GameStop

I ordered a Ps5 for a 9 year old for Christmas from the online store. They shipped a Xbox360 and will not return it, exchange it, or even look into the issue. The store sites say you have to work with the online store. The wait times are over 30 minutes on the phone and they say they hold your place and will call you back but they do not. When you email them they do not return your emails.

I would give no stars if it was an option. I've been a customer at your store for over 20 years. My husband and I have spent a fortune of our hard earned money at your stores. For some reason we keep buying gaming head sets along with the warranties. Every time we buy the headsets and the warranty the employee working claims the warranty covers EVERYTHING, but THAT IS A LIE! Today we went, at least our third time over the last few years, to return a defective headset along with our warranty to receive a new set. And of course like every other time we are told our warranty does not cover it. What is the point of a warranty if it doesn't cover anything! Keep in mind your employee selling us the warranty claimed it covered everything. So, with all that being said, we are done with your company! I know you could probably care less about losing my families' business. But when a major corporation like yours doesn't help out the little people supporting your stores, you will lose more and more customers, could explain why you are having to shut down so many stores! NO Customer Satisfaction!

Took my money no product sent customer service was horrible ll but jennifer who tried let's just say santa ain't coming this year

Thieves, stole 335 and the product from me. How many children did GameStop steal from today? No customer service at GameStop either telephonically or via email, they are all checked out……

I purchased a product from GameStop.com and it came in with an issue with the battery charging. I was not offered the opportunity to purchase a warranty and when I called customer service: they called me a liar twice.
If you have to purchase a product from GameStop: then do it in a physical store. If you purchase it from their website: there is a chance that they won't offer you a warranty, send you a product that will soon break, and then call you a liar over the customer service. I would not recommend GameStop.com, just purchase through Amazon or something.

I spent almost $300 on sportscards, and they never arrived. After awaiting 3 weeks for their Loss Prevention to respond, they sent me a photo of the location of delivery, which was absolutely NOT my home. Their response; "call the police. We will not refund this order. " Then, they turned off my ability to access my account and review the purchase. Absolutely deplorable customer service! I will never do business with GameStop again! Buyer beware!

Recently purchased two game cards from GameStop and they literally are fake Cards and when I called corporate they gave me the number to some company called epic that don't have any way to resolve anything. No one offered to replace the useless card and their ridiculous return policy is just as useless as its only on the receipt and it's literally too freaking late to tell somebody about a no refund policy after they've spent their money. GameStop if they're still going out of business all I can say is hurry tf up. Literally stole over $30 out of mine and my son's mouths. That $30 could've been used on two meals.

They took my money on December 7 2023 today January 29 2024 my game still has not arrived. Opened 2 tickets refund was denied. Today USPS opened an investigation telling me they sent the package to a zip code that doesn't exist. Don't buy from this company, money hungry is all.

Paulo (Pen Centre GameStop) and Alex (Eastgate GameStop) were collaboratively and enthusiastically able to locate my purchase by searching through their systems in order to better assist me with my exchange. I misplaced my receipt and the Item I purchased was faulty, lacking sustainability. I showed them a screenshot of my dated Interac transaction. With this information alone, they were able to do an exchange. I am overjoyed with the customer service. I became a member will continue to be a loyal and satisfied customer because of these two gentlemen.

Received order today one item was missing parts and the price dropped by $22 since I ordered and received it. Called customer support and told that it would be 3-5 business days before I hear anything back on the missing parts and that I cannot get a refund on the price as the item is clearanced out. Problem is the direct link and the product page do not mention it being on clearance at all. It is only in the search results that it lists this and then you have to hunt through their return page to find out that they will not accept returns or price matches...Terrible and will never deal with them again!

The customer service was garbage as my order sat in the warehouse for days not moving at all, and it was never moved until I had to cancel it through customer service who was tone deaf as to the situation with incompetence. It is oblivious from the other reviews that GameStop doesn't give a crap about their customers because they display a great deal of incompetence when handling online orders.

When I called customer service they didn't seem to care at all, and I wanted them to figure out what the hell was going on. Instead of doing that they said they will just send a request to cancel to the warehouse to cancel. Basically, what they tell their customers that they are going to do the bare minimum, if you can call it that, to get their customers to buzz off. In their eyes you are not a customer, but just another order number and they made that clear from the call. There was no care and no desire to see what is going on.

It is a shame that they keep throwing their hands up wanting to know why their company is going in the crapper and the answer is right in front of them. I would gladly warn anyone away from this organized joke of a corporation and advise them to shop local because at least locally they can't fumble your package around like its their stocks. Also, they do this with almost everyone's online orders apparently and ruining their birthdays, celebrations, and general days in the process. Great job in being everything a company should not be in customer service Gamestop!

