FreshwaterSystems

Friendly service. Took a while to get my parts, but that is likely a delay due to having to go through Canada Customs. My order arrived complete and was exactly what I was expecting. I would buy here again.

I needed help in ordering new filters for my RO system & Zak was the best! He knew the products well, answered my questions & 2 days later the order was on my front porch; all the way from SC to MI. I'm recommending this company, for sure!

The transaction went smoothly and the delivery was on time and packed great! There was not a chance of anything getting broken and I am very pleased with my items. Kudos to Freshwater Systems and their attention to detail!

The installation pictures could have been more exp[licit. My very experienced plumber had a hard time understanding the directions. But the pump is more than I expected, pressure way up from 30 # and very quiet.

Was very pleased at first, my order shipped within 24 hours of placing it. Opened it and it was the wrong product. The lids were right but got jugs not jars. So after the hassle of contacting their customer service, thought things were straightened out... only to get my replacement and they sent me 1 instead of the 4 I had ordered. They did, however, charge me AGAIN for the 4 I had ordered... So I have now paid for 8 jars and have only received 1

Package arrived in good order, all parts and manuals present and accounted for.
I have placed the system in the kitchen, but have not used it yet. Will be glad to do this again when I have some experience with the unit.

We had some trouble installing the in-line filter because it was different from the one we were replacing. There were NO instructions included in the box and the owner's manual and website did not provide enough information for us to adapt the substitute filter part. However, I called for help and the person I spoke to was very helpful and very clear about how to install the new part and we were able to proceed without further problems.

This is the second time I ordered a water pump from Freshwater Systems, and the second time they inadequately packed the pump. The shipping gorillas must have dropped the box containing the pump both times, and the support bracket on the bottom bent causing one of the rubber feet to pop off. It is not possible to return the support bracket to its original, unbent shape, so the pump sits unbalanced.

The pump, both times, was barely packed with any padding. I would rather pay for "shipping and handling" if free shipping means that items from this shop will be inadequately packed.

In the meantime, I may consider getting similar items from another site.

We have a Shaklee's Best Water Countertop Unit and the spigot on it wore out. I was so surprised after looking all over... to find one easily on the Freshwater Systems web site. It was sent out promptly. Very happy.

I received the wrong o ring with the filter after having the order on back order for 3 weeks. After very polite 2 emails to your dept. I didn't receive a response or a remedy. I will never purchase from your company again and will rate negatively anywhere I can.

They always deliver parts which are ordered on time, and the parts are of the quality which is specified. However the recommendations given on designing new systems are not always timely and sometimes parts with too low of a pressure rating were suggested (resulting in failures down the road), as well as having problems referencing past orders when they changed over all of their old part numbers.

I called for the product, payed instantly. When it didnt arrive, I checked the tracking, it was sent to wrong address. That was 2 weeks. I called, there was no hurry up or Im sorry. In fact, they sent me a "no charge" for sending it... again. Oh ya, It arrived 2 weeks later. So you held my money, while I waited through inefficiency. An Im sorry would have been nice..

A pleasure doing business with you. We had a problem with an invoice from over a year ago that was before I became manager. Very pleasant attitude from customer service rep. I don't remember her name, but she deserves a RAISE!
Thank you,
Tom Hollinshead
General Manager
Hartwell Golf Club

I ordered two filters three weeks ago. They came in cracked, so i took the pictures and requested two more sent. So I waited another week for the replacement, only for those to come in cracked too! They where not wrapped at all bubble wrap was placed only on the top of the filters. So I am now waiting again for my replacement filters from the first replacement filters.

Ordered a filter and got an e-mail explaining it was on back order and would ship by a certain date. That date came and went and hadn't received notification of shipping. Emailed to have it cancelled as I was just going to pick it up in store however that one e-mail they seemed to not receive to respond to unlike the others we had corresponded with back and forth previously... I will just purchase in store or through another site in the future.

My only issue with the transaction is they didn't tell me the part was out of stock and on re-order until a day or two after I bought it. That said, it did arrive much sooner than they said it would. After informing me of the delay

I ordered an RO filtration system from this company. I found it was not compatible with our water system, and the box was never opened. I contacted customer service to return the item, and they slapped me with a large restocking fee and a reimbursement for their "free" shipping. In addition, I have to pay another $35 to ship the item back to this company. This is a total cost of $70 to me for an item I never opened--almost half the cost of the RO system. The customer service representative was rude and inflexible about the exorbitant return fee. I would avoid this company.

These filters did not include two parts that I needed so I had to purchase others at the hardware store. I was upset to find out I had to pay for shipping to return and a restocking fee. The $28 filter has now cost me a fortune!

We purchased a portable water pump for five gallon jugs for filling our ice tray and for providing water to our new refrigerator. The pump was not functioning properly. When I discussed this with the Freshwatersystems contact, they were understanding and resolved the issue to my satisfaction.

After cancelling an order from another vendor for not communicating delay in shipping, Freshwater Systems had item in transit 5 hours after order was placed. Not the best prices I have found but best response.

Ordered on line, item delivered as promised. Satin Nickel RO faucet matches our kitchen faucet and stainless steel sink. Plumber installed this faucet with our drinking water system, and they work well, and look good.

Good, but there was no reason to remove the quartz tube, which resulted in its breaking as well as breaking the light bulb. Instructions explanations of the product in owners manual could have been better

The product was the exactly same model as on other sites, but less expensive, fair delivery charge, arrived 1 day earlier than expected. I go through a pump about every 18 to 24 months (pump runs about 12-14 hours/day 7 days a week@ 40 psi cutoff) and was tired of paying 2.5x the price on the Premier Watts website. So when the pump dies, I'll be back to get the less expensive pump.

Side Note: The only thing was the cushioning inside the packaging was a 6 out of 10, the pump (heavy item) was allowed to move too much and broke through the outer packaging, if it was handled any rougher the pump may have broken through the box.