GameStop

Our local GameStop is good. Always good customer service, very helpful. I buy games for my son, more expensive now then when I was a kid. But what can you do. Like the fact we can get used games for a good price, what I like best here.

Preorder arrived 4 days late. Went to pick it up, they lost the preorder and had no more to offer. Told me to call customer service for a refund. Who told me to go to the store for the refund... who, well you get the picture.

Physical and phone customer service is terrible. Nobody wants to do their job. As an elite member I feel like I've just wasted money on that as I never want to do business with this company ever again.

Even walmart has better customer service.

Gamestop, WHere you can buy, sell, and trade console games. These guys have a lot of the market nailed down in my area. They get exclusive pre-order items, Day of release parties and they have just about anything you could ask for as a console gamer.

Over on the PC end of things they are phasing out the service. Sad but true.Of course that only applies to thier storefronts.The bulk of it seems to be done online now. They have gotten into the digital distrubution game now.

I have had a few bad experiences with them though, Inability to modify pre-orders from normal to collector editions, and midnight releases closing before the time I was told. But overall I have had fairly good dealings with gamestop.

Jabber you have a clever idea getting reviews for company and their products, I just wish I ha thought of the idea first. I look at the responses to company's and see what is said I think it will do a great service to society. Just think if every took it at heart their business might do even better than before. Jabber I give you 4 stars and tiy deserve even more for such a great Idea
Brenda Carlton

Game prices are semi decent, but don't plan on getting any money on perfectly fine games. I've always gone here to buy video games, nothing else in particular, and remember last year selling my wii along with about 200 dollars worth of video games, and two gem high value games, zelda twilight princess, and mario kart, and got in return about 36 dollars. You can decide if it was worth that, haha.

This company is a sleazy $#*! hole and as one apart of a gaming community and also loyal customer of them I am embarrassed to have ever thought they would conduct business in a professional manner. They're so desperate to stay open and keep their dying business alive that they'll rip off customers and screw them over for nickles and dimes. Please, if you buy video games buy them digitally or from amazon as well as headsets consoles etc. Send this disgrace of a business to the grave, and in the wake of this Coronavirus it seems they have no problem sending their own employees there. $#*! GameStop and everyone involved.

While I KNOW NOTHING of their products or games... it got me out of a jam last Christmas! Didn't have anything for my daughter's boyfriend as of Dec. 23rd... she suggested a GameStop gift card... Glad to say his eyes lit up brighter than the Christmas tree when he opened his card and found that little piece of treasure. Found out he's quite a gammer!

I orders 6 funko pops they all came damaged two with clarenece stickers. They resent the shipment 2 were broken. They resent those and one was damaged. Not from shipping. They clearly send what they can't sell in stores. Hope we don't complain. Its a scam. Will never order online from them again.

Orders a PS5 for a birthday gift for my son on said 1-3 day shipping. Two days in no shipping information I call get no answer from uninformed staff ask for a supervisor and get hung up on. Offered no expedited shipping to fix mistake so went on Walmart it will be here tomorrow. Thanks GameStop for losing my business

Shipping estimated delivery time for orders $40 and over (at the time of this post) is 1-3 day not including weekends and nonwork days but instead takes 7-10 (total wait time on day 5 still counting days (with no ability to track your purchase) unacceptable i will never be ordering via this website in the future due to this ridicules situation with misinformation and lack of customer service.

Gamestop was always the go-to place for things related to my ex-boyfriend's Nintendo collection. The selection of games for the DS is wide, and the experience is pretty hassle free. I use this place also when I need to get things for nephews or friends' children.

I ordered a Pipboy edition of Fallout 4 on their online store because it was available for a short time. There was an issue with the order and their website wouldn't let me order another one or cancel it.
I waited 2 hours for some guy in another country to answer my call, in that time the game had sold out and he told me there was nothing he could do.
I'd give them even less than one stars if I could.
Never ever doing business with them again.

