Fromages.com

I have been ordering cheese from fromages.com for years. The cheese is always fabulous. The only problem is that they rarely deliver the cheese by the date you request. So I request the cheese be delivered at least 2 days before I really want it.

I ordered a cheese package and left specific delivery instructions. Those instructions were apparently not relayed to the delivery company. My cheeses arrived hot and melted. Fromages is doing nothing to rectify this. They are taking no responsibility for NOT relaying my specific delivery instructions. Also, I requested a gift message with my order, it was not in the package. And fromages used provide information cards about the cheeses. There were no cards in my package. I have ordered from fromages and the past and have seen their service gradually decline. I have been in contact with a customer service rep and a manager. Neither have offered an apology or a soluton to this problem. This is the final straw for me. I will no longer do business with this company.

Awful experience, which got even worse after speaking with their "Customer service".

Where to start? Maybe with the 500g cheese missing in my order? Or maybe with the ice packs who were melted? Or the 925g cheese received instead of 1kg (this is "normal/acceptable" according to them).

I tried to reach out to their Customer service in different ways and it took them 5 days to get back to me. They did not even apologize and gave me a $20 credit "to use later" for all the issues mentioned above.

Never again.

First they sent en email saying that my card is not going through. I canceled that order. Three days after that they charged my card again. I called my bank and told them about fraud on my account. Those french scumbags sent me an email with some jibberish about my refund. I never got my refund $318 plus they charged me $20 on top of 318 dollars. So be aware of these criminals. This is not legitimate company, they are bunch of hard core criminals stealing your money.

I Would like you to ship exactly what we order. I recently ordered a 500g piece of cheese to serve a group of friends. On the same order, I ordered a small piece of the same cheese to give to another friend. Instead of receiving 1 large and 1 small piece, I received all of that same cheese in one large piece. I was unable to deliver to two places without first unwrapping and cutting the cheese into the sizes I ordered. It would be great if you ship the exact sizes I order.

There is no comparison between domestic cheese and French products. I am very happy to be able to order directly from France. The selection is wide and the website is informative.

The quality of the cheeses we've ordered have been superb. They arrive quickly and well-packed. We recently tried one of the combination boards and were very pleased.

Charged my credit card and never shipped the cheese. They did not credit my account and I had to dispute the charge through my credit card company to have my money refunded

Great selection that is always fresh. Well packed for international delivery, and at my door by 9am after being shipped to US from France the night before

If you like truffles, both white and black, and the best soy sauces, take a look at fromages.com

Everything is perfectly packaged.

They're great. Cheese arrives promptly and very well packaged. Wide selection. I have already ordered 3 times and was not disappointed

Fast, accurate, delicious. I order from here regularly -- The cheeses are great and so is the customer service.

Always satisfied.
Most of the time the cheese is perfectly matured.
Thank you for making this happen...

Everything arrived on time and in great condition. Such a treat to get some of my favorite French cheeses delivered right to my house.

Delivery was prompt and on time, packaging was exquisitely done. Loved the pamphlet. Perfect for gifts.

Pascale: Je prends plasir pour vous annoncez que je suis extremement satisfait avec vos produits, et le service. Touche par votre professionel attention, je prends cet occasion pour vous remerciez. Sincerement,
Max Lilavois

Even though they are in Paris & we are in NYC - they have fast excellent customer service. The cheese is incredible. Strongly recommend to everyone

Cheese arrived in excellent condition.
Appreciate the instructions to bring to room temp... too tempting not to try right away!

Everything is perfect. All orders arrive on the date that we chose and we always have received what we ordered.

Fromages. Com promptly provided credit for missing item. In general they are very prompt and professional.

Very glad you carry Boulette d'Avesnes. Seamless service. Shipping is costly but you get what you pay for. Would order again.

13 hours from CDG to my door.
Wonderful variety and condition, fresh and right in every way.

A nice website, well presented with a clear choice. Easy navigation
Great delivery time