f.y.e.

I have ordered a lot from FYE. They have almost everything new or used. I have ordered used and the quality is still great for a cheaper price. Shipping time is fantastic. I have always gotten my orders ahead of the estimated ship time. Its highly recommended for all your movie and music needs.

I signed up for backstage pass membership and soon after tried canceling, as it was costing $12/month for something I wasn't even using. After I requested to cancel the membership, I was still being charged monthly. I tried disputing this with fye customer service, who claimed that they could not reimburse me due to their terms and conditions. Yet they manage to get away with charging my bank each month after I requested them to stop and cancel the membership. You'll get ripped off and robbed money from your bank account. Don't sign up!

If I could give no stars I would. I was not informed id be charged a subscription for this company. I got a message on my phone for fraud alert from them trying to charge my credit card. I called the company and asked what this was and why I was being charged and the dude I talked to was extremely rude and did not help me. He asked for the card number from the card they gave me when they did not give me anything. He kept going back to that card that I kept telling him I never received. He would not cancel the membership because he stated I didn't have one. I had to go to the bank to get my card canceled and get a new one because of this. I hope this company gets shut down I see all over here now that it keeps happening. What a joke!

Stupid as it sounds i created an account to only get a discount, i then canceled it online immediately and now months later i get a charge from FYE backstage passes? Who needs that bruh, lame. So now i call customer service and i can't even get a refund, for what reason? I dont know. I had to cancel it on phone months later after i "canceled" it online. Stupid.

I went to the store today and made a purchase. As I was paying I was asked if I hiad a loyalty card. When I said no I was told if gave them my email I could get a loyalty card and save 10% so I agreed. Never was I told that I was signing up to be charged $11.99 a month. I was asked to "sign that the information you provided to me was correct" when I was actually signing to agree to term that I was never told about and never offered to read. If I would have not carefully looked at my receipt I would have not known any of this. This is extremely deceitful and dishonest and I have no desire to shop at a place who tricks their customers.

Me (12 years old) and my cousin (9/10 years old) went to the store but the worker shouted at my cuz! Because he didn't understand that he couldn't trade funko pops and he asked. Then the worker screamed," No you cannot." In a really bad attitude. I don't recommend. Then we left.

I purchased a movie didn't pay attention was on sale but charged me over full price it was my fault not paying attention I contacted them and they stated I would take four business day this was before Christmas and now January never happened I can promise this I will never step back in there store again bad business

On Tuesday Apr 4th at 3:25pm I visited the FYE in Gurnee Mills Mall. As I approached checkout a gentleman working there tells me that they cannot take credit card payments unless I sign up for the Backstage Pass. They said that it was due to the "internet being down." This is obviously a lie, because you still need internet access to take a card payment, membership or not. He told me I could just cancel membership before the first month. I was in a hurry so regretfully I just did it. I even asked the gentleman at the register how he was ringing me out when according to them, their "internet was down." He just shrugged and said, "I'm just doing what they tell me." When I called the customer service line, the operator told me very rudely that he could not assist me in cancelling this membership I never wanted in the first place. This is a very deceitful, unethical way if doing business. To blatantly lie to people in order to boost sales for these passes is highly dishonest. I will never shop here again, and I'm going to tell everyone on every consumer rating website about what your company is doing.

If i could do no stars i would… tell me how a $20 album is going for $50?! This is ridiculous. Your kpop albums shouldn't be that much, do better. I used to love the store but it's so overpriced.

I have an old CD player in my car which won't play burned CDs. I have to use all store bought ones, which are difficult to find anymore. I planned to buy a bunch off FYE's website, after driving 2 hours to one of their stores and finding the selection pathetic. First it repeatedly refused to send me the coupon for joining. I had to contact them and wait for a response which took a while. That in itself would be okay. Then it kept giving me login problems, claiming I didn't have an account, etc. Finally I got in, got a bunch of stuff in my cart, go to check out. After the final page, when I hit "confirm," it took me back to the first page again. I tried this with multiple browsers. Had to message them yet again and wait for a reply. They told me the address I entered for billing didn't match and I had to call my bank. I copied the address directly from my online banking site, and confirmed with my bank that it was the correct address. My bank told me it was correct and that the problem was 100% on FYE. I contacted FYE and related this and waited several days for the reply that never came. My coupon expired, and I wrote to tell them I was going to delete my account after all this. This time they replied, to apologize for not being able to help. Yeah, whatever. I can't imagine trying to hand someone money and being given a runaround for weeks and then being ignored when my own bank says everything is fine. I mean heck, you dislike money so much, I guess I don't need something to listen to in my car all that bad.

