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Fullfitall has a rating of 1.0 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fullfitall most frequently mention order number, and returns policy problems. Fullfitall ranks 7th among Plus Size Swimwear sites.
I received the return treatment as everyone else. I bought a swimsuit and have gotten the same runaround as others. I ordered another suit through Amazon, had to exchange it for larger size and got it done in days.
BUYER BEWARE DO NO PURCHASE FROM FULLFIT!
I purchased several items on the 7th September 2022. The website states that you are entitled to a full refund. It is now December 2023 and I still have no refund. They will waste your time with emails saying, they have lost the order number please resend, they are having computer problems,can you supply the tracking numbers, will check that we have received the return etc. I have also been blocked from facebook when asking questions about my returns and refund. I have sent over 50 emails regarding my refund. Do not waste your time or money buying from FULLFIT purchase elsewhere.
Products used:
none
Date of experience: December 5, 2023
Buyer beware do not buy from this company, costumer service is almost non existent if you need to return or ask for a refund you will not get it. Website states refund but they keep stalling with stupid request ie what is the order number.You will be blocked from FB if you ask a question or make a negative comment about refund on their FB site. It's the worse company that I have dealt with. Do not buy!
Tip for consumers:
Do not buy from this site at all
Products used:
Bathers
Date of experience: February 8, 2023
If you try to return items, they wont give you your money back. They will negotiate endlessly to have you accept different items from them, but they wont refund your credit card. Very shady.
Products used:
Swimming suits
Date of experience: September 26, 2022
Do not purchase from Fullfitall. They deliberately failed to answer my return request until the return
Period had expired and then advised it was too late. Shonky as hell!
Tip for consumers:
They don't respond until the return period has lapsed
Products used:
Kimono jacket very poor quality
Date of experience: November 15, 2022
Beware. I purchased a swimsuit almost a month ago and still I have not received the swimsuit. I have send the company email and no response. Don't purchase anything you will be wasting your money.
Products used:
Swimsuit
Date of experience: June 25, 2023
I received my swimsuit quickly. I was satisfied with it but I wanted to exchange it for a smaller size. I received 2 emails from them asking for details I had already sent them. I wrote another couple of emails in response, 1 including all my details for a second time but have heard nothing since. I couldn't understand why they would need information from me if I supplied the inv number as they would get it from there.
DO NOT DO BUSINESS WITH THIS COMPANY. IT TURNS OUT THEY ARE NOT AN AUSTRALIAN COMPANY.
Date of experience: February 15, 2023
I purchased a swimsuit from this company and requested return label to return the item with free postage as promised by the company as per their listed returns policy. It's impossible to lodge a return ticket online as promised by the company on their website. I've now been emailing the company for 2 months trying to get them to provide the return label required to return the item for free. Inutially they take forever to respond and now that they have responded (after 30 days ofcourse) after fobbing me off initially by asking for my address for ID and then asking which item i want to return ( i only purchased one item). They've advised it's too expensive to post back to them and offered a 20% discount to purchase another item. I don't want anything else, the quality is poor. I just want to return the item and receive my refund. In the last email they basically said go ahead and send it and provided an address in China with no return label. This means I would have to pay to return the item. There's no way I'm paying it to send it to some random address which I have no way of confirming is actually legitimate. I assume if i did post it, their next trick would be to claim it was never received as it got lost in the post and therefore they won't provide the refund.
Date of experience: February 26, 2023
Be wary of this company and read all the reviews. After waiting for several weeks for the items half of the order was missing.
Tip for consumers:
Read reviews before ordering from this company. Wish I had.
Products used:
Only received half of the swimsuit set.
Date of experience: January 19, 2023
They would not let me return items.
They said the postage costs more than the items (no surprise there)
They were very dishonest and sneaky.
DO NOT BUY FROM THEM.
Tip for consumers:
Do not use the site at all. They are dishonest.
They lie.
Products used:
They say they will give a full refund but then they stop talking to you. No refund.
Their website is a lie.
Date of experience: July 11, 2022
Company does not respond to emails regarding exchange. Would not recommend purchasing g from thus company.
Date of experience: September 16, 2022
Never received merchandise and have contacted customer service via email twice and no response. No phone#
Products used:
Swimsuit
Date of experience: June 21, 2023
Warning - this company trade from China. Returning an item that does not fit would cost more than what I spent to purchase it. Disappointing!
Tip for consumers:
Be aware this company trades from China
Products used:
Swimming Costume
Date of experience: September 21, 2022
Cannot get in contact with this company. They do not answer emails. DO NOT DEAL WITH THIS COMPANY UNDER ANY CIRCUMSTANCES
Tip for consumers:
Refunds or exchanges are not possible with this company. Their returns policy is not adhered to by them as they do NOT answer emails at all.
DO NOT DEAL WITH THIS COMPANY VERY SHONKY.
Products used:
I ordered and received a swim suite. The product was too big and I tried to get an exchange or refund.
The refund policy states clearly that refunds will be given within 30 days.
Emails are not answered.
Date of experience: December 8, 2022
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