FreshwaterSystems

I bought a product and it failed. Tech support was at first a decent amount of help. Customer service dept was horrible.

I called back and spoke to tech support, this guy is a total POS. He is unable to admit anything is wrong with their service or their company.

Complete and total Egotistical azzhat.

I will never shop there again.

The web site would not let me check to indicate that the "bill to" and the "mail to" addresses were the same. After I had filled in the same details in the "bill to" address, the site would not allow me to enter my zip code, even though it was the same.

In need of a filter and and not available near by I found your sight on the Internet. I checked your price and found it to be very much in the ballpark. I placed the order, and in two days had my item. Simple and fast!

Fragile product was not properly packaged with 3 inches of sliding space in the box and one inch of jumping space. Took and sent photos of damaged items and shipping box over 3 weeks ago and items still not replaced as of yet.

I bought my system from them a few years ago and have ordered replacement filters from them ever since. They have great prices, and are fast on the shipping. Replacement filters are well packed. And I might add they do not gouge you on the shipping costs.

Grate Product, Good Price and Shipped as Promised. I have been ordering from Freshwater Systems for several years and have no problem with their products, Prices or Shipping. Good people to do business with.

I was able to get every filter I needed for my 6 stage water system. The website made it simple to figure out the filters I needed. They even had the gauge to to set the psi on the water tank. Awesome company.

The place that sold me the refrigerator was going to charge me over $100 for the part let alone to install it. I learned how to install it myself and I received 3 filters for what you would have charged me for one.

I ordered several products and received the wrong items. When I called the customer service department, they were polite and apologetic about the mistake. I was given a return label and not to long after I received the correct products. Really good service

We sent a claim request with the documentation we were asked to provide for a UV bulb order *******339) M*******. We are still waiting for feedback,. Haven't even gotten a note saying that it was received yet and it's been 10 days. Seems like it was a waste of time. It went to '*******@freshwatersystems.com'. NO RESPONSE

Ordered a water filter system for my boats galley, the online information was confusing so i chatted with some one who validated that all the parts would work together. The wrench that was shipped did not fit the filter body so i couldn't use it.

It took one chat that went silent on me, several calls and one message left on the always to busy service line (never received a call back) and finally a conversation with someone from new sales.

The chat person and the live person from sales both insisted that i had the correct wrench, when i asked them to double check both admitted that i had been shipped the wrong wrench.

A new wrench was shipped at no charge, the situation was resolved, not happy that i needed to invest 60 minutes to resolve.

I search a long time to find what i needed,,,, Fresh Water Systems had the item i needed and a very very reasonable price.
Most suppliers would only offer the complete fresh water system and / or insta hot water systems,, ( i already had the purifiers and tanks,, just needed a faucet they offered it.
Great price/delivery and return policy

I re-ordered a reverse osmosis filter kit that I had ordered last year. Last year I received the right filter. This year they sent the sa, e filter, but with the wrong connector ends. When I called to arrange to swap it for the right one, I was told that I could go to Home Depot and buy some adaptors. The other option was to re-order (and pay for) a the proper filter, then send the wrong filter back for a refund, with me paying shipping both ways. Since it was their mistake, I believe they should have shipped me the proper filter with a pre-paid return label to send the wrong one back.

We followed their advice, ordering what turned out to be the wrong filters. Phone support wasn't that good in resolving the issue. The process took too long to find out that they didn't even have what we needed in the end. Eventually, a full refund was issued.

I used to buy their chlorine filter replacement cartridge and stopped using it when I found out that Denver uses chloramine in place of free chlorine. Then after a few years FWS sent me a new chlorine cartridge as they still had my Visa number. I decided to use it anyway because it does filter out some contaminants. I need to cancel my order with them.

Since I had done this before, all I had to do was follow what I had done the last time. Everything went smoothly. I received the filter and installed it with no problem, I'm very satisfied. Thank You!

Placed an order on 1/22/16 - when I received the order on 1/27/16 there was a part missing. I requested a credit for the missing part and asked to be e-mailed as to whether the credit was issued. As of today, I still don't know if credit was issued! No one has gotten back to me. I made 3 calls since 1/27/16.
I guess I will be calling again today!

Ordered five items to enhance my Reverse Osmosis System. Even though the site showed they had the pump they sent be another brand but still charged the price of the model I wanted. The pump they sent arrived broken from poor packing. They told me they couldn't get the model I wanted for weeks. They paid to return everything then took a long time crediting my account. I eventually got my money back. Check Better Business Bureau. I wish I had!

Placed online orders on two consecutive days, first order arrived within three days as indicated on the shipping notification. Shipping notification indicated second order should arrive within three days. Took eleven days for delivery. Not sure where the error occurred, but the tracking site had the order going to a postal site in Vale, NC, then back to Greenville. The order was supposed to go from Greenville, SC to Columbia, SC. The first order tracking record did not show that package going to the Vale site. Had a job on hold, for a week, due to the shipping delay.

The bulb arrived broken, the box had padding but the box was cobbled together from two pieces allowing the box to crush in transport. I don't have a uv bulb and have to hassle with getting a replacement bulb now.

Attempted to return filter that was the incorrect one for my water system. Company does not offer the filter required. Still waiting on Fresh Water to send me the required information so that the filter can be returned.

I was really please with this experience. I have a couple of forewarnings... The site is so large it's a little tricky to navigate. Once I figured it out - all of the information is there, EVERYTHING. I ordered a number of filters, housings, fittings... one small fitting was back ordered, it held up my shipment for 2 weeks. I was a little bummed about that. But everything cam as ordered. Finally, the prices are pretty good - so thats good! Will re-order filters and continue to use this site.

One of the easiest websites to navigate. The price of the water filters we purchased are the lowest prices we've found yet. We were able to track our package as soon as it shipped. We are completely satisfied!