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FreepikReviews 82

2.5

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Freepik Reviews Summary

Freepik has a rating of 2.5 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freepik most frequently mention and customer service. Freepik ranks 174th among Search sites.

service
47
value
46
shipping
24
returns
27
quality
45

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NL
1 review
0 helpful votes
Follow mahdiyeh g.
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The best
March 28, 2021

The best site. You can find every thing you need. Freepik is very helpful for me and all of my friends

Date of experience: March 28, 2021
South Africa
1 review
0 helpful votes
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LOVE freepik!
March 28, 2021

Freepik is my go to site for vectors. Definitely the best site for free vector art in many different categories and styles.

Date of experience: March 28, 2021
Pakistan
1 review
0 helpful votes
Follow zulqarnain i.
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I thank to you for providing such a great platform for providing amazing work. Free files are also appreciate able. Please carry on such work.
Thanks again

Date of experience: March 28, 2021
Mexico
1 review
0 helpful votes
Follow Javier G.
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Excelente sitio!, excelentes artistas que comparten su magia de diseño y creatividad. Fabulosos!

Date of experience: March 28, 2021
India
1 review
0 helpful votes
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Freepik is very good for small agencies as well as freelancers. The pricing are highly competitive and images are also unique.

Date of experience: March 28, 2021
Texas
2 reviews
1 helpful vote
Follow JB C.
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I see these reviews with the negative comments - I've had zero issues and have been using Freepik for about 2 yrs now. A great variety of imagery and as long as you have adobe illustrator you'll be in good shape. Big fan of Freepik. It's a great source of inspiration and ideas. A great resource for designers!

Date of experience: March 27, 2021
Brazil
1 review
0 helpful votes
Follow George S.
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Acho que todos os designs conhecem o Freepik, e eu sempre gostei muito do serviço e optei por uma assinatura anual, que no inicio me pareceu ser útil. Porém com o tempo o site que oferece milhões de de opções não é bem assim.
O preço não se compara com banco de imagens famosos (shutterstock, imagebank... etc.) porém isso não significa que deve então entregar um serviço mediano.
As pesquisas são horríveis, principalmente em português BR. Oferecem milhões de resultados desconectados do tema e da proposta - e gasto muito tempo procurando. Outro ponto é que existem uma infinidade de imagens sem qualidade profissional, mesmo na opção premium - o que polui o resultado.
Além de separar os ícones em uma outra assinatura... que não entendo porque, pois são vetores simples que poderiam estar no premium tranquilamente - e em alguns casos até estão - o mostra que parece mais ser uma tentativa comercial de fazer vc pagar mais.
Infelizmente não tenho mais a intenção de renovar a assinatura.

Date of experience: March 27, 2021
Saudi Arabia
1 review
0 helpful votes
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Wonderful service
March 28, 2021

One of the most useful websites, it helped me in a lot of projects and even in my daily designing tasks, whether posts or videos, all I can offer them are these phrases "Thank you"

Date of experience: March 27, 2021
Turkiye
1 review
0 helpful votes
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GOOD GRAPHICS
March 28, 2021

I like your website. I can find good graphics and trendy style. The best thing: they are free :) Thany you wery much to share free. Best regards...

Date of experience: March 27, 2021
Spain
1 review
0 helpful votes
Follow Javier G.
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It's a really good platform for new designers to learn about the trend that going on in the graphic designing world, and it's a great place for graphic resources

Date of experience: March 27, 2021
Georgia
1 review
7 helpful votes
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Fraud Site
December 26, 2020

Do not pay a dime to FreePik, I was scammed within 2 days of buying a premium account! I needed photos for a presentation and after 5 downloads I was restricted from downloading anymore! I contacted a rep, got a rude representative named Marian Tonella who kept giving useless non technical device to fix the technical problem, she even told me to wait a few days! They refused to answer anymore messages or give me my money back. This is a fraudulent site do not use it

Date of experience: December 26, 2020
New Mexico
1 review
4 helpful votes
Follow Jonathan E.
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Freepik has a great selection of vectors, photos, and PSD files. That's why I've been a premium member for years.

Just before Thanksgiving I started getting 3-5 image captchas on EVERY SINGLE DOWNLOAD. I grab dozens of images per day sometimes so this has become excessive and frustrating.

Customer service told me it was a bug and should be fixed so I renewed my account with the Black Friday sale. Turns out the problem is not fixed. I downloaded 20 images yesterday and played "find the traffic light"at least 75 times

This is ridiculous! You DO NOT need to verify I'm human that many times in the space of an hour. Fix your website please.

