• Freemake

Freemake

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Overview

Freemake has a rating of 2.8 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Freemake most frequently mention customer service, week trial, and lifetime license problems. Freemake ranks 1st among Freeware sites.

  • Service
    23
  • Value
    28
  • Shipping
    12
  • Returns
    19
  • Quality
    26
12
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How would you rate Freemake?
Top Positive Review

“Great video converter!”

Vitalie D.
12/5/19

I'm a PR director, so I often take a lot of photos and videos, which with this video converter are combined into slide shows or films. I have been using this converter for 5 years, I don't like any other. This also has its drawbacks, but there are clearly more advantages. I hope that in the future the conversion speed will be made faster and the program will not freeze.

Top Critical Review

“Paid for but never received activation key”

Guy S.
1/25/22

Very slow response from customer service. I followed all of their instructions but still never received an activation key, rather got a refund only after filing a dispute through PayPal... buyer beware!

Reviews (111)

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Reviews that mention popular keywords

customer service (8) video converter (14)
Thumbnail of user joe48
California
1 review
6 helpful votes
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November 2nd, 2019

So far all songs I have downloaded have parts of the song where it completely cuts out all sound, music, voice, etc. I have the Gold Pack service too. There will just be random sections of the songs where nothing is heard then it picks up again skipping part of the song. I put in a ticket with their customer service and it went ignored. They recently had an update to their software but that didn't fix this issue. The converter is useless to me if the songs cut in and out during playback.

Thumbnail of user sengt
New Hampshire
1 review
0 helpful votes
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January 10th, 2020

Used this software converter many YouTube videos to mp3, simple to use and fast. If encounter with issue have great customer service with fast response to resolve matter. I have tried others, but simply prefer this one. Doesn't cost much, am totally satisfied..

Thumbnail of user dariuszw4
Poland
1 review
0 helpful votes
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December 16th, 2019

I signed up to a limited offer for a one week trial. One week later i saw money is removed from my account. I wrote an e-mail to customer service and they gave me my money back very quickly ;).

I used many free programs of this type but none met my expectations as well as Freemake.

I would highly recommend this software! ;)

Thumbnail of user richardc1290
Ohio
1 review
0 helpful votes
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January 1st, 2020

I've been using Freemake for years now and have always been pleased with the outcome. I have recommended it to several others where the need was there and will continue to do so.
I was in need of a utility that can transfer programs I've written to a DVD. Upon extensive research I tried Freemake and have continued to us it in every way to meet my needs.
Have doubts?
Just try it!

Thumbnail of user reginap70
California
1 review
0 helpful votes
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January 6th, 2020

I've been using Freemake for few years now and I love it, especially subtitles option. I am a big fan of opera, so I do need to covert videos to dvds with subtitles. Very friendly and easy to use. I would definitely recommend it.

Thumbnail of user dfaa
Canada
1 review
6 helpful votes
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August 18th, 2018

Freemake so called free is the next best thing to a scam. The old version was simple and fast and if freemake doesn't soon realize this there will be no more freemake because no one will want it. Shame on Freemake.

Thumbnail of user nebt
Maryland
1 review
3 helpful votes
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October 20th, 2019

These guys are terrible. I downloaded a software that did not work for a "free trial". I then cancelled the "free trial" and they still charged me. I emailed their customer support and they couldn't have been more rude and off-putting. They got into an email argument with me saying they will not refund me the $19.95, due the their terms and procedures.

This company must be pretty desperate to be that unflinching over refunding $19.95.

Stay away!

Thumbnail of user billp296
North Carolina
2 reviews
10 helpful votes
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August 16th, 2021

I purchased a lifetime license back in 2019 and loved the product. Two years later I can't access the software saying I need to purchase an upgrade at $59.95. I backed out of it and they immediately dropped the price to $19.95. I bought it. Then I tried to convert a youtube to mp3 and they said I had to buy another "King" upgrade. I wouldn't do business with these people under any circumstances. I can't stand the bait and switch routine. This was the worst. Freemake... should be renamed Wetake!

Tip for consumers:
Don't do it!

Products used:
Did not end up using anything as they kept jabbing me for upgrades and I finally backed out.

Service
Value
Quality
Thumbnail of user alland43
GB
1 review
3 helpful votes
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December 4th, 2018

I took out a one year deal. It kept crashing. I tried all their suggestions and fixes with no success. Finally I asked for a refund which I have repeated a few times but I am just being ignored. Their customer service is rubbish. I wouldn't even give them one star if it was possible.

Thumbnail of user akivaa1
Israel
1 review
0 helpful votes
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December 29th, 2019

When I need to convert video from one format to another or I need to reduce the size of a video, Freemake Video Converter is my tool of choice. It consistently does an excellent job. Also, the product is continually being updated with improvements. This is a great program to have at hand.

Thumbnail of user bobh991
GB
1 review
4 helpful votes
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November 12th, 2020

I paid for a one week sub. For a specific purpose.
As soon as the week expired they debited me for a lifetime licence.
I emailed demanding a refund and received an immediate and seemingly automated reply confirming the payment would be refunded within 7-10 days.
I recommend caution when dealing with this American company.

Thumbnail of user johnm6265
Texas
1 review
0 helpful votes
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December 8th, 2020

I have been using this software for more then 4 years it is the best software of this type i have used it converts just about all formats, easy to use and works with most versions of windows as well. And will convert and write to disk as well.

Thumbnail of user geraldr79
GB
1 review
0 helpful votes
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December 21st, 2019

I have been using the Freemake Video Converter for some time now. It is so easy to learn and use. It has produced some wonderful results and I have absolutely. No hesitation in recommending it to anyone who has need for such a program.

