FreshwaterSystems

Also, when you haven't even shipped the order, it's really jumping the gun to start pestering your customers for a review, at least if you are looking for the review to be positive. Your supply chain and order fulfillment processes need work, and going forward, hold off on asking your customers to review their shopping experience until AFTER they've actually received their order.

I needed to return an item that was the wrong filter for my refrigerator and Ryan was very helpful and quick. He ordered me the correct filter and sent me a return shipping label that same day. Strongly recommend this company.

I wanted something, I found it easily on the web page, It was reasonably priced, I ordered it, and it showed up on time. Hell, the product even worked, unlike the equivalent product that I had spent an hour finding at the Home Depot. No defects. It was packaged well too.
There is no better win than this!

Customer service was always very attentive. The challenges were more with the product and follow up. It was back ordered. When I called into have the order released, it did not get followed through with and did not get processed. I eventually had to call back in and go through Customer service to get the order re-released and processed. A few extra calls to Cust Service that could have been avoided.

There were a few questions I had that were going to be emailed back to me with a response that never happened. I guess someone forgot. Overall they are good.

I ordered three hard-to-find JACO plastic compression fittings from FreshwaterSystems for use on my swimming pool chlorine generator system. Because one of these items had to be backordered, and, in addition, one was inadvertently omitted from Freshwater's initial shipment to me, I exchanged email communications with their customer support. I found FreshwaterSystems to be extremely responsive to my needs and prompt with communications. I was completely satisfied by their service and will not hesitate to do business with them again.

I ordered a sedimate trap system with filter. The filter was not in the package when received. Called back they said they will ship it out I asked for overnight shipping at their cost due to their mistake said that was against their policy and would ship out via usps ground. Hmmm

Freshwater Systems has a wide range of water filters that will fit my water system. Prices are the best on the market. I have used Freshwater Systems for years and plan on using them for years to come.

Ordered the wrong item (my mistake) but it was delivered promptly. Ordered the right item but didn't find out it wasn't in stock until a few days later (had I known I would have looked elsewhere). Was notified the item was on back order (twice) and finally received it on the revised schedule. The instructions provided for the return item were ridiculously complicated, but the return was processed promptly with no re-stocking fee. Seems like everyone at Freshwater Systems tries to do the right thing, but their systems need improvement (online access to inventory data - are items in stock, accurate back order times) and the return process and instructions need streamlining.

I was looking for a long piece of 5/16 tubing and found FreshwaterSystems via a web search. The price was good and so I ordered. My package came quickly (even with Christmas approaching) and was just what I needed. Overall a good experience.

When I received the product, they sent something I didn't order and did not send the actual pump. We spoke to someone on 4/30/16 and someone was suppose to get back to us. We did not get a call back. They did say they would send it out but they were going to confirm that on the following Monday.
Can you please confirm it went out. My phone number is *******465. Address is 9504 Petite Lane, Lakeside, CA *******-4316.

Very bad service and worse customer service.
My contract finish and they supposed to refund my deposit every month is required to ordered 5btl most of the month I keep buying 10bottle more than what they required. Been 4 years with this company. When come to refund deposits then all the reasons they said. Just not to give ur deposit, ( outstanding payment for year 2017 which I had pay all coz if u have Credit to clear they stop sending me to my previous ordered and send letter for outstanding amount)

Shipped fast. Received in excellent condition. Replaced the quartz sleeve and the lamp and as soon as I primed it and powered it up the A3 error msg's were gone and the indicator went all the way to 99% and has been there ever since

Called Freshwater Systems with a question about a part number change and the call was promptly answered and the support person was extremely friendly and helpful. I completed my order on line and the product was shipped the same day. Great company to work with.

I paid extra for 3 day shipping because I needed a part by a certain day. When reviewing details of my shipment they decided to ship ground. What's the point in paying extra for a faster ship day, when they don't honor it! Complete joke...

This is my second purchase for Swift Green Filters for my refrigerator from your company website and I have been greatly satisfied with the purchase/fast shipping from both experiences. I was able to find information on your website in the past to choose the Swift Green Filters brand at a cheaper price and greatly appreciate it. Thank you!

I have been a loyal customer for years. I got a mineralization filter for my RO system and I noticed a CA Prop65 sticker on it with a reproductive health and cancer warning. When I asked if the warning was due to the materials in the housing or was it the filter? I got the runaround and they said it only applied to CA. So the materials don't harm non-Californians? How stupid. They said they didn't know and told me to call manufacturer. They were no help either and told me to call Fresh Water as the don't apply the stickers. So I guess I have to just suck up that my water supply may in fact cause health issues when in fact I bought an expensive RO system to accomplish safe and healthy water? These folks were golden until I got this right wing dismissive bull and apathy when I am concerned about my health. Not good folks.

They sent the wrong tubing (not a little wrong-way wrong). They required photos of the wrong tubing's embossed label that were not possible to take. Then they required that they receive back the wrong material before shipping the correct material. Then it sat on their desk for 2 weeks before I called and asked why I had not gotten the correct tubing yet. I will not order from this company again.

I placed my annual order for a filter. I was informed (with apology) that the item was back-ordered. A few days later I was told that the item was no longer available, but that an equivalent was... again with an apology. I ordered the equivalent filter, which was delivered promptly. My five stars are based on customer service (polite, prompt, accurate). I will continue ordering from FreshwaterSystems.

We bought a home and it had an osmosis water system in it. We wanted to replace the filters and just went to Lowes. There's didn't fit. It took me and the internet to finally locate a company who serviced my system. They were efficient in getting my filters for me. Thank you

What a fantastic find! We are a commercial facility that filters the water to our ice and water dispensers. The crisp, clean filtered water is enjoyed by our guests and staff alike. For competitive prices and great service, this is the place to order your filters from!

The order was expanded to include filters and some additional items and the elbows I needed right away. Instead of using the free shipping offer, I paid the additional amount to have the order shipped quicker. It did arrive in 2 or 3 days, but the elbows that I really needed to return the customer's unit to service had been left out of the shipment. After a phone call, the needed parts arrived a few days later. Should have used the free shipping?

I had clearance problems with the wall mounted water cutoff valve behind my fridge. The part I ordered allowed me to push the fridge close to the wall and not damage the 1/4 inch water hose and adapter fittings. Thanks for making my job easier and less worries about water leaks.

The filter seems to fit and works well. However, my address was changed inside the system (not by me) and got delivered to a wrong address. It took a few days to hunt it down - which was not fun. I did contact the company, but never got a response.