This is a dangerous company to do business with! They have owed me for an XBox that was cancelled five minutes after it was ordered for over a month now. When I call one day they have the XBox and the next they say they don't. They have been sent the tracking number four different times. They are the most inept business I have ever dealt with. Will never ever use this business again! All I get are lies and excuses from them. It's been over a month and still don't have my refund. XBox should have never been sent to my house. They are so inept they sent out a cancelled order and it's been hell ever since! O

I ordered a console online costing 329. I did not receive a confirmation email which worried me. After two weeks I did not receive the console. I rang them and left messages on their machine. I emailed them and received a standard reply. Luckily I paid with Paypal. They will refund my money within the week. Avoid at all costs!

Game stop gives you a cheaper way to buy video games. We love Game stop and every time we see a one, we have to go in. My 8 year old can spot a game stop from a mile away! My family and I ONLY buy video games from here. And each and every one of them worked like a charm. I'll always be a happy customer.

I ordered a virtual gift card and never received it. How hard can it be to email a customer a virtual gift card? It took them 3 weeks to respond to my emails. They sent a new order confirmation, but still no gift card! The phone customer service is terrible. Long wait times, and it took 3 different days of calling, spending over 2 hours on the phone until I finally spoke to a person who knew what she was doing. One of the previous customer service reps told me to go into a physical store and have them transfer a balance from a gift card number he gave me over the phone, to a physical gift card. The staff in the store couldn't do it because there was no PIN. So I wasted an hour and a half of my time doing that for nothing! I finally just requested a refund. I will NEVER order anything from GameStop again!

I had almost 120,000 points built up as a My PowerUp rewards member. I've bought several consoles and countless video games and other products from GameStop over decades of being a customer. I've spent thousands of dollars there. I recently cashed in my lifetime worth of points. I had some issues getting the app to work right after I cashed in the points. I came back a couple weeks later and all my points were gone. After multiple phone calls I was finally able to get a refund... for 1/6 of my total points. They refunded me 20,000 points and said that was all they could do. F**k GameStop

Absolutely terrible shipping. Honestly, if I wanted to wait 2 weeks for a game, I woulda just want to the store and bought it myself. Better yet, I shoulda used amazon.com instead which woulda guaranteed my game arrived in 2 days, at worst 3 days!

This is when the estimated delivery date was for 5 days.

Honestly, I don't even know why I go to gamestop anymore, so many other outlets now that any where else is better. Game stop is honestly dying.

I purchased three games with extended warranties. When the package arrived it was empty. The packing slipped had all three games on it but no merchandise. I contacted the company and after waiting on the phone for over an hour they said they would have to get back to me about what they were going to do. This purchase was for Christmas by the 19th which was 5 days later and receive an e-mail. No e-mail ever. On the 19th I never heard anything and contacted the company. The second person I spoke with said it was approved to replace. They said they would expedite the package if approved. I tried to contact them for the next two days and the answering machine said they were busy and to call back. I still have not heard anything. They are very hard to get a hold of and the operators were very hard to speak with.

Gamestop could be much worse. The prices are usually somewhat decent, and the selection is on par with many of the other game retailers. The staff however is usually pretty awful. I have found that they will lie to you just to make a sale. I never take what the employees say at face value. This is mainly because i was told the Logitech G930 will not work with pc and that i will need to buy a second headset made for pc. (Even though it says the G930s will on the box)

Love the trades and love the service. The managers work so hard to please and help a non tech Mom! They know the safe games vs the ones that I don't approve of that most kids want. What would I do without my local GameStop for Christmas!

I bought a Wii U console due to a promotion they were running. I apologize 100% in advance if they try to sell this to another individual. It has everything you can imagine wrong with it. It is yellow, orange chip stains everywhere, dust like I have never seen before, a cracked screen, wreaks of cigarettes, the power cord is ripped, the other charging power cord is covered in soda, and the hdmi cord is busted. REALLY GAMESTOP? This left your warehouse in checked and approved condition. I paid $70 and the only thing not damaged is the sensor bar ($5 maybe). I should smash this so you don't try and sell it to anyone else. Customer service is a waste of time. Don't even bother calling. I gave you one last chance GameStop. It is no wonder why you are going away. Good bye!

Recently pre ordered a game for my son. It was released on the fourth. They sent it on the fifth. Happy enough with that. I've also ordered a board game through them that came in time for Christmas. Reasonable shipping.