GameStop

I love the games and Funko items.
Great prices and lots of sale prices. Friendly employees good customer service. A fun place to shop

I visit my local GameStop once a week, have become friends with the workers there, and we sometimes talk for an hour about the company. They say how their store is often stolen from, how the shipping companies sometimes don't pick up packages, higher-ups make bad decisions that customers hate and take their anger out on them. My point is these employees are underpaid, understaffed, work too many hours, and have to deal with so much crap from decisions that are beyond their own. Cut them some slack and be friendly to them, if you are they try to help you out the best they can.

Also, this is from both personal experience and recommendations. Never buy anything online, customer service sucks, and clearance items cannot be returned, so take a good look before purchasing. If you want to buy POP Figures, understand the longer they are in the stores the more damaged they may be/have stickers on them. If you buy the last copy of a NEW game, the case is out on display so they can have a live update to the customers on whether they have the game or not, the game is never played or used, just "gutted" to have a display case (they need to put a clear seal sticker on the "gutted" case when sold). If you complain about a preowned game case being damaged or replaced with the GameStop generic cover art, understand that it was previously owned, so that's why the case my be damaged, or the game was brought in with a lack of a case so they had to create one. Last thing, please make friends with the employees, the nicer you are to them the more they will try to help you, even will give you some of the posters from around the store when taken down.

Went in to sell a ps4 pro, this scrawny twig dude wearing women's clothes and pink nail polish and cat ears.
He was already serving a customer no problem, but instead of just wrapping it up he has them going around the shop picking out another game for the deal, this takes 10 minutes before the kid decides during this time instead of serving me he serves 2 people that came in after me.(one of which he lost the customers funk pop that was ordered to the store"
Im patient no problem
So it asks me for my phone number, tell them no
"But its my job man!"
Sorry, but no.
Shoots the pitch third time anyway.
Then goes on to tell me about the power reward, tell him please don't give me any pitches.
Still pitched it another 2 times.
I get just the dues job.
Now he's silent wont say a word
I ask if it will be cash they got rude and said
"i figured you just wanted cash since you didn't wanna hear me talk"
Dude then drops the price from the ps4 pro from 175, to $85
Tells me its for dust and missing parts
It was missing a rubber stopper that did nothing (1 cm wide piece of plastic you never even see"
The dust came off with my finger
I ask about the parts nicely and he just got rude about and told me he could take it "if i didn't live like trash"

Tldr had a cross dresser serve customers that came in after me before serving me
They got rude for asking questions politely never raised my tone
Cut the price of a trade in by $90/50% for small dust and basically a screw cover then got an attitude about it
Stopped them on the first sale pitch, but still gave another 5 despite being told to stop, then it got an attitude as a result.

GameStop is a good store. They have everything that I love which is video games. The reason I'm reviewing this store because this is one of my favorite stores. The reasons I like this store are I like what they sell, their location, and their availability. I will give GameStop a nine out of ten review over all.
The first reason I like it is what they sell. The first thing they sell are video games, and that's all I play is video games, so it's a perfect store for me. The other things they sell are consoles, and they are always up to date with them, and that is good thing. The next things they sell are accessories for them, and some examples are game cleaner, console covers, and cases for ds games. I will give a rating for what they sell a ten out of ten.
The next reason is their location. The closest one to me is in Charlottesville, VA, and it's roughly thirty to forty minutes away. They also have stores all over the Unites States. They have very few in other places around the world. They would even have two in the same city. I will give their location a review rating of nine out of ten, because they need to make a new one more closer to me and more location.
The last reason is their availability. One way to access the store is that you can walk in the store, and buy stuff. They have at least one hundred games, 40 consoles, and three hundred or more things for games and consoles. You can also go online and buy stuff by them shipping it to you or by you going and picking up. You can also buy pre-owned things or trade in your game or whatever for something new or used. When you buy things online, you must have a credit or debit card to buy things online. So I will give this a review of ten out of ten.
The best parts of GameStop are what they sell, their location, and even their availability. I like this store because they only sell what I love. One last thing is that you can buy used video games which are way cheaper than new ones. So overall I will give GameStop a review of nine out of ten. So hopefully GameStop can fix these little problems.

You can save money and still get quality items. Used game accessories and games are checked to keep quality up.

They have a very poor online process and the customer service will not respond to you. Be very careful if you buy something online.

