal... buyer beware!

Reviews (111)

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Reviews that mention popular keywords

customer service (8) video converter (14)
Thumbnail of user atanasz
France
2 reviews
1 helpful vote
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July 31st, 2020

Really bad, cannot download many of the youtube videos. And if you want to convert you need to pay! No thank you! I paid the premium and even if you want to get your money back you need to do bunch of thing and you have on 14 days!

Thumbnail of user marcd127
GB
1 review
0 helpful votes
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January 13th, 2020

Having a video on disc which was made by copying a VHS tape to DVD I wanted to have the material on my computer. I tried a few tools to try and rip or copy but didn't work. Then I found Freemake Video Converter and without any difficulty could convert the DVD to all different video formats onto my computer.
The interface is very clear and user friendly. The tool is easy to use. I would highly recommend Freemake Video Converter!

Thumbnail of user shintav
Netherlands
1 review
1 helpful vote
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October 16th, 2021

Bought the trial for €0,95 but nowhere did it say you had to cancel the trial. Now I have to pay €39,95 for a lifetime license I did not ask for. I immediately sent an email to them and recieved an automated response. Don't waste your time on this software. Not worth it

Service
Value
Returns
Quality
Thumbnail of user fogeyf
California
1 review
2 helpful votes
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April 9th, 2021
• Updated review

To be fair, while the experience was unpleasant, they did eventually give my money back. I read the legalese and got back to them within the very short trial period. I also found out they are not the worst. I got a good deal from a company I already worked with and was much happier.

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Value
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SCAM - Stay away
November 17th, 2020
• Previous review

This is a great product, for about 5 days, then it stops working and forces you to either pay for a new key or email customer support. I even paid for the Mega Pack/ King/ Gold version. The only phone number was a recording that tells you to go to a website, that has no useful information. To give you an idea of how bad customer support is, I first complained Nov. 1 and am still unresolved 2 weeks later. No way is this Freeware. When you look at those glowing reviews, check the dates. They crippled it early in 2020, probably to take advantage of Covid. Save time and money. Go back to your old hobbies.

Thumbnail of user brianp572
New Jersey
1 review
0 helpful votes
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November 28th, 2019

I use the converter mostly for making DVDs from downloaded YouTube music videos.
Recently, when because of a computer glitch, I needed my Gold Pack key restored, Customer Srevice handled it promptly and with no hassles.
I am quite pleased with the product.

Thumbnail of user johnk5168
Florida
1 review
2 helpful votes
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May 28th, 2023

The deceitful sales model. DON'T DO the $1 trial - it is a scam.
There is no possibility of canceling the trial period.
After the trial period they downloaded money from my account without my approval.
I do not recommend!

Thumbnail of user bobw804
Tennessee
1 review
2 helpful votes
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January 29th, 2022

They have free in the name so you'd think that the software would be free. It let me download a single video before insisting I had to pay to use it. It then attempted to prevent me from closing the program by spamming me with ads. After closing 5 or 6 ads in a row I was finally able to X out and uninstall it, wherein it send me an additional ad begging me to pay for a subscription.

Tip for consumers:
Don't install this adware

Products used:
Freemake video downloader

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterj1140
Denmark
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

I tried to pay for activation, but their website is setup to cheat people out of their money. When you want to pay for activation, they send you to a donationpage, but the payment doesn't pay for a code, but just sende the money to Them as a gift and they refuse to pay back the money after that

Tip for consumers:
Avoid at all Costs. They cheat people

Products used:
Freemake video utility

Service
Value
Returns
Quality
Thumbnail of user rudolfb8
GB
1 review
0 helpful votes
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September 21st, 2020

In my opinion it is one of the best DVD makers. I tried others without success, but Freemake was the easiest I could ever find. I only needed to make some DVDs to a friend, but if I need a DVD maker, I will certainly purchase it again. I highly recommend the product.

Thumbnail of user albertf109
Florida
2 reviews
6 helpful votes
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December 20th, 2020

Freemake software has the most updates of any software I have to the point that it nags.

I purchased the Video Converter. The license is limited to a single machine. On my 1st purchase a decided not to buy then a discount incentive offered for a limited time an I purchased. Decided to buy for a 2nd PC, said no and same discount was offered but decided to not buy. Then a 3rd discount was offered even cheaper which soured me on my 1st purchase as I feel I overpaid for the 1st discount, So if you think about buying, say no until the 2nd discount offer for the best price.

