Free People

I love their clothes and was willing to pay their prices, but I will no longer purchase from them since they use Lasership. Lasership continuously "delivers" only to mysteriously NEVER arrive. I pay A LOT of money for these clothes and for them to use such a scam of a "delivery" service is a disservice to their customers. FreePeople should think of their consumers; Lost monies and products never received. This is damaging to your reputation and you have lost a good customer because I have had enough of paying for products I do not receive!

I never leave bad reviews but this is the worst customer service i've ever recieved.
Tried to cancel the order only an hr or 2 later because I did not realise that it was in US not AUD. You could say my mistake but it was very unclear on the website.
They stated that my order was not posted but could not be cancelled (both over phone and on chat) but could not give a reason why not. I told them I was going to return the dress anyway so whats the point of sending it to me. Both the chat and person over phone were rude and seemed to give no fks. Will not be ordering from here again ever.

This was my first time buying something from the free people website I have shopped in stores for many years now and it's my favorite place to buy my clothes... I was looking for cute pair of shoes so I placed an ordered for the minimal lace up heels on May 21st I relieverd a package on that Sunday but it ended up being the wrong shoes. I called the number and they told me they would do the 2 day shipping I would recieve the right shoes... it is now June 1st and I still haven't recieved the right shoes I'm very very unhappy with free people online service I will never being shopping online from them again that's for sure

I paid extra for expediated shipping to the UK (3-6 days) so it would arrive in time for my holiday. After 5 days it hasnt even shipped. Customer Services offers no explanation nor can even say when it will ship! And they wont even change it to free shipping (5-9 days)! Are you kidding me?! I thought by paying for fast delivery they would you know, deliver it faster. Well it cant be delivered if they dont even ship it! Wow and I am paying for this non existant service?! Scam. Scam. Scam. DO NOT BUY FROM THEIR WEBSITE!

This company is total scum bags. I spent hundreds with them and they are disgusting- charged my account for items that were out of stock and then refunded me less. They are thieves.

Their customer service is awful. Bought a $100 gift card online. Received email confirmation. They cancelled order without telling me. Spoke to them 3 times trying to resole issue. Got the run-around. Their customer service people are incompetent and liars! DON'T EVER BUY ANYTHING FROM THIS COMPANY!

The 1-800 c/s rep suggested I get store credit from a backordered item so she cancelled my original order, only to find out after an hour on the phone that they won't do that, so now I'm out the money and the pants. I wouldn't have cancelled the order if the rep hadn't told me I could just use merch credit and buy something else. Now I have no pants and I'm out the $83.

SCAMMERS! SCAMMERS! THE WORST STORE! My order FP******* in the amount of $88.50 dated November 23 2019 was canceled directly by the store but I was charged money. After 3 days I was told that the money will be refund in 5 days. After 7 days I was told that the money will be refund in 24-48 hours. Today 4 December 2019 I was told to wait another 3 business days. As a result, it has been 11 days, and the money is still not refund. And customer service only promises. I have no confidence that I'll get my money back.

I live in NZ and have ordered an item which still hasn't shown up. I have advised repeatedly that they will refund me but still nothing - this is paramount to theft! Can you give no stars

I had an order placed with free people (FP*******), was really excited about my patriotic sweater. They marked my order as delivered on August 26. I was home all day on that date, package was never deliver neither left at my door as they stated. After contacting them, was told that they will place the package as lost and conduct an investigation, they got back to me to let me know that they confirm the package was delivered by Laser ship therefore I will not get refunded. THAT'S A BIG LIE! SCAM SCAM SCAM. I never had any issue before with my packages. They literally stole my money! Customer service is TERRIBLE!

