GameStop

Hello, I preordered Battlefield 2042. I was told I would be called on release date with the Steam code to download the game (for PC). It is now two days after the release date, I did not realize what day it was and lost track of days. Well nobody has contacted me and its now two days late, on top of lost playing time, I also refused early access which I paid for earlier on during the game early release. I can assure you once I get my code for this game I WILL NEVER BUY from ANY GameStop EVER again! I have been a returning customer for years and spent lots of money on games, Call of Duty Points (COD CP) along with game systems, accessories and other things. I am very displeased and have never experienced such terrible customer service before in my life. Also all of this message has been copy and will be pasted to a review online. Thanks for such terrible service and handling of customers. Especially with something like this. $100 is ridiculous to pay for a preorder, especially for it not delivered on time.

I made an order from your website, using PayPal. The money was Put on hold from my bank. But I revived no order or confirmation. I start investigating. Your company never completed the transaction, telling me that PayPal denied the charge 3 times. However, the money is still with PayPal, because Game Stop DID NOT submit the charge to PayPal. I found this out on Dec 8. So this morning, Dec 11, I started calling again. I called Game Stop first, spoke to Jose S., explained the situation. Was sent an email, with an order number, to supply to Paypal, saying the payment was rejected by PayPal. With said letter, I called PayPal back, and was informed that the order number did not match their number. Not even the same format. Okay. So PayPal and I did a 3-way call back to game stop. We spoke to Vincent. Vincent then told us that there was a problem with my payment method. Really? Then why did paypal AND my credit card put a hold on the funds, and tie them up so no one could use it? Then he told us it would take 15 days to release the order on your end. So we asked to speak with a supervisor and Vincent then started stone-walling, coming back on line 3 separate times to tell us that no supervisor was available. Then he proceeded to put in the very request that he said only a supervisor could do. He then advised that it would take ANOTHER 3 - 5 business days to just receive an email with a determination of the order cancellation request.

So, you screwed up a $100 dollar order, for a e-gift card, for a game you are taking pre-orders for, that I was trying to send to my son(who lives 3000 miles away) for his birthday, which is today, Dec 11. All my kids(all adults) are frequent Game Stop consumers. They spend hundreds, and in my son's case, probably more than a $1000 a year with your company.

They boycott together. You have lost 5 individual customers because you do not want to take responsibility for your own screwups.

The sad thing is, you're a huge corporation and you don't care.

*PS: Jose S. Gets an atta boy for trying to help. Vincent gets a zero.

You'll find some good product at good prices plus the staff is always knowledgeable and willing to help.

So I ordered a game from GameStop the other day and still waiting for it to be shipped and if I don't see it in the mail today or tomorrow I'm never shopping there again

I BOUGHT A USED (MISTAKE) PS4 259.00 FROM GAMESTOP, THE EJECT DISC BUTTON DID NOT WORK, SO I WAS USING THE EJECT BUTTON WHILE PLAYING THE GAME. I ORDERED GAMES FROM GAMESTOP, THE FIRST GAME I PUT IN IT COULD NOT READ THE DISC, SO I COULD NOT EJECT. SO I AM STUCK WITH A DEFECTIVE CONSULE FROM GAMESTOP WITH A DEFECTIVE GAMESTOP DISC STUCK INSIDE IT, AM NOT ABLE TO RETURN AS IT PAST 15 DAYS I HAVE HAD IT. IF THEY HAVE VERIFIED THE CONSULE WORKED PRIOR TO SENDING TO ME THEY HAVE NOTICED THE EJECT BUTTON DID WORK. SCOUNDRELS LIKE THIS NEED PUT OUF BUSINESS.

Always reliable to get my games ordered in the right manner. Highly recommend getting your games online

Thank you for every little thing I could by from you. Happy as a child.
The service is at the highest level! Thumbs up!

Refused to give me a non-opened game. They said they were all open. What the heck is that!? Not new if you ask me!

Best games i got from this website and always feed with them cause i dont want to miss any new or upcoming game's update

Steam is one of the most popular online videogame stores and DRM. If you're a gamer you know it. It's as simple as that.

They are almost exclusively alone. You also can try games, they have everything. Reliable, trustworthy, not comparable to a noname online reseller.

I come back to Game Stop to keep purchasing my bf some games here and there. Decent prices on used games makes it quite easy to find good deals.

Very good option for any game related things... get it now and enjoy. A hazzle free platform for you guys

I have no idea what I am doing when it comes to buying X-box games for my son, but the staff at Game Stop is always so helpful in making sure I am making the correct purchase.

