Funbikes

I have to speak as i find and after purchasing a quad for my grandson it was used for a very short period of time and then it stopped.
I went on and read some of the reviews and thought i was going to have dramas to the enth degree.
I spoke to their tech department and contrary to what some of the reviews stated the guy i spoke to was very helpful.
Now i have a bit of an advantage in as much as i have an auto electrician to hand and after following the advice from their tech guy we set about in an attempt to isolate the issue.
We found that it was the main electronic control box and i relayed that information to their guy and they immediately agreed to send the new part out.
Okay not everyone has an electrician to hand but i must say i really can't complain about how they dealt with this and to put the icing on the cake i received the new part the very next day, it's now on and the quad is running as it should so all in all i have had a very positive experience with Funbikes and based on that i wouldn't hesitate to use them again.

HI GOT A BIKE FOR MY SO BDAY AND FROM DAY ONE ITS BEEN A BAD CUSTOMER SERVICE TELLING ME I DINT PUT IT TOGETHER PROPERLY THE HAS A PROBLEM WITH THE KICK START NOT WORKING THAY TOLD ME I DOD NOT SET UP MY CLUTCH CABLE UP PROPERLY LOL I'VE NEVER HERD SO MUCH CRAP AND NOW THAY HAVE THE BIKE AND TOLD ME AM NOT GETTING A REFUND WOW I AM PISSED WITH FUNBIKE AM A SINGLE MUM AND TO TOP IT OFF THERE VAN DRIVER TOLD ME HE PICK UP 6 OF THE SAME BIKE HE TOLD ME NOT TO BUY A BIKE FROM THERE I HAVE THIS RECORD ON MY PHONE AS PROOF.! ALICE HALLIGAN

Last year I ordered a kids chaos 200w scooter for Christmas for my son. It never worked! Customer services asked for evidence by video of it not working. This was sent and a courier was meant to collect it to be fixed, this never happened. I lost £200. Fast forward to this year. I order a new scooter, adults chaos 1000w. Clicked express deliver for 21st dec. Didn't realise it was from 21st-5th jan. So after being told it would come on time I was then told it may not. So I opted to cancel delivery and drive 5hrs there and back to collect. I asked for my refund to be processed. I was told it was. I collected. I was then pressured by one of the shareholders to leave a good review online whilst I waited for my package. Now today I go on chat to see what happened to this refund to be told it is in a queue! A queue. After 5 days ago being told it was done. Then I'm told it's done again but I didn't believe it so I asked to speak to someone else who tells me it's been sent off for review. In other words it's still in the queue! Then I call up and as I'm explaining my issues the Customer service manager Andrew decided to tell me I'm aggressive but couldn't evidence why, that being lied to and has light by his staff hasn't affected my mental health and I shouldn't bring my mental health into it because they are helping me so can't be affecting me. I didn't realise he was a trained mental health practitioner As well. Being a member of the senior leadership team he should know better than to deal with vulnerable customers in this way! I am mortified as the treatment from him! As a woman of colour being called aggressive is something I don't take lightly as for centuries this word has been used to diminish our power and passion and turn it criminal and offensive and I will be escalating this problem as high as I can take it! I am absolutely sick to my stomach that a company I have used for years and given the benefit of the doubt too last year, would then chose to deal with me in this way. Shocking. I can't imagine the rest of the customer service team if Andrew is the one leading them!

Fun bikes you need to do better! Disgusting! I won't be returning April for my sons birthday or Christmas.

The company make a very big mistake with the customer and no refund the money after no send the product an take the money from the customer In pocket

After more than a month still no reply! Needless to say I have done what I should have done in the first place, I have bought a new Husqvarna and maybe Funbikes should take a leave how their customer service is! Funbikes you should be ashamed - To anyone reading the reviews, go on all reviews you can find, they barely receive 3 stars! Say no more

Would give it no stars, however Andrew Pallett deserves much more. Where shall I start. Should you want to buy something from this company, Think Very Carefully. They are happy to take your money but dont expect any customer service. After researching I bought an M2R RF 140cc Pitbike at the end of February 2019. My son was over the moon as this was a very special purchase. Unfortunately this was short lived as within a month various things went wrong with the bike. As it is mechanical equipment things will go wrong, however the following all went wrong.
1) Back wheel completely disintegrated - Apparently faulty from the manufacturer - Replaced (User error)
2) Carb started leaking petrol out - replaced (User error)
3) Rear Wheel Axle bent and broke bearings and chain - (User error in their email
4) Clutch lever broke off - Ordered new clutch lever but a whole clutch was sent but no clutch lever.

All of these can happen, I suppose they could but which makes me angry is their customer service. You should the reply from Scott supposedly a customer service specialist. All of the things that happened to the bike is and I quote "USER ERROR"

It was ridden to hard! FFS its a pitbike they should be up to the job otherwise dont sell them. Oh yes by the way, all the problems started within a month, and half of it was waiting for spares!

I also upgraded many parts to be more robbust! Silly of me I know but you live and learn

When looking at the reviews it makes sense. This is not a flash in the pan. Be wise and save your money and go to a company that cares because Funbikes dont give a...!
2

PLEASE AVOID, THE WORST CUSTOMzER SERVICE, I have ever come across, had to take bike back 3 times to be laughed at by staff, Very rude