FreshwaterSystems

I ordered three filter for my refrigerator from you and got them quickly! But more than that I shopped around extensively and found you to also had the best price on the web! So thank you for both a good price and great service!

I needed a particular size of rubber / silicon tubing to use as grip material for violin and cello bows. After substantial online research, I determined that FreshwaterSystems was the best source for me: they stocked the particular size tubing I needed, sold it in reasonably small lengths, and with reasonable shipping charges. The tubing arrived as expected, and was precisely what I needed for my bows.

This was the first time we have ordered from Freshwater's systems. I was not 100% sure of the product we were ordering and your sales person named Timala walked me thru the process, and then followed up on the order to be sure we got what we needed. It was obvious to me that good customer service was important to her and I can't emphasize enough how much I appreciated her help in completing the order. We will definitely be ordering thru Freshwater's Systems again. Sandy

The unit arrived promptly. I installed it and have been checking it every few days to see if it has enough capacity. So far everything seems fine, but I left room to install a parallel unit if required.

We had ordered two different valves for our water filter. Told them we were leaving May 1/16. It took almost two weeks and they sent four of the same valve. Had to phone numerous times to get an answer. We are leaving tomorrow and the other two valves have not arrived. So no water filter system will be working. Since the product is so small I'm sure they could of overnighted it.

Order placed and paid thru Pay Pal and we received the wrong item. I made several calls to get a return label. It finally arrived and returned to Freshwater Systems today, October 20. The original order was placed around October l. We still have not received the correct item. We have been out of the filter for a week. What went wrong?

Our well had an extraordinarily horrific sulfur powder that was so bad it made one sick at your stomach. After using Well Safe the problem was eliminated. It was just a matter of following the well illustrated instructions in the packaging.

Had a power supply for the UV go bad. Emailed the business I originally purchased it from and heard crickets. Freshwater gave me a prompt response and told me what the replacement was for the outdated part. Great communication. Fast shipping.

We order our product in on Net 30 Po's. From what I gathered on your website, we would be able to do that, but the person that took my order said it couldn't even be considered. We will try to figure something else out. Thank you...

We lived in Vacaville and were grateful for finding FreshwaterSystems. We drink more water now and my blind husband can fill his water bottles by himself.
We live in Sacramento now and the filter has slowed the pressure but I am sure it will be restored when filter is changed out. Still good tasting water.

Freshwater Systems had the best price for my water filters and I received them very timely and in great condition. I appreciate them carrying the more expensive filter as it filters out more contaminants. A lot of people are just going with the cheaper filters but you get what you pay for so I'm happy to always find the GE filters at Freshwater Systems for a reasonable price.

I ordered a flow restrictor for a water line that feeds a wall mounted faucet used for filling water pitchers. Freshwater Systems had a good selection and responded to my order very quickly. The expected delivery date was just a few days after I placed the order and the item arrived right on schedule. I was kept informed of all crucial steps in the process.

Ordered some pex tubing and fittings, and ordered with the purpose of having it by a specific day. FedEx screws things up first, and gets it delayed a day, but still within my needed timeframe. Package arrives, but the tubing is not there. Freshwater would not overnight it to me at their expense (I would have to pay), to fix their mistake. So now, my project is delayed significantly due to the next time I will be able to work on it. In my business, we would not have hesitated to overnight it, to fix our mistake..

I had been looking for a showerhead that would look stylish and provide a strong water flow for our guests to enjoy. When I found FreshwaterSystems, they had many choices to fit my needs. The showerhead has performed exactly as was stated on the website. I am very happy with the purchase.

When I ordered everything that I needed it came all but one item. I called and they shipped it out right away. A week later its finally here. Im more disappointed in the peeps who put the order together and didnt add my item that was on the list...

I placed an order easily on the web site for an "Instant Hot" unit. The price was reasonable and the delivery was free. I was informed I would receive the item within 5 to 7 days but it actually came in two days (it was either Fed Ex or UPS - can't remember). The whole experience couldn't have been any easier.

Horrible Company - Worst Customer Service experience in years. Ordering over the weekend when no live people were available the website had limitations on entering a hybrid address - both physical address and PO Box combined. The result was a return shipment that Traci the supervisor told me was all my fault. Unwilling to spend the $5 to ship it back to me and losing over a $200 sale. Told my wife on a follow up call that "... we are not Amazon, go buy it from them..." GOOD ADVICE

I've been buying from Freshwater Systems for more than a year. I have bought RO water systems and filter replacements for me and family members. The products are of good quality and the prices are better than other places. Excellent service. Very happy buying from them

I was in search of a filter to install post water heater. I did most of my research online but had to give them a quick call to determine the screen size I should use. They were professional, courteous and prompt. I would use them again.

Ordered a water filter for my RV and received the wrong filter. After contacting Fresh water I was told to send a photo of the incorrect filter and I would be sent a return label via email. I did as instructed on the day I received the incorrect part and four days yes 4 days later I received the return email. I spoke with several people trying to speed up the process and was told the returns department was out, on the phone or sick. If Freshwater had been efficient I could have received the correct filter before leaving on a 3 week trip. POOR service

I noticed when the fridge filter I ordered arrived that they looked small, so I never opened and initiated a return. Kat was very helpful in starting a return and offering to help me get the right filters. Thanks to her knowledge we both learned I recieved the wrong filters and it was quickly fixed. I recieved a return shipping label ASAP and the correct filters should be on there way. Very satisfied even with issues. Great Customer Service!

Actually I haven't used it, I had a plumber tell me it my low flush toilets that don't work very well and aren't efficient because you have to flush 2-3 times, which doesn't save money. I replaced my bathroom sink drain and all is running well. I have not tried the product on my shower drain, which I will this weekend. Thanks.

I was in need of o rings for my Culligan reverse osmosis drinking system. I was able to find them on your site. It was pretty easy to identify that I was ordering the correct item. Your order process was simple, communication with me regarding the order was good, and I received in a reasonable amount of time. I was a satisfied customer.