BEWARE SELLER! FILE A CHARGEBACK WITH YOUR BANK. FYE hasnt shipped my order. It has been over a week. Emailed them immediately after ordering after i saw their negative reviews and they refused to cancel. CAUTION: ORDER TOTAL IN FINAL PAGE IS NOT THE FINAL TOTAL. THEY ARE THE ONLY SITE THAT ADDS TAX *AFTER* ORDER IS COMPLETED. HORRIBLE COMPANY SO BEWARE.

I am extremely upset at FYE backstage pass. I signed up on Black Friday knowing I had till Christmas to cancel. I was told I would get one month free and just to call before the month was over to cancel my subscription. I called the number on the back of my booklet they gave me a week before Christmas to cancel and the lady tried to encourage me to keep the backstage pass twice. She even offered to reduce the monthly rate. Again I told her no and she very quickly told me she would cancel my service and have a good day before hanging up on me. No conformation. No nothing. That should have been my first hint. I got changed at the end of December and January for $11.99 after I canceled my subscription. I called today to get it sorted out and canceled, with a confirmation number, but I cant get a refund. They have no record of me calling before Christmas. Why would I make this up? I have never had this problem in the past, but it will be something I will never forget. FYE and the company they use to gain a profit have lost my business for life. Also, the magazines they sign you up for have charged me there monthly rate as well. I have lost more money than I would have saved with this backstage pass.

We have been getting charged $11.99 a month for a membership we knew nothing about since 2021. We cancel. They stop for a month. Then they start charging again.

I wish I did more research on them before I purchased anything. Saw them on some social media, thought it was safe.

I bought four funko pops from them, all of which are exclusive to FYE.com. A few days pass and I email them because I haven't gotten any shipping info. They proceed to tell me that 2 of the 4 pops I ordered actually aren't in inventory so they canceled it for me. So... if I never emailed asking about where my 4 pops were, I would have never found out because they don't tell you what's going on behind the scenes unless asked. Strike one.

They then refuse to cancel the order. Strike two. Then they say that the pops I wanted which were canceled are back in stock now so I can buy them again if I want. Strike three. Why would I buy it again so you can fleece me for more money? Every interaction thereafter is just them saying "Your other two pops will arrive soon." "Here is the tracking #." They just complete brush everything else under the rug and ignore it.

This company is a complete scam that will do anything to earn a buck.

Placed an online order... TRIPLE CHECKED MY SHIPPING ADDRESS because I'm new to the area. Get notified that my order "shipped" and address they are using is NOT what I entered. Attempt to contact FYE but you can only email request. Get a CS agent that tells me it's my job to contact UPS to have the address changed.

UPS doesn't work that way... especially with how they have the delivery marked. UPS tells me the shipper needs to make changes to prevent fraud. Guess what? FYE won't reply to any of my further requests for help. They have no phone numbers to call unless it's for their annual pass. They'll give you a number that doesn't have a live human, just a recording yelling you to submit request online
Stores don't even have a different number to give you.

Basically FYE doesn't give a rats $#*! is you get your products, or that you will be losing money.

I was told "hopefully whoever receives it will send it back so we can refund your money when we get it".

Sure, collectables will be sent back.

FYE, you wonder why you are going out of business? THIS IS WHY.

And even better, when the error was discovered my box hadn't left their warehouse... it was still sitting there.

Pre ordered 2 funko pops around 12/28/19. One was FYE exclusive the other wasn't. One was due to be released at the end of February and the other mid March. Cool. No biggie. Those days come and go and nothing. No news. So I start contacting them by email in the beginning of March to find out what's going on with the Funko Pop that should be out already. They reply that the release date was pushed. So two weeks later again I have to email to find out what's going on and on and on it went. So finally I get one of my orders at the end of April. But still the other no where in site. I go on the website and they don't even have it on the site anymore. So then I start emailing more frequent, like once a week and they keep replying that Funko pop has delayed the release. So I have to look online on other websites and see that Amazon and Walmart have that same Pop on their site. So finally have to tell FYE that the Funko delay is BS cause everyone else has it for sale. So FINALLY, mid March I get my second Funko Pop and everything is fine with the world again. 5 months of bothering them for my order that had been paid for, paid off.
Never, EVER, again!

This comment is a bit off because on one hand I love the brick and mortar store and the employees are great. However ordering on line is a joke. I placed an order on November 10 and paid extra to get it in 3 days. I still have not seen the order and the USPS has no tracking that it even made it to their Business mailing unit in that area of origin. The customer service rep. Keeps giving me the run around and refused to provide me with the tracking number for the carrier that was supposed to deliver the items to the USPS. Since it was for my wifes birthday I got tired of the excuses and ordered from Best Buy and guess what the Movie was delayed and they contacted me to let me know this. But it was only delayed by 2 days in which I have tracking it is in my city and will be delivered Tomorrow by 9 pm. The FYE customer service wouldn't even entertain the thought of sending me another copy and when the original showed up I would send it back to them. Terrible service and I DO NOT recommend ordering anything online with this company. Stop by and talk to the employees they will help you if they can though.

