FreshwaterSystems

I purchased the 15mm water hose from the web site without any issues. The hose was on back order and took about a week to get. It was shipped quickly after that. I received exactly what I ordered. Thanks

I have lot of minerals in my water and after going thru the hot water coil they precipitate out as little grains of sand. This filter solves this problem and the need to not buy filter after filter that has warnings on them. Thanks freshwaterstems

I was first a seller of Everpure Filters (in 1980) and became a user at that time. I have had these filters in my home since then.
During this time my best supplier has been Freshwater Systems and I will continue to purchase from them.

I had mixed thoughts on this product working as it should. Our home has all low flow fixtures not meeting the minimum flow requirements of this filter. After installation I was pleased with the function of the product. It has stopped all scale from our demand water heater from fouling our fixtures. Ideal product for this application. I am a pipefitter by trade and this is a high quality product.
Steve Pipe fitters lu 597

I have a shark steam mop with a broken steam hose. I searched the Shark website and others on the internet with no luck until I found the Freshwater Systems site. I immediately found what I was looking for with the assistance of the hose material specifications found on the site. Although only needed 1 foot of hose, I had to buy at least 5 feet. This was no problem because the price per foot was very cheep. The hose arrived by mail very quickly, only a couple of days. I installed the hose and the mop now works great and my wife is happy again.
Thanks Freshwater Systems.

I am not sure why but my gal asked for it to go on her credit card and she gave her all the info... when I picked it up I had to pout it on mine. She had given her card already and it should have gone as we asked. She was not happy to say the least. We have a boat fund we work out of and she tends to that so we had to do money transfers etc to make it all work the way it should have in the first place.
I am installing it when the boat is hauled and am hoping it work well. Thank you.

I purchased 2 Neo-Vas 40 Oz. SS bottles and a neo-tote, and the next day ordered 2 SS caps for the bottles as well. My products arrived quickly and when I tried to use the Neo-Tote the zipper immediately fell apart when I first tried to use it. The zipper is obviously terrible quality. I called the company to tell them and was prompted to leave a message and I explained it to them in my message. I never received a call back. I understand it was a very small purchase for their company but my father taught me at his paint store to treat every customer great 'because someone who purchases a couple dollars worth of goods today may purchase a very large order in the future'

I called and asked what meter I need to measure the solids in my water to determine when to change my membrane filter on my
Water system.
Your employee was very pleasant directed me to what I needed and I received it and 3 to 5 days and very satisfied

My "order" was delivered quickly however, the box FedEx left was empty. Contacted them the following business day and started a claims process. They picked up the empty box and started their process. Still waiting for my filters - I realiize this isn't your issue just hoping FedEx will be contacting you for more filters soon.

Very easy to get the filters you need fast. The authentic Aqua Pur 3M filters are far superior to the lower model ones, and worth the extra cost. I bought 4 filters and had free shipping as an added bonus. All good.

I own a house in the city and a house on a well in the mountains. I have purchased filtration systems for both at Freshwater Systems. Prices are always fair and service is above average. Quality has proven to be very good, I have never had to return an item.

I was very pleased with the fast delivery of our water filters and the friendly web site which was very easy to navigate. The tracking system worked well and the products matched up perfectly to our R/O system. Thanks again!

I thoughly researched the Fleck water softener system so I knew that it would work well. It was a good choice to replace my aged Culligan unit. But during the installation I had a few questions. It came with no instructions for set up or operation. I received no help from the staff on the phone or on line chat. I ended up finding the info I needed on a competitors web site. You can my this system from many teatailers. I would try someone else.

My experience in ordering and receiving my purchase was good. The problem I have is I am very displeased with the survey e-mailed to me from Freshwater Systems which just tries to lead you into receiving magazines you do not want. I will have to think twice before I order again from Freshwater Systems because of the survey.

I am very satisfied with my experience as the part was the correct one and was shipped to me expeditiously. Their prices that they offered on the part I needed to resolve my leaky water softener was the most competitive that I could find.

I tried to search for a 20" GAC filter which was 2 1/2 inches in diameter with a flow rate of 5 to 10 GPM. Try finding this on your site. The site filters do not let you search by diameter, or length. If you look in the description like I did one the filter I orders and cant use, it says it comes in a 2 1/2 & a 4 1/2 but I received the 4 1/2. Now to return it I need to pay a restocking fee or buy something I cant find. Clearly whoever built your site didn't do it from a customers perspective.

I needed to replace an instant hot water tank that is obsolete. I emailed Freshwater and asked which tank I could use instead. They answered promptly and I ordered the tank from them. They also had the best price I could find.

After installation, I taste of the water changed dramatically. The replaced filter was one from the original supplier, Multi-Pure. It was in use for 11 months. This new filter worked fine. I hope it lasts the one year it is slated for.

Since it has been a while since the filter was replaced, I had forgotten exactly how to do it. A short instructional would have been good. As it was, after fumbling a bit, the replacement was easy, the fit perfect and the result excellent.

This is my second order from this company for the same water filter. I was disappointed with the quality of the filter I received recently. It was of cheaper material and smaller around but was suppose to replace the original product and be the same. As far as receiving the order quickly, that was not a problem.

I ordered a hard-to-find PVC part from FreshwaterSystems. It was wrapped and protected well, I received order and shipping confirmation e-mails, and I received the part only a few days later. Very professional. Thank you!

We called for a quote to upgrade our catchment liner, after having communication about estimated costs and procedures as we were new to Hilo. The estimator was timely and informative. We discovered an issue with the catchment and followed the estimators request to have a quote to replace the system. The quote was reasonable and we have scheduled the work.

Update:. They refunded my account and allowed me to keep the product. Minus one star for their lack of attention to detail on the original listing.

Original review: They advertise one concentration of a product and deliver another. Additionally, my order had a total of 10 packs, received 9. They honored a return, but at the cost of me having to pay return shipping for their mistake. Poor business practices. Look for a different company to do business with, there are plenty out there.