Date of experience: December 5, 2020
California
1 review
2 helpful votes
Follow Tingting x.
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Before you purchase the membership, please check closely of their terms of usage. For instance, the images cannot be used as main element of your design. If you use multiple image from their site in your design, it is also counted as main element. I purchased the premium membership even after the negative reviews here. I noticed their more detailed terms of use later of the day and I contacted their customer service. They were kind to issue a refund without much trouble for me. I would say that they have a ton of functional and nice designs, but you do need to navigate through their terms of use to make good use the resources while following the rules. It is a great website for the wonderful images and they are kind to provide them for free if you make attributions.
Tingting

Date of experience: August 4, 2020
New Jersey
1 review
6 helpful votes
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Freepik used to be great. I'm sure for the first while its great to everyone. At some point that gives way to banned with dubious reasoning, while incompetent support does nothing but try to placate your concerns with false promises, as your credit card is being charged over and over while you have no access to the site due to them unilaterally preventing you from doing so. I was told that if I did x and y, my account would be restored. I agreed, only for them to go silent for nearly a week. It is ransom, as you cannot disable the subscription while you are blocked.

They aren't just money hungry... they're immoral, possibly homophobic, most likely infringing on copyrights, and they make the rules up as they go along, without actually telling anyone. This is what lets them block people from accessing the site while charging them still for as long as they can. They do not honor the agreement they make when they take your cash.

'Antonio' will tell you they have a security dept, and a tech dept. I've never actually spoken to anyone other than Antonio. I'm pretty sure its just one criminal, reselling other peoples work and trying to maximize profits at the expense of every person who they can con into trusting them. They are crooks, plain and simple. If you're thinking about going premium, DON'T. If you're an artist who works there, quit and go to Envato. Don't let them exploit you the way they've exploited so many others.

Date of experience: May 29, 2020
New York
1 review
5 helpful votes
Follow Oksana I.
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I have subscribed for monthly premium because they did not have a one month limited option. I did use a few of their icons for my presentation. I have followed instructions to go to settings and unsubscribe from monthly premium. No email notification was send. Sniffing problems from no notification, and no customer support phone number, I have saved the web response about cancellation of the subscription. And in the busy life forgot about it until 6 month later I have received a notification from freepik that they can't charge my card, (It was cancelled for other reasons). I have contacted their customer support and provided the documented cancelation. Unfortunately, just the screenshot survived after 6 month. Attaching. They responded that they can refund for one month only and that this is my problem. I kind of agree, I should have been paying closer attention to early warning signs. Business is focused on cheating and their icons are not actually good, combining with the price it came to $5/icon. LOL.

Date of experience: March 11, 2020
Italy
2 reviews
0 helpful votes
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After years as a free profile, I decided to become Premium, to take advantage of all the graphics that the site offers. Graphics in good taste and quality. I highly recommend it to you.

Date of experience: September 19, 2019
Canada
1 review
5 helpful votes
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I had a freepik subscription and they changed it to a flaticon subscription without my approval. Stop being thieves.

Date of experience: June 13, 2019
Texas
1 review
6 helpful votes
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I used to find decent icons quick, but after merging with "flaticon" even the mediocre icons redirect to flat icon, the good ones take me to adobe or ShutterStock.

Apparently, flaticon is a spinoff freepik used after they had a following to double their revenue. If you find a decent icon, flat icon whats another $8 a month.

Buyer beware, they are there to nickel and dime you and in the end you're better off at Adobe or ShutterStock.

Date of experience: June 8, 2019
California
26 reviews
135 helpful votes
Follow L T.
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Even though I've limited my search to FREE almost half of the results in the FREE section redirect me to PAID content. For the most part it redirects me to shutterstock.com in the section of the results that claim to be free. This is beyond irritating to find something that is perfect only to be redirected to a paid site.

Date of experience: February 26, 2019
Canada
4 reviews
7 helpful votes
Follow Kyera L.
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I was looking for images for a website. The images were expensive from the other sites. This site is perfect for downloading images and adjusting them using Adobe illustrator. It is a little steep if you aren't using it for commercial purposes. It limits you to 100 images per day. It is great for image resolution on the free images as well. The only reason it isn't rated 5 stars is that you get charged whether you download or not. I see their images everywhere. Some great illustrators.

Date of experience: November 1, 2018