Thumbnail of user roni46
GB
1 review
3 helpful votes
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August 20th, 2021

My wife who is not a PC expert made the mistake of ordering a DVD converter from Freemake at the rip-off price of £59 which she could not download with the code key as it is a bit "hairy-fairy" to use unlike Paypal's 6 digit code. The company requested proof that she did not download the key by requiring screenshots which of course she does not now have or know how to do and anyway they should know if she has accessed the software or not if she had had the key. Todate she has not got her refund so please do not waste your money with this bunch of "crooks"!

Tip for consumers:
Be very careful with this company. Like quicksand, it's easy to get in hard to get out.

Products used:
Digital Download Sofware for DVD conversion

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniels2020
Australia
1 review
2 helpful votes
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January 29th, 2021

Horrible scamware that lets you use for free yet puts horrible annoying logo in middle of screen, they want you to pay for full use, horrible scam, major rip off, avoid at all costs. Not legit software.

Service
Value
Thumbnail of user ryanc515
Florida
1 review
0 helpful votes
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December 29th, 2019

I did not read the instructions correctly when ordering the service. I could not make it work and not only did they refund me the price they did it quickly and courteously. I am thankful that they were willing to refund me even though per the policy they had every right to refuse to. Great customer support and quick responses. This all happened on a Sunday as well.

Thumbnail of user donaldw467
Tennessee
2 reviews
6 helpful votes
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September 17th, 2020

I payed for this one time mag pack life time the cod worked one time now they wont me to pay again if not the logo will be on the movie that is not what i pay for it coasted me 4 disk this is a very bad joke it not free even if you pay for it

Thumbnail of user dannyp86
New Zealand
1 review
2 helpful votes
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August 10th, 2019

Be very careful if you download Freemake Video. It is advertised as free but it is not. They will plant a large logo all over the converted video and offer to remove it for a fee. I paid $4.95 to have it removed. They said it was a one week special. Then I got charged WEEKLY. What cheek. I did not agree to this. Problem was I didn't pick it up till they charged me SIX TIMES. What for? I hadn't used it in the interim. I emailed them asking them to refund the overcharge or prove where I agreed to a weekly ongoing charge. Guess what. No refund and no proof that I agreed to pay anything other than a one off $4.95. As I said be very very careful with Freemake anything!.

Thumbnail of user daliborf
Czechia
1 review
1 helpful vote
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December 3rd, 2019

I am a paying user of Freemake Video Converter, now in version 4. 1. 10. 426. I am fully satisfied with him. Simple, clear, intuitive, powerful... I only need to convert from *. Webm and *. Webp files.

Thumbnail of user benk336
Nebraska
1 review
2 helpful votes
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February 23rd, 2021

I don't expect the work of programmers to be free, I know it's hard work. But this is, as per usual on the internet with this type of product, some misleading bs that claims to be free but isn't. Sell a product or service, that's great, I love capitalism. But I'd never have anything to do with this company for the simple fact that they are dishonest, and as such I'm positive that they would underhandedly install any and all kinds of malware along with their ostensibly 'free' software that asks for payment once installed.

Thumbnail of user travisj101
Arizona
1 review
5 helpful votes
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January 5th, 2021
Verified purchase

It's called freemake, but it's not free. Yes, you can download the app for free and convert a video for free, but if you don't want the Freemake brand plastered on your video, then you gotta pay. And then they make canceling your subscription as difficult as possible. I had to just change my credit card.

Service
Value
Returns
Quality
Thumbnail of user porusp
AE
1 review
0 helpful votes
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December 25th, 2019

I used Freemake to convert my videocam videos (mts) to mp4 by subscribing to their weekly package. It's the best arrangement available based on my review of several conversion options out there. The user interface is simple to understand and efficient to use. The packages are value for money! I will use it again.

Thumbnail of user ryanc525
Philippines
1 review
2 helpful votes
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January 14th, 2020

Even though it can download videos, now it wants my account and have fun with it and i can`t even recover it back and i don`t know how to recover now my files my education was there and freemake videos must pay it back
Im gonna hired a hacker for this and take over there career

Tip for consumers:
for people who want free video downloading, don`t be $#*!ing lazy and buy a new touchscreen and download your $#*!ing porn video if you wanted to but not in the computer cause the $#*!ing scam psycho $#*! $#*!ing Freemake $#*! headed mother$#*!er cause I'm $#*!ing mad that I want my Facebook account back that I'm going to hire a hacker and take over the $#*!ing website

Products used:
after I was downloading an mp4 song and few hours I tried to log in to my account but it said that to confirm your identity because it needed your Facebook or Google account to access it and now they took over it and it might that they change the password and they might post inappropriate stuff and let people feel guilty on me and what if they`ll scam more people

Service
Value
Shipping
Returns
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Thumbnail of user olukayodea4
Nigeria
1 review
0 helpful votes
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December 27th, 2019

The video converter is easy to use, not ambiguous and it is very fast. I had a challenge and sent a mail too the free make video converter team and I was amazed at the way my issue was handled promptly and satisfactorily.

Thumbnail of user matthewm610
Pennsylvania
1 review
0 helpful votes
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December 10th, 2019

You gotta Love this Free make old Lifetime Video converter! Not only does it take a 3.9gb vid and shrink it to 250 MB's but the audio and video are in Hd quality! How did I ever find such a great company and software! They respond right away and offer many solutions to help you and they Rock! Buy all their software! It is all GREAT! Excellent software from an Excellent company! Matt Mattero Ministries and Video

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From the business

Freemake provides quality freeware - Free Video Converter, Free Video Downloader, Free Audio Converter. Download and convert any video or audio free and in two clicks!

Company Representative

Thumbnail of user emmac834
Emma C.

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