The video convertor is fast, All the other Freemake software is ok but all nag you for new updates. Not sure why the developer is pushing so many through.

Thumbnail of user davem773
Washington
1 review
2 helpful votes
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August 17th, 2020

After paying for Freemake, I found that I couldn't convert more than three short videos (approx. 7 minutes each) or it would crash. About 50% of the time, after a long wait, it would almost complete the convert to dvd, then I get a dvd burn error at which time the dvd is garbage and I would heve to start over. Customer service SUCKS! I have repeatedly tried to cancel my subscription and asked for a refund and the only response I get seems to be automated. Absolute scamming thieves! I would like to give zero stars for this one.

Thumbnail of user bobp534
Nebraska
1 review
2 helpful votes
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February 15th, 2021

They said if downloaded the free version I could convert an MP4 to an MP3. So I did that, navigated all their crap, and then they said I can only convert if I buy the megapack. Why not say that upfront, I would've popped for the $0.99 they asked for, but don't waste my time and then bait and switch. I can't trust a company that is that deceptive.

Tip for consumers:
avoid like the plague - a huge waste of time

Products used:
none, removed the download

Service
Value
Quality
Thumbnail of user anothaip
Thailand
1 review
0 helpful votes
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October 26th, 2020

I think it's easy to use. Like when scrolling, see immediately Convert files, it is convenient, will give you a good price, 15 us will be able to buy it.

Thumbnail of user donnad1406
Maine
1 review
7 helpful votes
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March 8th, 2021
Verified purchase

I paid $1 to remove the watermark. A week later they charged me 43 bucks. WTF?! Nowhere did it say I would be automatically charged. These people are scum sucking scammer twats. STAY AWAY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user manuelw38
South Africa
1 review
1 helpful vote
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May 30th, 2021

Freemake.com - I am not of the opinion that this is a safe site for acquiring software. Bought a temporary licence for a few dollars in order to trial the software. Needless to say I realised the conversion software could not support the source file and despite then leaving the trial to expire they proceeded to attempt to bill my account repeatedly claiming they were wanting to debit for my ONE-TIME payment for LIFE-TIME license of Freemake. As mentioned to them via email I actually gave them zero authorization to re-debit my account through Paypal so either they are illegally attempting to re-debit my account or they are using a very sneaky tactic in their terms or their processes to trick you into making it an above-board additional transaction. I think you need to approach freemake.com with caution as lucky enough I didn't have sufficient funds in my account at the time for the debit to go through and lucky enough Paypal allow one to cancel any repeat payments. Might I add that surprisingly I found that somehow freemake.com were down in my Paypal account as an approved 'automatic payment subscriber' even though I had no knowledge of approving this at any obvious stage in the process. I am not saying freemake.com are a scam or not legit but certainly I would advise that one approaches with caution and read read read before accepting or handing over your payment details.

Thumbnail of user karene808
Michigan
1 review
0 helpful votes
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March 12th, 2021

I brought this NOT free product.
It changed the extension on very single video on my computer.
It corrupted every single Windows Live file I have and I have no idea how to fix them.
The program won't save anything I do. Nothing. It's maddening.
It is a useless program, no refund, no help fixing the mess they made, and it doesn't work to boot.
DO NOT WASTE YOUR MONEY AND SAVE YOURSELF A HUGE HEADACHE!

Tip for consumers:
Save yourself immense frustration and don't waste your money on this product!

Products used:
Freemake video converter

Thumbnail of user mariec306
California
1 review
5 helpful votes
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October 29th, 2019

On October 15, I received a notice of a paypal payment to Freemake for $9.95. I thought I signed up for free. So I went on to the site to cancel via "ticket request" there's no other way to contact these scammers but through support ticket. Today i got another email saying that since I "did not give my feedback on the ticket for 9 days thus we deem your ticket close, please link below link to reopen your request..." SCAMMERS SCAMMERS SCAMMERS

Thumbnail of user trevorl67
Canada
1 review
6 helpful votes
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April 14th, 2020

Supposedly FREE! NOT FREE!
Your going to waste a disc to find out that by logo, they MEAN IN THE MIDDLE OF YOUR $#*!ING SCREEN
Pure $#*! quality,
Pure $#*! interface,
Pure $#*! speeds,
And if you think some dumb asses are going to spend money on your $#*! software after using it whileyou plug a 3 hour day from me is insanity.
I hope you all burn in hell with the rest of the idiots out there.

