GameStop

O yes this is the best place to buy video games. (Outside of streaming) So much to choose from, and usually pretty good deals on their trade in games.

OK Do not ever order online from GameStop! I ordered something on Saturday and paid extra for one day shipping. The website says 1 business day and 1 business day for processing so I figure it will get to where it is going based on that by Wednesday at the latest. Well I decided to check on it last night and lo and behold the order is still in the open state, not even in processing. Check banking records, no charge yet... Hmmm. So I start looking around for a Customer Service number. Nothing, Nada, Zip. Ok gaming site, higher tech stuff... must have online chat, right? Nope, Nope, Nope... You submit a form and then wait for them to get back to you by email... 48 hours they say... We will see... On a whim I called the local store and they were able to give me a customer service phone number although he was not able to confirm if they could handle. Com order. Called it and and they have a option for online orders! Yay! On hold now to try to talk to a person... 35 minutes and counting. GameStop must be getting by from their retail stores. Based on the customer service I have gotten in the stores I would give the company 5 plus stars, but the website is garbage. Also, when you go into your order history it says you can view and change existing orders (I assume open orders) but their is NO clear way to perform this action... Shopper HOSTILE!

Do not bother buying a refurbished Xbox from Gamestop.com. I did and it broke down inside of six months... I hate to admit being a gluten for punishment but it has happened twice.

They keep lying.
They've had multiple times where they advertise something and don't provide it, or don't provide it at the price advertised.
The two most recent were:
1 - Buy $25 worth of pokemon cards and get an oversized card and binder. I called for weeks before they tried to resolve it and then they told lies. It started after I made the purchase (I purchased from the ad that said it had started) and "while supplies last" which it clearly didn't say.

2- you can try making excuses for that one, but the "rebel clash pokemon box for 24.99" with a picture of the yellow box and then they only offered sword and shield blue and red boxes. Yeah, they labeled and pictured one item then offered something else entirely. Bait and switch fraud. I even sent them the ad so they could see for themselves.

3- then they give me points and won't let them redeem them. I worked on this for weeks and still can't use them. "create a new account" and so many other things and I still can't use my credit.

They don't help. It's always the run around. Avoid at all costs!

Spent thousands of dollars at gamestop between me my son and daughter I was never a pro member was talking to guy about special that was going on with headset he told me he was out of stock asked him if I could have rain check with attitude he told me they don't offer rain checks simply said this is why I really stop shopping at gamestop that I spent lot of money and it like My business doesn't matter guy had nerve to tell me haven't been pro member sense 2017 they won't have my business no more

I bought a console for my son and was defective out of the box. Needless to say, Jonathan over at customer service was able to help me get a new unit before my son's birthday! Very thankful!

I love walking into game stop and seeing the arcades with the Xbox One and Ps4. Game stop allow me to reserve games, vearn power reward points, honestly yge beat game store business today is game stop.

Purchased a game for my Grandson tried to track order system says no such order even though I had the order number from the email and two authorization pending on my credit card Reached out to customer service and they just completely ignored my emails all I wanted was straight answers so I've started an dispute with my credit card and reorder from a reliable company Amazon

I tried it very first time but these guys impressed me so much. They provide very quick shipping services. Thanks for providing such amazing services.

Product not available in any store so I ordered online. Was told I could return it in store, but store refused to refund me.
So very disappointed. Have never had a good experience with them.

I love GameStop because they have a wide range of games to select from. The staff is very knowledgeable and helpful. I like the service of this company so far.

When I acquired a PS4, I asked a couple questions to the gamestop employee's. They responded nicely and gave me great feedback, explained thoroughly about it and more. I would rate the service and prices perfect and moderate. $349 for a PS4 Special Edition with the Last of Us Remastered Edition, and the last of us remastered edition is about 100 bucks!

Trash. They suck they lied to me & took my points also had me in store forever real rude they are quick to take ur money but don't stand by there word or product

I ordered a Xbox with game pass bundle. I was told it would ship in 2-4 days from ordering. I waited 4 business days Thursday -Tuesday. They didn't ship it yet, however was told it would arrive on Thursday Feb 2 which is 8 days after ordering. Turns out it was shipped 8 days after ordering. When I called them, I had to wait over an hour just to speak with someone who can't speak English very well. The lady never really addressed my questions. I asked to cancel my order, but order still shows as in progress after talking to her. I still don't know if my Xbox is still coming or if it actually got canceled. Then FedEx finally shows the Xbox moving as of today 2-2-23 in the late afternoon and it's delayed in Arlington Texas due to weather. I guess now all I can do is see if it shows up or not, and if they actually canceled my order and returned my money. When checking out GameStop order confirmation says my total was $529.99. When I got my statement from Citizens bank it shows $890.15 because apparently GameStop fails to list that extra $360.16 that you end up paying for ultimate game pass. Now that I understand, I'm okay with it. It would be nice to see that total in your order confirmation so your not shocked when you get your statement.

