• FreeUp

FreeUp

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Overview

FreeUp has a rating of 4.9 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreeUp most frequently mention customer service, freelancer marketplace, and long term. FreeUp ranks 11th among Freelancing sites.

  • Service
    12
  • Value
    12
  • Returns
    3
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
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How would you rate FreeUp?
Top Positive Review

“Outsource to grow”

Manny C.
7/10/19

At Helium 10, our biggest bottlenecks have been our workforce -- growing faster than we can find qualified people to fill positions. Finding the right people is tough. Freeeup made it easy for us to hire an EA when we really needed it. Nathan and his team vet the workers to ensure we're getting top talent to help scale our business. And they are ultra responsive at FreeeUp. Highly recommended. -Manny Coats, CEO Helium 10

Top Critical Review

“Hasn't worked for me”

Mark O.
12/3/20

I've been a working, professional, freelance copywriter for over 20 years and have an extensive portfolio. I'm sorry to report that in the three months I've been registered with FreeUp, I have not received what I would regard as a single legitimate client referral. The 'clients' have all been either flakes or no-shows. ALL. OF. THEM. I'm beginning to wonder if this is a fake-it-til-you-make-it startup. Maybe another Theranos.

Reviews (104)

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freelancer marketplace (26)
Thumbnail of user mannyc13
1 review
0 helpful votes
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July 10th, 2019

At Helium 10, our biggest bottlenecks have been our workforce -- growing faster than we can find qualified people to fill positions.

Finding the right people is tough. Freeeup made it easy for us to hire an EA when we really needed it. Nathan and his team vet the workers to ensure we're getting top talent to help scale our business. And they are ultra responsive at FreeeUp. Highly recommended.

-Manny Coats, CEO Helium 10

Thumbnail of user brennenb
1 review
1 helpful vote
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April 2nd, 2019

As a digital agency, we have a long list of specialized positions that need to be filled to successfully deliver on client expectations.

Having a way to find dedicated experts that are available on a contract basis for work between 5 and 20 hours per week through FreeeUp has been a huge contributor to our recent growth.

Products used:
Hourly Freelancer Services

Service
Value
Quality
Thumbnail of user shailyh
1 review
1 helpful vote
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March 2nd, 2019

First off, I nearly died when I got a call from Nathan who owns the company to thank me for signing up. That is not something I experience from any company. I wanted to hire a writer and they sent me 3 well vetted writers in a beautiful email intro. I picked one and she did a nice job. It was a great way to try out the service. I have since sent out this group to my friends. Big fan!

Thumbnail of user crystalb183
1 review
1 helpful vote
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August 27th, 2019

I have been a freelancer since 1999 and in 2016 I was contacted by Nate and his team to see if I would be interested in Freeeup. The best decision I have ever made! I don't worry about clients, or getting paid or even marketing myself. Which allows me to have more balanced happier life! Thanks Freeeup!

Thumbnail of user angeloc51
1 review
0 helpful votes
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July 5th, 2019

Sure, you've heard about different online job sites and you wondered which is the best of them all. This 2019, FreeeUp emerges as a superb and promising freelancer marketplace. Their 24/7 support, flexible platform, expert freelancers and hands-on CEO will make it the next biggest thing... or is it already? So excited to see them on top! Kudos.

Thumbnail of user anajennelid
1 review
0 helpful votes
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July 18th, 2019

I applied as one of the company's freelancers because I am so tired of using other platforms and ending up feeling disappointed and frustrated. I was surprised by how fast they actually process an application. In less than a week (I think it only took me 4 days?), from applying to being accepted, I already landed my first client.
I intend to stay here at Freeeup because they only choose the top 1% of applicants to ensure quality outputs, and being one of them is such great honor.
I wish I applied earlier. For months I would patiently wait for my job applications to be processed. Some platforms would take a month before delivering the results. Here I can see how they value time, and everyone is so productive. I also like the support that they give to freelancers and the guarantee that they provide for clients. These are simply priceless!