Thumbnail of user johna1714
Ohio
1 review
3 helpful votes
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November 30th, 2019

FREEMAKE DOESN'T WARN YOU THEY ARE GOING TO CHARGE FOR ITS USE. THEY JUST GO AHEAD AND RUIN THE VERSION YOU ARE USING AND TOTALLY DESTROY WHAT YOU ARE WORKNG ON. IT'S A SHAME I WAS A DUMB $#*! ABOUT A YEAR AGO AND DONATED $30.00 FOR ITS USE. I FOUND ANOTHER WAY TO DOWNLOAD VIDEOS WITHOUT BUYING A THING. INTERNET PEOPLE... DON'T USE THEIR CRAP... THANK YOU i

Tip for consumers:
GOOD SITE DON'T SEND THEM MONEY

Products used:
TOILET

Service
Value
Shipping
Returns
Quality
Thumbnail of user akamo
Iraq
1 review
0 helpful votes
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December 9th, 2019

I got 5 videos (. Mxf) from TV that recorded one of our events, the files were larger than 10GB, I tried to convert them to mp4 and I tried with many software but failed to convert them, I just downloaded Freemake and converted my files, I also just paid small amount to remove the logo.
Additionally, I got a small issue regarding my subscription, I sent an email to support they replied to me very quickly and refunded the amount to me. That was very good for them.

Thumbnail of user robinb1120
Australia
1 review
1 helpful vote
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July 18th, 2022

Freemake is very slow to download Once a file is downloaded it disappears into some temporary file where it cannot be found I have clicked to try and get it to go videos but still disappears I then have to redownload using another app Freemake is useless

Thumbnail of user donnah321
Illinois
6 reviews
11 helpful votes
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February 24th, 2023

I wasn't impressed. I tried to combine a bunch of mp3s, and it couldn't read half of them. All I got were errors. They played just fine in VLC which plays most files. I downloaded them again several times as mp3 and mp4 files, thinking maybe there was a glitch downloading. Finally, I gave up and went online to Clideo which had no problem reading my files and combined them for free. I wasted my time for hours trying to get Freemake to work. I thought I'd try combining the big files I made online, which now Freemake magically could read. The only thing is to do this, they wanted money. I just uninstalled it. What a waste of my time. It's funny, they never respond to our reviews either.

Tip for consumers:
I wouldn't bother with them. There's better stuff out there. Just so you know, from reading reviews, they say to never pay for the free trial. If you pay that dollar they end up billing you full price. Good luck getting your money back. Be careful with this company.

Products used:
Free trial

Thumbnail of user christinah161
Pennsylvania
6 reviews
22 helpful votes
  • Send Message
December 29th, 2019

freemake.com says:
Freemake has provided high quality freeware to over 180 million users worldwide since 2010. Safe & reliable free software without registration, time limitations, or hidden costs. Download and use our free Video Converter, Video Downloader, YouTube Converter, Audio Converter and Free Music Player!

They lead you to believe their software is free, so I downloaded & installed it. Instructions #1 (images included) says it converts MP4 video to MP3, which is the only reason I installed it. During my very 1st time using this software, attempting to convert from MP4 to MP3, I got a message that ''Conversion to MP3 is available in Freemake Gold Pack" So they advertised the conversion I needed, THEN tell me I need a DIFFERENT program?
The next message gave me pricing options to get the Freemake Gold Pack. When I closed it, I got a pop-up window with BUY or ALREADY HAVE KEY, but no way to CLOSE THE POP UP! Wasted my time with their LIES!

Thumbnail of user gerards64
Ireland
1 review
0 helpful votes
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December 19th, 2019

Freemake software is an easy convenient way of converting different file types to easy to view videos etc. To view wherever or whenever you feel like. Highly recommended.

Thumbnail of user josephh504
Georgia
1 review
0 helpful votes
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January 14th, 2020

The software is very intuitive. I was able to start burning DVDs immediately. Customer service answered quickly when I had a question, almost as fast as a chat service. Very satisfied!

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Freemake provides quality freeware - Free Video Converter, Free Video Downloader, Free Audio Converter. Download and convert any video or audio free and in two clicks!

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Thumbnail of user emmac834
Emma C.

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