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GameStop has a rating of 2.0 stars from 547 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GameStop most frequently mention customer service, next day, and credit card problems. GameStop ranks 930th among Games sites.
GameStop the best for shop your favorite games, all good stuff. Lots of bunch games, good job gameStop
Date of experience: May 18, 2019
They tried to make spend more and more and then got and attitude when I didn't want a subscription to a magazine
Date of experience: October 22, 2017
This store always has the games i'm looking for and well I highly recommend this store for any games your looking for: 3
Date of experience: March 12, 2018
Best place to pre-order pokemon games ot get pokemon events basically if you love pokemon you basically have to like gamestop
Date of experience: October 10, 2017
Pretty decent games, pretty decent prices and the shipping speed is decent also their selection of games are nice
Date of experience: February 19, 2015
Wonderful company great customer service and terrific brick and mortar stores. Great online customer service had a wonderful experience with them.
Products used:
Shirts, toys , figures and games
Date of experience: September 24, 2021
All the guys there are very friendly and very helpful. They are very knowledgeable about the items that are sold
Date of experience: December 14, 2017
I hate you. I hate you hole family. I hate your store. Your like a drug dealer that cuts his $#*! with fet..
Tip for consumers:
Your the big pharma of video games.... you the military industrial complex of children's toys....u suck...
Products used:
U probably got 10k from me since 03.
Date of experience: September 2, 2023
I bought some items and i have satisfied with the quality of the product
The quality of the product is good it is more than expected by me
Date of experience: November 27, 2017
It is an ok place to get ahold of games. Although everything is going to streaming so I think it will go out like blockbuster soon.
Date of experience: April 6, 2016
And fair prices! If you're looking for a good / great selection of used games, then Gamestop will probably be your favorite store :)
Date of experience: May 8, 2015
Their customer services are very good and helpful. They always provide full info related the product which you buy. Keep it up.
Date of experience: October 20, 2016
I have ordered a bunch of stuff from this website, all was always delivered on time, no problems whatsoever.
Date of experience: January 12, 2016
They sell new games as used and over priced! Thats why i prefer to buy either at walmart or download content from microsoft.
Date of experience: January 7, 2017
Always love the used games selection and knowledgeable staff. I wish their trade in values would be a bit higher tho.
Date of experience: January 30, 2018
Great customer service, really helpful in resolving any issues matter if it's a manufacturer warranty issue or an electronic question
Date of experience: October 15, 2017
They guys are very much friendly and willing to help. Never had any problems while having business with them. Outstanding!
Date of experience: January 21, 2017
They sell things too over priced and buy off you for very low prices Fudging scammers. Git out of my room im playing roblox
Date of experience: October 18, 2017
Recommend getting stuff from here. Fast and efficient. Definitely better than the most gaming e-commerce sites
Tip for consumers:
Everyone who plays games
Date of experience: March 22, 2021
Their customer service representative are very helpful. They explain each and everything about the products. Great way of dealing.
Date of experience: October 5, 2016
I find its really gone downhill in recent years, but I'm not sure how much that's to do with me and my changing tastes.
Date of experience: March 8, 2017
Paid for 100 psn code never received it and haven't sent me my money back. Do not recommend ‼ completely unsatisfied
Date of experience: August 14, 2023
I purchased a gaming headset for a gift from GameStop about 2 weeks ago. I received a shipping notification and a day or two later I received an email letting me know my package had been delivered. This was around 8pm didn't see any type of delivery happen. I reached out to GameStop the day after to let them know and the rep asked me if I wanted a refund or replacement. I chose a replacement and she told me she would get a replacement item shipped out with one day shipping. Well I got the order confirmation and everything. Within a couple days when I hadn't received any shipping notifications I reached out again. This time the rep told me they had to do an investigation to find out where the package went and then they would send out a replacement. I was frustrated as it was already past the day I needed the headset for and the rep failed to mention they would need to do an investigation before shipping it out and the one day shipping they promised was moot. They told me the investigation would take about 5-7 business days and they would ship out a replacement then. Well it's been more than 7 business days and no email or update. I chatted with another rep and she told me said it takes 7 business days. When I told her it had been that long she then proceeded to tell me it was going to take an additional 7-10 business days for more investigation! Are you kidding me? It's not my fault the package was lost and now I'm waiting for an item I PAID for while they look into why the package never made it to my door. This company is totally incompetent and any rep I've talked to doesn't even care about my issue. Why would you offer a replacement if the customer has to wait forever when they can just get a refund and repurchase the item and HOPEFULLY get it the next time? With the way I've been treated I'm not letting this go and I hope it saves people from going through the same thing I am. I'm never doing business again and I hope this gets resolved quickly.
Tip for consumers:
Don’t buy from GameStop.
Products used:
Headset
Date of experience: June 24, 2022
While yes a bit expensive and yes the instore credit sucks. They do however have a excellent selection of games.
Date of experience: December 17, 2015
I took some old games and they almost gave me nothing for it when i went to use the balance i had online it wouldnt let me.
Date of experience: June 24, 2015
Shop GameStop, the world's largest retail gaming destination for Xbox One X, PlayStation 4 and Nintendo Switch games, systems, consoles & accessories. Shop a wide selection of gamer-centric apparel, collectibles & more.
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