Thumbnail of user keithg121
1 review
0 helpful votes
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August 21st, 2018

One of my hires had a personal issue a couple months into our relationship. The Freeeup team was quick to help find a comparable replacement. Nathan makes himself available and is easy to contact. I'd definitely recommend.

Thumbnail of user jahredm
1 review
0 helpful votes
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February 9th, 2019

Three best marketplace for freelancers, you get the variety and quality you need for your team. I'm able to get a year's worth of work done in a couple months my task list shrinks drastically every week. I love it such a great service!

Thumbnail of user rivkae
1 review
0 helpful votes
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March 12th, 2019

Freeeup has been an amazing marketplace for us to help grow our business! We have extremely qualified individuals who work on our team every day. Management is amazing- could not ask for anything better!

Service
Value
Thumbnail of user bradv32
1 review
0 helpful votes
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June 3rd, 2019

After Nathan came on my podcast I decided to try out FreeeUp as I was in need of some strategic advice with regards to my FB ads and customer funnels. I received 5 freelancers ready to help within hours. I ended up using a guy who has dramatically improved my business.
FreeeUp was also very personable and attentive to my exact needs. Would definitely use them again!

Thumbnail of user duyn6
1 review
0 helpful votes
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August 26th, 2018

FreeeUp takes the uncertainty of screening people away and lets you focus on the thing that matters the most: working with VAs.

The whole process is transparent, there are no hidden fees. The team at FreeeUp is very responsive and Nathan is super hands-on with all of his clients' queries which I really appreciate.

I literally only had to spend less than an hour on the phone with his recommendations before making a decision. I would highly recommend FreeeUp to anyone out there looking for VAs. Kudos to Nate's team!

Thumbnail of user austind54
1 review
0 helpful votes
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June 10th, 2019

I've spent hours of my time on top of thousands of dollars on hiring from a variety of sites like Upwork and Fiverr. NONE OF THEM compare to FreeeUp... not even close!

FreeeUp is a marketplace for freelancers that actually values both parties. Their VAs are highly qualified, phenomenal at communication, and (honestly) more organized than I am!

I'll never look anywhere else when hiring again. Thanks to Nathan and the FreeeUp team for providing such a killer platform

Thumbnail of user stever342
1 review
1 helpful vote
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August 14th, 2018

Nathan and the Freeeup team truly care about your projects success. They are attentive and make sure the hiring/payment process is painless.

Great pool of talent, always easy to find a great freelancer.

Thumbnail of user jeremyh154
1 review
0 helpful votes
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January 10th, 2019

I learned of FreeeUp by chance and I'm glad I did. It came at a time when I needed to temporarily fill the shoes of a long term employee that left my company. I brought on a VA for one of my businesses and they have been great and a tiny fraction of what an employee would cost. If you are a business owner considering hiring a freelancer or VA through FreeeUp I highly recommend you do. It will leverage your time and give you insurance if you have traditional employees. Nathan and his assistants are immediate in their response whenever I have a request or a question. 5 Stars service all around.

Thumbnail of user davidw1068
1 review
0 helpful votes
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August 10th, 2018

Nathan and his team are a god sent.

If you have any online retail business these guys are the best Freelancing Team to Hire.

I use them for

Customer service

Graphic Design

Online Advertising and Marketing

So far I have been happy with 95% of the freelancers they have. The other 5% not really what happened.

If you looking to make your business grow and make your life easier. Look No place else.

David

Thumbnail of user jamesf480
1 review
0 helpful votes
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August 1st, 2018

It's been three years since I signed on with Freeeup as a freelance eBay expert. I have been supplied with a steady stream of work that continues to this day. Freeeup has built a solid reputation in the marketplace. Most new clients come in confident they will be introduced to a quality freelancer capable of meeting their needs. For a freelance worker, this client mindset is a huge plus.