Ordered oculus. Walmart for some reason delivered it. Waiting and waiting never showed up. I have cameras and everything. Ordered as a Christmas gift for my kids. Investigation took over a month. No gift for my kids at Xmas. Game stop said it was delivered. Didn't ask for my
Footage nothing. I'm out of 500 and someone else is enjoying my gift for my kids. They did NOT care! No sorry no gift card no half off nothing. I paid full for something I never got. The driver or someone else is enjoying it. And I'm just out of luck. GameStop is the worst!

Okay, in store things are fine. You can see a product and you are responsible for getting it home so you know it will arrive in good quality.

Do. Not. Order. Collectibles. Online. I was just astounded that I would even be sent an exclusive collectible in this condition. The actual package it was shipped in by the USPS looked perfect, no issues. So that means someone saw how completely crushed this Pop was, went "eh", and threw it in a box anyway. Really, guys? Thank god they sent me a new one free of charge.

Waited on hold for 20 mins only to talk with a condescending jerk who audibly laughed at me on the line. He didn't take the time to explain anything to me and talked to me like I was a child. Hopefully this store will go under soon. I know I'm done buying anything from them. I don't care if it's cheaper it's not worth dealing with their $#*!ty customer service reps.

Bought a wired xbox controller from them on 12/22/2023 obvious Christmas gift. Item works for approximately 10 minutes at a time. Took it back to Game Stop. Very rude store personnel. Told that the wired controllers usually only work for a short time and that I should purchase a non-wired controller that is made by Microsoft. Would not refund me because I didn't have the box to it. Did I mention Christmas gift? No box. I was also told the these 4th party (PDP) items are "hit or miss" on working. When I mentioned, in front of customers, that you know king sell "hit or miss" disposable type items, that customers need to know this, he told me to leave or he was going to call the police. I called game stop customer service and they would not help. Bottom line. Don't open the packaging and don't use the product. And they obviously know that they sell defective products. Maybe a posted sign stating all Products are considered "Hit or Miss" and do not try to return a defective product, we won't honor our 4th party sales!

I ordered a playstation at 9:33 am today, chose "same day delivery" option, paid for it, received a confirmation email stating "You will receive your order by 8 pm today".
Great!
My child is sitting at the porch of the house waiting for delivery. For hours. In a cold.
At 7:20 pm I called customer service. The guy told me that order has not shipped yet, and I have to wait 24 hours.
When I asked him why my e-mail says: You will receive your order by 8 pm today, he hung up on me. Simply hung up.

Thank you GameStop! I will never have any business with you, and will actually spend some time leaving feedback on every internet site I possibly can

Just had the very worst experience with GameStop. We purchased a TV through them because it was supposed to come with $100 gift card (which was going to be a Christmas gift for my son). The gift card never came. After multiple email exchanges with them over a 3 month process... and being told that I would receive a replacement electronic gift card... they just told me that the gift card was used (likely stolen). They will assume no liability. I'm just out of luck.

At this point, it appears that all I can do is save others from a similar fate by sharing this.

Matt Furlong GameStop

Gaming head set-Bought this head set for my son and when i saw the price we were so excited for such a killer deal. When my son opened it he was upset. If u look at my pictures the front of the box it shows the real head phone on one side and a pic of a head phone on the other making u believe ur getting a head set with two head phones. Instead it comes one sided. The back shows the real head set so make sure to look at detail.

I ordered 4 items from GameStop.com on 11-10-23. Shipping is $7.99 for 1-3 shipping. 1 of my four items arrived on 11-15-23. Today is 11-26-23 and 3/4 of my order still hasn't arrived. 1-3 shipping is now going on 16 days. The only updates I can get is that it still says that it is preparing to ship. And it has said this for the last 13 days. I have reached out with several emails to GameStop and all anybody could tell me is that they will try to speed up the process. This was my first time ordering from GameStop online and it will definitely be my last.

I purchased and iPhone 12 back in September 2021 new. It stopped working in January 2022 and I had a warranty so I returned it for my money back because the phone was defective.
Its going on May 18,2022 and I still haven't received my refund but they have their product back and customer service keeps telling me to be patient and wait for their corporate check and that takes 25 to 28 business days. Do the math I paid close to a $1000 for that phone and they wanted to give me store credit. Are they $#*!ing serious. They wont let me talk to the real people in charge because this issue could of been solved. I just want my money.
Dont ever buy from gamestop online because they sell defective products and take their time repaying you for their mistakes.

I've been going to GameStop for years now and always have good customer service. My local store is really well stocked and employees are very helpful.

This past Christmas I saved so much cash buying barely used games and a few classics for myself.
Can't say enough good things about my experience.

This place is great yes, And in times the prices can be fair, or unfair. Sometimes they pay you a lot for somethings, and sometimes you're better off just selling somewhere else. And o be honest, there have been many cases were they do not have a pretty common game I want in stock.

We all know that the future is digital, but if you are still old-school and looking to get a good deal on a recently new game, go to an actual store. I've seen $60 games be $20 or less at a gamestop. The games are sometimes lightly used, but are totally worth it!