Dealing with GameStop over the last maybe 20 years has been more of a hate relationship than love. They get you cause of ease and proximity. Usually you can find a store within a decent radius of your home. The problem with GameStop is they're a legitimate company with scammer and deceiving tendencies. There will always be a problem if you deal with them, they will find a way to do you wrong or at least my local store in collingdale pennsylvania. Recently I was looking for extra storage for my ps5. They didn't have the one I was looking for so the employee told me and I was ready to buy my game and leave. GameStops manager jumps in and says they do have one and she proceeded to sell me one that does hook up to the ps5 but it doesn't allow you to play ps5 games off the storage drive. By the time I realized the thing was just putting my games back in my game storage and creating storage issues, it was too late. So I am now dealing with a dispute as per usual and I've decided to never deal with gamestop again and tell ppl to just not engage hoping to save them from the pain and strife of dealing with gamestop, they're poor customer service that's essentially there to talk to you and do nothing else and the in store help that is worse than the help of a child gamer online. Please just do not even deal with gamestop if you know what's good for you, they will steal your money every time. GameStop has responded to me by saying it was out of date, that it is compatible with that drive but when I look it up it clearly says you're only able to archive your ps5 games on the drive. I've added a couple photos for help. Something their manager should've let me know before selling it to me for so much money. Please, don't buy from GameStop, go somewhere else where they care about the customer

Easy to use! It only took 5 seconds for my son to receive this and this is an excellent way to send belated gifts to family members.

Its fairly new and it is the best place around here to get new and used games and accessories for a reasonable price

If you're looking for games this is the stop you need to make love this place and the selection of games they have.

To GameStop (GS),

You have lost a customer.

The inability to manage an order from cart to delivery is amazing, which includes making your customer happy when something goes wrong. Shame!

On Dec 4th, I placed an order that was canceled without any notification. Upon reviewing my GS dashboard, I noticed the canceled order and called customer support to figure out why. Upon calling in and dealing with being on hold, customer support proceeded to drop the call and not bother calling back. After proceeding to reach out again and sit on hold, I got customer support (cs) who apologized, provided me a 1x use $5 discount code, and told me to re-issue the order. I proceeded to follow directions and place a new order. After placing the new order, I reviewed the GS dashboard again and noticed no progress had been made on shipping my order at which time I called customer support again. Customer support advised me that the finance dept had an issue with my name being different than my company card and recipient at which time I confirmed it was me and a legit order. I was then told my order would be processed in the next 24 hours. The following day my order was cancelled again.

At this time, I was extremely frustrated and issued a new order using PayPal to get things cleared, but now my promo code was not working and the holiday order had been delayed. Upon calling customer service, the CS rep acknowledged new order had been successfully replaced but would NOT reinstate my $5 discount and/or expedite my shipping. When asked to speak with a manager, I was denied. The response was only, "This case has been closed and no further action can be taken. Can I help you with anything else?" and repeated several times leaving me zero recourse and/or relief.

I manage several ecommerce sites as well as customer service and this is NOT how you treat your customers. Not only have you lost a customer, but I will make sure others are aware of how you treat your customers.

Shame!

The premier gaming website for any game system. Best out there for gaming information + reviews. No complaints.

I never had a problem receiving games ordered from this website. They have a great selection of games.

I like games shop they are terrific amazing... who dose not like games don't lie everyone was a child and liked games...

This is were my do all their game shopping. Great prices and great people. 100s of games, easy access. Gaming made easy

I don't know what I would do without Gamestop, and my teenager is totally hooked on the people and the product.

I went to GameStop (LaSalle) with a damaged (white) ps5 controller. Traded it in for a (black) ps5 controller. Got the credit + my debit card to buy it. The cashier said we have to order it online for you, we're sold out in-store. She placed the order and gave me a receipt. When I got home I received an email from GameStop. It said order cancelled. I called GameStop the next day. They told me the store cashier did not process my order within 4hrs. So it cancelled out. You should receive your refund within 7-10 biz. Days. 11days later I called GameStop to check on my refund. I was on the phone for 2hrs for them to tell me the cashier put my credit+ debit payment on a gift card and made the purchase online. When it got cancelled it went back to the gift card. I explained that { I never even held the gift card, the cashier did the whole process}. Costumer service told me to go back to the store I started at. I did (frustratingly) Just for them to tell me call costumer service. So I did while in the store. This time they said they will get the district manager involved. They apologize to me then told me I would receive a gift card in 3 -5 biz days. So I left the store (frustratingly) after 1hr. 5 days later I called GameStop again to check on my gift card. They tell me there was an issue processing my gift card. So this time he said "I'll do it the right way" now I have to wait 3-5 biz days again. Hopefully it comes. I walked in GameStop stop LaSalle originally on 3/19. It is now 4/2. I'm still waiting for this to be resolved... ps. I ended up buying the Black ps5 controller at Walmart

Too expensive for the games they have, bad service and no people skills, i buy because i have too there no other stores i xan shop

Lovely! All games news updates patches trailer all you want is here just click the button and you will get all you wanted

I liked it a lot better than shipping a gift card, because i had it quicker. I just don't like how you can't buy gift cards with other gift cards

Cheap price but low price does not effect their services and quality. I am very happy with their services.

I took some fairly new game in to trade in and got. 05 Cents for one and. 10 cents for another. SUCKS

Easy to work with - quick and easy downloads - always available to help you if you run into any problems