Thumbnail of user markv190
1 review
0 helpful votes
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April 14th, 2019

This is the best freelancing platform that I've used so far in my 10+ years of working as freelance web developer / programmer. It's not only a client-friendly platform but also a platform that cares for its freelancers. Here you'll find the best talents in web development and e-commerce.

Thumbnail of user brianab20
1 review
1 helpful vote
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August 16th, 2018

Nathan and his team are top notch and they attract amazing clients and opportunities. He works hard to build a solid team of people who deliver great work. My experiences with working on the Freeeup site have been great! Gaining new clients has been easy through his simple, structured processes. The team is always responsive no matter the day and time and create a positive working environment.

Thumbnail of user chrisc853
1 review
1 helpful vote
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January 28th, 2019

I have been working with Freeeup.com for around 4 years. They have helped me so much to gain and keep long term clients. Freeeup's customer service is amazing and they always respond back to me right away whenever I have questions or need assistance. The types of clients I find for Freelance work on Freeeup's marketplace are top notch!

Service
Value
Quality
Thumbnail of user kristofm2
1 review
0 helpful votes
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March 13th, 2019

About 6 months ago, I ditched Fiverr and Upwork. I hire all of my freelancers through FreeeUp now and I haven't looked back ever since. The hiring is fast, efficient and the customer service is outstanding! More importantly however, they have amazing professional freelancers on their platform.

Thumbnail of user alokk7
1 review
0 helpful votes
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November 20th, 2019

I consider this to be one of the best marketplace website to work on due to high level of freelancers and genuine clients. Each freelancer is getting enough opportunity to get connected to the clients based on their skills. This has been almost a year for me now since I joined and I was always busy working with clients. Their support team is very kind and helpful which I highly appreciate. Thank you!

Thumbnail of user mohamedm84
1 review
1 helpful vote
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October 25th, 2019

I was doing some headhunting on Upwork when I came across Freeeup and decided to join. I was surprised at how easy it was to find a quality programmer since they do the headhunting for you and just send you people who are ready to go and meet your criteria.

Their freelancer marketplace is what I would recommend to people other than Upwork or anywhere else.

Thumbnail of user andrewm560
1 review
1 helpful vote
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March 29th, 2019

Maybe it's me, but I HATE siphoning through hundreds of freelancer resumes.
FreeeUp has mastered sending us the best candidates so I don't have to.

And the caliber of freelancers is amazing, so far 0% turnover (fingers crossed).

Thumbnail of user katrinab81
1 review
0 helpful votes
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November 1st, 2019

Freeeup takes care of their freelancers. They have an internal support team that you can turn to 24/7. They keep things simple and easy from job application, to negotiation of rates, to tracking your clients/pay, to getting paid. They have nice clients and plenty of long term projects as well.
If you're a freelancer, you've got to have Freeeup!

Thumbnail of user marko511
1 review
2 helpful votes
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December 3rd, 2020

I've been a working, professional, freelance copywriter for over 20 years and have an extensive portfolio. I'm sorry to report that in the three months I've been registered with FreeUp, I have not received what I would regard as a single legitimate client referral. The 'clients' have all been either flakes or no-shows. ALL. OF. THEM. I'm beginning to wonder if this is a fake-it-til-you-make-it startup. Maybe another Theranos.

Thumbnail of user nathanh155
Matt H. – FreeUp Rep

Hey Mark,

I wanted to reach out personally to thank you for taking the time to share this feedback. Even “tough” feedback is necessary to address where we can improve.

I’m happy to say we are already actively making improvements to address the concerns you’ve listed. Communication between clients and freelancers is so important. While we can’t guarantee that every client will be as responsive as our incredible freelance team, we are currently making updates that make communication easier and more streamlined on our platform.

I am sorry that you had this experience and, if you’re open, would be interested in the details of the job requests that were an issue for you. If you’d like, please email me at Matt@freeup.net.

Again, thank you for sharing your feedback. Even when critical, it helps us make our system better for everyone.

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Thumbnail of user nathanh155
Matt H.
VP of Strategy

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