I ordered a PS5 digital refurbished online at GameStop.com. Paid for shipping etc. toToday I received my order from Fed-Ex when I picked up the box I heard what sounded like loose pieces inside. Opened it to find that whoever shipped this basically threw a ps5 console, controller and cables in an oversized brown box with no regard for packaging whatsoever. The side panel was busted off, it was dented and scratched to no end as we all know shipping company's don't handle packages like it's their own. Called GameStop customer service asked them like what is this? Make it right! This was a Christmas gift for my son. She said policy says they can't send a replacement till they receive this console and a replacement won't be here in time. Told them just refund my dang money. Received the return label with the refund only to find my shipping won't be refunded. Even after they failed to do what they were paid to do slide shipping they won't even refund that. Worst customer service and will never do business with again. Take your business elsewhere this company doesn't care or have any type of empathy or accountability for their mistakes at the cost of customers money!

The website is semi-usable. Way too many graphics opening up obscuring the meat of the site. I get it, you want to make money... you would be making a sale if you would shut those ads off...

Our Game Stop is a small little store. They are very courteous and even take the time to check their inventory if you want to know if they have a certain game. Very nice of them as most people say "IF ITS NOT ON THE SHELF WE PROBABLY DON'T HAVE IT" - they even tell you they can get it or send you to another store that does have the game.

I was on the phone with customer service for about 2 hours after I had been advised the wait time was 30 minutes. I then receive a cancellation notice for my order a few minutes after. It said that if I had any questions to email *******@gamestop.com and they will get back to you in 24 hours. I emailed them an email stating "My name is Janie Hernandez. I received a notice stating."The order #************** that you placed with GameStop.com or EBgames.com has been cancelled" but I never had an order with that order number. I've had an order number for a few weeks ago that arrived and one last week. Their order numbers were ************** and **************. I do not remember making a third order and have no confirmation that an order by the number of #************** was sent to my email. I already received my package with this information. If you have any questions, please feel free to call me." on November 10,2015. It is now November 19th, 2015 and my email has yet to be answered. This is very very poor service. I will NOT be recommending purchasing from gamestop to ANYONE.

GameStop sucks, I used to be a pro member but I didn't renew my membership and why is that? Well I didn't need it to have the membership it costs $15 which ain't bad and plus u get $5 a month but it doesn't stack it just stays there if u don't use it all u will ever have is $5 which is dumb and also the points I earned from buying things which again I earned and now that my membership was finished which was a month ago I can't use my well earned points unless I keep my membership, get the hell out of here those are my damn points I should be able to use them to redeem discounts on games and now I can't I'm not in GameStop on a daily bases or buying and buying I have bills and things to do but when a game comes out that I'm interested in I can't use my earned points $#*! off gamestop!

I ordered an Xbox One 1tb... it obviously had not been gone through because it was barely operational! I mailed it back almost four weeks ago and I STILL HAVEN'T RECEIVED MY REFUND! Are they scamming people?#**************

I ordered 2 games and they sent it to the wrong address in the wrong state. Customer service blamed me and when I asked to speak to a supervisor I was told they had the authority and I could not speak to a supervisor and hung up on me. Once I got a hold of the supervisor I was advised they would escalate my request but it would take 7-10 days and advised me I was not allowed to speak to the department that was handling my request. They could not explain how this mistake happened and advised me I was likely out my money and my games would not be replaced. I have never been treated so rudely or had these kinds of issues before and I am appalled that I can't get a real answer other than "WE ARE SORRY AND WE WOULD LIKE TO HELP BUT".

Hey if anyone has the game you're seeking... it's Game Stop! But WoW... it's a used game guys! Their buy back program is nothing short of robbery tho.

This is my favorite store on the planet! They always have what I'm looking for and if they by slim chance don't, they have no problem getting it for me. I always walk of very happy