I ordered a brand new Funko Vinyl Soda - Grinch, however the can it came in was severely dented. There were no dents on the shipping box, so FYE shipped it to me knowingly damaged. Upon unpackaging, I took photos, immediately sending them to FYE to request a replacement. Instead of sending out a new product, they insisted I send back the damaged item, which, though a pain in the $#*!, is okay. However, on asking them to save one of the remaining undamaged products (until the damaged one arrives) they declined to hold it for me; apparently being more important that they sell this product off asap, than fulfilling the pre-existing order or a pre-existing customer. They did offer me a refund upon its return, but that is not what I ordered. Instead, I kept the damaged item, which is effectively useless to me as a collector, and decided that, aside from the occasional exclusive, I will no longer do business with FYE, being a company that created a headache for me by not honoring an existing customer vs a speculative one. Order #*******

After calling the store and no one wanting to answer the phone, the spending 30 minuets trying to find the damn store, I look around and find 1 out of the 3 items I was looing for. I bring the to the counter and the only employee there a tall skinny black gentleman was literally the most rude customer service person I have ever met in my life. He asks if I'm all set and I say yes and I have some questions. I try and ask if the other items I am looking for can be sent to the store and before i even finish "no", im like ok, well is it possible to see is another store..."no" im like no? Just no? You dont have anything else to say? And he doesnt even look up and continued scanning. So I yell HELLO? So he finally looks at me and says what is your question. Im like can you at least tell me if you even carried the other items in store or if its just online? He says " what we have is what we have" - Yes, I understand that's not what I asked. Can you at least tell me if its worth my time finding another store so I dont have to pay $45 in shipping? And his response was just " what we have is what we have left" Literally the most disrespectful mother f*cker. So pissed off I yell can you at least answer my $#*!ing question? So he says he wont even sell me my items and to get out.
I was a store manager for 5 years and trained customer service employees and this was literally the worst experience I have ever had. This guy needs to be fired!

DO NOT... DO NOT ORDER ANYTHING ON LINE FROM FYE. COM. THEY WILL RIP YOU OFF. THEY MAKE IT IMPOSSIBLE TO TALK TO A REAL PERSON IN CUSTOMER. I LOST 109 DOLLARS

Good store, they have a lot of things and a good selection of albums. They also have great customer service

The employees didn't even look in their racks of movies and one of them was so naggy. And they didn't even accept money for me to order

I personally have had nothing but good things to say about FYE over the years in regards to their brick and mortar stores, which are unfortunately disappearing. At first, I really believed that the online store was an option. It seems like their warehouse you must be in a state of disarray because they never seem to know exactly what they have in stock, but I was never overcharged for an item and always received items that I ordered.

Recently, I opened an item that I had unfortunately purchased quite sometime ago. I own the responsibility of course for not opening the item sooner. However, I still must admit to being very disappointed when I found only one disc present in this two disc set. I contacted "customer service" to bring this to their attention, since they do "guarantee" quality of their used products. Had this been a new product, I would not blame FYE. That would be on the manufacturer. BUT THIS WAS A USED ITEM. This means that at some point in their warehouse or in their prep for shipping, someone packaged this item as complete without it being so. I spoke to Nick at customer service via email who apologized and basically said, "Sorry. No returns past 30 days." I replied back to clarify that I was not looking for my money back. I was well aware that I was contacting them way beyond the return eligible date range. However, it was my understanding that a company that guarantees its products would want to know when one of its products falls short due to negligence on the part of its employees. I wanted some sort of acknowledgment, and quite honestly it would've been nice for them to at least offer some sort of gesture, even if it was just a coupon for an upcoming order or something of that nature. Nothing. My follow-up message got no response. I then contacted customer service using the option of "general feedback" instead of "order issues." No reply. At this point I went through all the options for contacting customer service and basically sent the same email to all areas of customer service. Of all the ones I sent, I only received one reply... from Nick, who repeated that they had apologized. Just the other day, I sent another message in to "general feedback" again, stating my overall disappointment in this whole experience and how FYE has, in turn, lose a once-loyal customer. I got a reply…. From Nick!

So the Takeaway: if there is any issue with your experience and it falls outside of the immediate return policy date range, you can forget about any sort of customer service. Apparently there is only one person in the "Customer service department" for FYE. He may apologize. That's the best you're going to get. Be warned.