FreshwaterSystems

Prompt delivery time, product as described, and no hassles at all. The only thing missing is, all the information on how to take care of our new water softener. If I could obtain that information our experience would be perfect!
Thank you and Happy New Year!
Patricia

Purchasing experience was excellent. Price was also excellent. Product appears to be high quality. If any problems or concerns that would change this rating, I will respond accordingly, though I don't expect it!

First I called to clarify, extremely helpful. Then I ordered on line, went smooth as glass and received within a week. Can't beat tat service! Opened the box and all checked out, I am handicapped so can't get under the sink but my buddy that is out of the country until tomorrow promised to change the filters the next day.
Back to my great water. Yay!

Easy to order from Freshwater Systems and it arrived within a week. I've not yet installed it as cleaning usually does the job for about three months, but after five years it is time to replace the filter.

Got exactly what we needed. Will most likely order from these guys again. A bit cheaper than Amazon at the time of ordering. The actual shipment took a lot longer than expected - only reason for docking a star.

I ordered and paid for two cases of filters, which were received. Several months later I received a billing saying that my order was being processed and charged again with no further explanation. I had to call Fresh Water and the man I talked to say, oh, that was a mistake and are hoping that none get processed. It would makes sense to me that all sent this notice should have been told and advised that any errors would be corrected at no cost to the consumer.

I placed an order for the wrong item and didn't realize that my
Husband was able to locate the item from a friend. I
Called freshwatersystems right away (within 3 hours) and was
Told oh well you can't cancel the order it's already been
Sent to the warehouse. I didn't even receive a confirmation
Of shipment for another few hours. I understand that it was
My mistake but they didn't try to make it right. I know have to
Follow the very complicated return instructions and pay a 15-20%
Restocking fee. Unfortunately I'm now out $55+ dollars and
Will not be using this company again. Such a pain!

The water regulator I received did not function as advertised. I do not believe this was due to a manufacturing defect, rather it is an inferior design. I called a service representative to return the part but was told it could not be returned since water had been run through it. I don't know how I could have verified the functionality of the part in my application without applying water. I am now left with a useless part that will collect dust on the shelf until it is ultimately thrown away. Thanks FreshwaterSystems.

Even though my items were back-ordered for several weeks, I am still highly satisfied with Freshwater Systems. Checking on my order did not seem like an inconvenience to their rep and my order arrived all intact. I ordered 24 glass jars and not one of them were cracked or broken.

I appreciate your friendliness and professionalism. Even though I was not clear on exactly part that I needed, patiently you took me through the steps to finally identify the kind of filter for my system. Thank you very much for being helpful.

The tea jars were just what we looking for, tea jar without the side spout. The items arrived unharmed and are now in use. The only problem we had was the jars went on back order and took a bit longer to be received than originally expected, however, FreshwaterSystems did inform us of the initial delay and let us know when they did finally ship.

Good site, I am not happy that orders cant be modified before they ship though. If i wished to return items I would have to pay return shipping and a 15 percent restocking fee, so this is not an appealing option either.

I order my filters for the coming years use in late December to early January. Freshwater Systems always delivers promptly and exactly what I order. Then throughout the year they send reminders for filter change and replacements. Excellent! It's easy to forget about. Periodically they send sale offers and new systems that are available. They don't flood your inbox every week. I love that. Great Supplier for your water filtration needs. And very reasonable economically.

This is my second encounter with this company. The first was when I was trying to find an in-line whole house cartridge for my house. The quote from them was about $100 cheaper than buying locally and the product was received timely. The second time was this week when I ran out of filter cartridges--again no one in town had any. I called them, they gave me advice including discussion about using a pre-filter to help from overloading my cartridges and I received my order the next day. Friendly folks from whom I will continue to buy.

Ordered a faucet in brushed nickel, but the one sent was polished chrome. Took two e-mails, a message sent through the website "contact us" page, and, finally, a message to their Facebook page, to get someone to answer me back. When they did respond, they did fine, provided a prepaid return label and sent out the replacement faucet at once. I hope the lapse in response was an aberration, because they have a good product line at good prices. Haven't yet received the replacement (only been a day or two) but I expect it to be fine.

False claims of compatibility between replacement filters and the original. Customer service who consistently treated me as if I was trying to cheat them.

All I ended up with after working with them was frustration and piles of shipping costs, but somehow never my reimbursement!

If you're shopping online then a better shopping experience, lower prices, and better customer service are only a click away (anywhere else).

I have had many bad experiences ordering through other much larger online entities, which may or may not be named after a rainforest. Freshwater systems ordering was easy, pricing was exactly as stated, and delivery was lightning quick. Won't shop with other retailers after the service I received here.

Would like to have installed my new faucet during my vacation which is now over. Didn't realize there was a back ordered item until days later. That was too late to order elsewhere. I do appreciate that the faucet is made in USA, however, which will encourage future orders.

My purchase experience was very good! Simple and easy on-line ordering. A very "easy to do business with" company. Shipping was lightning fast and the rate was reasonable. I will definitely consider buying from Freshwater Systems again.

The filters were labeled differently than the pics on Amazon. Called customer service and found out that Pura no longer makes the filters and they need to update their pictures. I'd definitely do business with them again.

My water cooler part arrived before expected. Tracking information provided was perfect! I could follow the progress of my order. There was clear, consistent communication. I needed this part urgently, and FreshwaterSystems came through. Thanks a million!

I order all my RO replacement cartridges, well water filters, tubing and tubing connectors here now. Freshwatersystems has the best selection I could find and their prices are great! Quick shipping too!

You sent me a male and female that do not connect. They are are each the wrong size. Meh. Order fulfillment could have seen the problem right away. Ordering online, when you have quarter inch line... then it's easy to make a mistake. The line is all quarter, but then one side of the coupling was totally wrong, which based on the fine print specs. Was hard to spot.