Ordered a Item on 12/12/20, FedEx Label was created on 12/14/20, Was Notified that Item would be delivered on 12/16/20, Never arrived, Tried to call FedEx but couldn't reach a actual person, Then called Gamestop Customer service, Was put on hold and finally spoke with someone after 20 minutes, I told them what happened and that according to FedEx it was still in same status waiting for pickup, And I should have already have received the item, Tried to cancel the order but they said that I could not cancel but I could get a replacement in 7 to 10 days, But I paid for express shipping, So next day I was notified that the sa. E shipment had left Kentucky headed to Ft. Worth, TX. And was taken out of Pending Arrival Status to be delivered on 12/24/20, Two weeks later from original order date. So for now on I am not shopping Gamestop at all, I will shop with Amazon.com even if it is a few bucks more, You don't have a hassle with such lengthy time delays.

By the way why would the package be delayed almost a week on a Express two day delivery option, And be sent from Kentucky to Texas, When I live on the East Coast, I told Gamestop Customer service that I could have driven to Kentucky and picked up the item in a shorter time that it is taking for them to ship it.

I repeat DO NOT SHOP ONLINE! On November 23rd 2022 I ordered what I thought was the Xbox S(pre-owned) my son wanted, I unknowingly purchased the wrong one(purchased Xbox One S instead of Xbox series S). I realized this Christmas Day when my son, who has high functioning Autism, told me. He was quite distressed but I told him not to worry we would go the next day and purchase the correct one. I couldn't have been more wrong! I was informed by our local Gamestop that since I hadn't purchased the extended warranty I was unable to exchange or return the gaming system, it needed to be within 7 days! I was appalled because this was a Christmas gift! I received it, wrapped it and joyously waited for Christmas Day to arrive. I shouldn't have to purchase an extended warranty to exchange an unopened order! My poor son lost it in the store, pacing and crying. My heart broke): In anticipation of what he was sure he was to receive he gave his old one away to a child he knew who couldn't afford one because he said it wasn't fair he had 2 when he knew the boy wanted one and couldn't have it. I'm a single parent myself(widowed), so I understood. I emailed corporate twice, NO RESPONSE! Called for DAYS on my lunch break and could NEVER get through(still trying). I'm saddened and appalled. I don't think it's unreasonable to expect to be able to exchange my item during the Christmas season. I feel let down and mislead. Corporate is only worried about raking in the cash and obviously feel their so big that they don't have to take care of the little people, their customers.

My son loves it because you can sell the games you're tired of, and you can pay in advance and get a new game coming out right away.

It's pretty good but need cheaper games, I think it would have been better also if they had more deals. They need more stock for new consoles too

I ordered five new games online. When I opened my package, I discovered three of the five games opened with torn-off stickers on the cases. I waited almost an hour on the phone with Gamestop, and their response was "let me see if there is something we can do" like they never been through this before. Five minutes later he came back with a solution. He said they will do a shipping label to exchange the three games, and that it will take a few hours for my label to pop up in my email.

The email eventually came up and it was for a return of all five games for a refund, instead of an exchange for three games. My wife spoke with them again about the issue and they gave her two options; either return all five games or find a store to return them to.

I notified Gamestop service on Facebook Messenger and they responded the next day. I responded back in more detail about the used games but have not heard back from them since which would be 5-6 days ago.

I decided to go ahead and return the three games back to a store. I showed them the games, explained my story and they attempted to explain to me that they typically pull new games from sleeves in the drawer and put them back in a box. I said I was aware of the practice but still would like to return the games as I deem them used when the shrink is removed (as any other typical retail store would). Well apparently so does Gamestop because they began to discuss how they have no way to prove that the games were new because the stickers were removed from them (I gave them the games in the exact condition how I found them in the package). Eventually he said he will look at the disks and determine that way. I was given a refund (except its been over 24 hours and still hasn't shown back up on my card yet) for the three games, however, the customer service was some of the worst I have seen from a well known retailer; not to mention some of the shadiest practices, too. I don't think I will ever shop from them again.

Preordered game for grandchild back in May 2022 at online store. Received confirmation. No game. Why?

I like gamestop its my first ever website i followed too as a teen back then and its really have it all

I love games and Gamestop is the only site in my knowledge which is providing game news, new games trailer, updates etc.

Good pricing, but not best place I have visited. Probably, that is just mine opinion. But good option, if other are unavailable.