I am a well- heeled shopper and have never ever encountered such vile customer service.
I was mistakenly sent an incredibly large and cumbersome package of clothes rather than my small but necessary order.
FP finally, after a lot of accusatory emails, acknowledged their mistake but took two months to send the correct clothes.
Meanwhile I was working a 6 day week and had no time to post the massive box of wrong clothes back. I begged for them to organise pickup, they refused and then they swiftly accused me of theft of the wrong clothes, cancelled my account and started sending threatening notes demanding I pay for them.
I finally took time off work, followed all their instructions, posted the damn package back and six months later my account is still suspended and they are still demanding I pay for those f@$#*%g clothes and that they haven't received them.
They are treating me like a criminal.
It's clear now that the prerequisite for working in their customer service department is to be a narcissistic bully.
If you ever have the misfortune of dealing with the sadist TIA I send you hugs and kisses. That woman belongs in an s&m parlour.

Let me start by saying, I am more than willing to pay for quality. While Free People is very expensive and has items that appear very pretty, I can tell you now... it's dog crap.

You buy the clothes, take them home, and realize you could have gotten something better at Target for less than a quarter of the price. It's a shame, they should take better pride in their products. I'm shocked they have stayed in business this long.

I went online and ordered about 4 dresses and paid over a thousand dollars... they sent the items in what appeared to be trash bags, very disappointing. And when I opened them up, the products were balled up, wrinkled, and didn't look ANYTHING like what was advertised. The fabric is cheap and as for the presentation... they should be embarrassed. I returned all of the items but they told me they only received 4 of them, so I didn't even get the full refund. It was a total lie... they just wanted to keep some of the money.

Very very very bad. Would not recommend.

While I'm a huge fan of their apparel, I'm not at all crazy about their shipping service. I order from Europe and although they have a site in UK, all other European countries are served directly from USA (which also means extra taxes and customs). I ordered something on 15th August, and today, on 3rd September, the order has managed to get as far as New York. Whereas when I order from Revolve, which is also an American site, I receive my items in less than a week. Luckily, I haven't had any complaints so far and thus no need to deal with their customer service which, as I can see from the reviews, can be a nightmare.

Wow, I'm so surprised to read all the negative reviews on here! I have never had any issues with Free People that would warrant me giving them anything less than a five. I have returned plenty of items to them, and my refunds were issued on the same or next day that they received my returned item. Moreover, they recently sent me the wrong item, and I simply called them and they quickly arranged for the correct item to be sent over with 1 day express mail, and my return was accepted quickly too. I really love FP, I order a LOT of stuff online from various stores all the time, and they really have amazing customer service. I'm noticing the reviews on here tend to focus on items that were damaged, or mistakes made by customer service reps that are out of their control, and in all of the reviews I've seen here, the customers got their money back or were compensated in some way! Don't let the reviews scare you, if you ever encounter any issues with FP, do contact their customer service! Also I'm not a paid reviewer, you can read my other reviews. I really do respect Free People and appreciate their customer service!

Just like what another reviewer said, this website it ADDICTIVE. Incredible selection of clothes, jewelry, and shoes. My bank actually stopped my credit card for "irregular usage", but that's only because I ordered a LOT of clothes from Free People almost every 2 days!

Cool thing about this company: They have an iPhone app. Not sure if I like that or not... Easier access to awesome shopping vs. spending all that money.

Well, I'm a girl, and they have the BEST stuff online. The packaging they send the clothes in is very nice (pink paper macho), and this other strange thing I noticed on one item (not that I'm complaining)... It has an amazing scent. Kind of flowery and freshly cut grass. Also, about shipping, I love how this website ships internationally. Not many websites do that.

Shipping time: Not bad, but I think there's room for improvement. Then again, I have to keep in mind that they are shipping to me across continents, so it's okay.

Downside: I have large fingers (size 7.5 to 8) and I'm yet to find a ring on the website that I can actually wear. They have really pretty rings, so I do hope they consider providing a greater range of sizes on accessories.

As for the products, I like how they have new items every single time I check out the website. It's really fun to check it every day.

All in all, I guess you can say it's a legit company with great products. But as I warned in the first line, HIGHLY ADDICTIVE!

Enjoy shopping :)

Hello,
I live in marseille france i ordered the vegan leather jacket from free people, i recieved the item today with paying tax and charges to the post man for 105 euros,( i didnt mind cause i knew they were charges for items outside of EU)... Anyways, i opened the package it was the wrong coat! And i tried to look up the coat on the website but didn't find it as well!, now if i wanna return the item its gona cost me 100 euros, and if i wanna get another item 100 euros more, and to make things worse, the coat i received is only worth of wearing as a day PYJAMA today so wats the solution! Iam totally disappointed, especially living in france not US ( they should have made more care in international orders), impossible to return!

I ordered the JC Joe Lace Up Boots in June, and received 2 left boots. My replacement pair still has not shipped. This is the worst company to order from online. I have been told at least twice my boots would ship Monday. I guess my bad for not asking which Monday. Today I was told they will ship in 48 business hours, so I guess maybe next Monday they should ship. Hopefully I gut a left and a right this time since free people will only do a quality check AFTER they make a mistake. The girl today assured me this is normal. Really. You NORMALLY treat your paying customers this way. I've actually had time to win an auction on eBay and received that item along with a router from New Egg. Truly disgusted with this companies terrible service.

**UPDATE**Since I last posted this I have had nothing but the best from Free People. They offered a generous gift card for my inconvenience with my boot order. I have had a couple issues with the quality of items, and within a day they have contacted me to offer a refund, exchange, or discount to the original purchase. Their shipping times have been much better as well. Their free shipping never takes more than a week from when I place the order with them. I don't know if it was bad luck that one time, but they have been just great since,

I've been ordering clothes from this site for years. Recently, a dress arrived with a tear in it. It was actually hard to spot. They sent me a replacement before they even received the torn one.

EVERY single time I order from this website i ALWAYS get a notification 3 days later saying the item is not in stock and it's been cancelled! This has happened THREE times! Do you ever have ANYTHING in stock?! If not why is no one updating the website?!?!? ZERO stars.

I ordered a pair of boots in November that were supposed to arrive around Christmas. They didn't. They arrived in January.
When I opened the package I saw there was a hole in them! This was after I had already paid an extra 50% on top of the original price of the boots just to receive them in Italy (tax). So I call customer service where they say I'll get a pair back, so long as I return my broken pair. (This took a week of calling almost everyday to get the return in motion)
Shipping costs are all on me. So not only do I pay for a mistake THEY made, in order to send the boots back, I also had to pay AGAIN an extra 125 euros (50% again) tax to receive the boots back with no hole. UNACCEPTABLE.
I called to try to get them to pay, to which they offered (after lots of insisting) an amount that would barely even cover the costs to ship the return package out, let alone the taxes. FIRST AND LAST TIME I'M PURCHASING FROM THEM AGAIN.

His is a quest of not wanting to cooperate and not wanting to provide customer service. A typical case of bureaucracy
Why?
You send me the wrong article, which you can check in the administration
You ask me to return this article.
I got my money back for the item.
I admit it is not helpful to lose my proof of shipment.
In return I offer you a "" Standard "" shipping option.
So you transfer the shipping costs to me without tracking and pur from address to address.
I paid 19 euros for a totally wrong item BY YOU.
Standard costs are probably less.
Obviously, I had to pay a fee to send the item your way.
It would be nice if there was some kind of free carrier pigeon service, but it is also clear that the gnomes don't send parcels.

I am mega disappointed by the turn of events. Especially because an employee indicated that I could "" just "" return it and you "" Of course "" would pay the money for shipping.
If you do not pay me the costs incurred, I will take other steps and file a complaint on every complaints website.

Good advertising is fast. Bad advertising faster.

I wish I could say the products aren't worth it or poor quality but FREE PEOPLE won't even let me order! I was "influenced" and decided to purchase- within a few minutes- get an email my "account is restricted- order cancelled"
I thought maybe I put in wrong info or something - tried again- same thing! And again a month later! All my emails completely ignored so I still have no answer as to why. Now I'm in my 50's, high end shopper, with excellent credit- I order way too much without returning so I guess it's FREEPEOPLE's loss - lol
Only got a response when I tweeted them publicly- but no resolution- they said they would email me -
Not holding my breath-
Guess I'll have to buy gauzy oversized clothes somewhere else-

They take nice photos and that's where it ends. The quality of the shirt I purchased didn't look anything like the one that arrived. I paid $98 and got a cheap $10 shirt.