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If I could leave less than a star I would. I ordered a Nintendo switch and they only sent me the cables and the wrist straps for the controllers. No consol was ever incased in my package. What am i supposed to do with just the cables? I called them multiple times, each time I would be on hold for anywhere between 30 minutes and an hour. There was no help. They told me that I could file a police report but that they would not help. I used to love this company, but I will never shop with them again.
Products used:
I couldn't use any of the products sent to me seeing as there was no consol enclosed.
Date of experience: October 22, 2022
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GameStop has a rating of 2.0 stars from 547 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GameStop most frequently mention customer service, next day, and credit card problems. GameStop ranks 930th among Games sites.
Pretty good video game products. The return kind of sucks, but the selections are great.
Date of experience: March 28, 2016
Sold me a second hand game and when i tried to sold back after a month, they not even paid 33%
Date of experience: June 11, 2015
I ordered a game from Amazon, and after a month delay in the release; they quoted me a release date over a week after the stated launch day for the game. That was unacceptable to me, so I canceled my preorder, and went looking for another game store that could help me get the game on time.
I found GameStop, and was assured that they had the game available, and it would be released and shipped on time. That if I had it delivered from the local store, id likely get it the next day.
So I placed the order.
The day came, and they said they had shipped it. I went looking online to confirm it, but the shipping company said they had not received it. Only the pre-shippment info. I ordered it from an Oregon store. They were trying to ship it from Texas!
When I contacted them complaining of the lie, and the attempt to ship from Texas, they gave me the run around. When I tried to cancel it, so I could just download it without the bonus; they refused. Saying it would take 48 hours for any attempt. And it wasn't guaranteed even then.
I told them they would lose my buisness if it was not in the mail as they claimed, and here when quoted. Even warned them I would leave negative reviews of they failed to uphold their end of the agreement. It was neither. They still gave me the run around. When I tried to remedy the issue, I was transferred to several different people. One for each attempted email. Each giving me the run around. Even though I told them delays, lies, and excuses would not be accepted.
As it stands the game will be over a week late. And I have had it with their lies and run around.
If you have anything thats time sensitive, or you need decent costumer service, avoid GameStop. They do not respect their customers, or their customers time.
They will give you the run around, hold your money hostage, lie to you about it, and tell you to have a great day.
They are a disgrace to what good game stores use to be. Shame on them!
I'm never ordering from them again. I'd suggest for your own sanity, and wellbeing that you look elsewhere too.
Tip for consumers:
They lied to me, and thats what ticked me off the most. Then gave me the run around, because I was deeply irritated with them. And told them I would be leaving negative reviews, if the insisted on playing games with me, and would not either refund my money so I could just download it, or make sure they kept their word, and delivered it in a timely manner. They tried to ship it from Texas, after I explicitly told them that time was important. Who knows when it will arrive. Im done with them!
Products used:
Game purchase
Date of experience: May 7, 2023
Don't get me wrong plenty of products to choose from, but be prepared to be raped by the trade ins.
Date of experience: March 16, 2016
I love to use this site, i mostly buy games, play until my satisfaction and then sold back to them.
Date of experience: June 7, 2015
This store has a great selection of games, plenty of things to choose from.
Date of experience: December 17, 2015
Everyone is very nice and very helpful.
I would recommend anyone to this company.
Date of experience: October 2, 2015
Awesome place to visit and browse and buy or rent from... great store
Date of experience: October 7, 2016
Not many games for PC's they are more for playstation, xbox ect.
Date of experience: November 22, 2015
Great place to come to, wide variety of games. Downside gets pricey.
Date of experience: December 17, 2015
Pretty good games, prices and the shipping speed is good also their selection of games are nice
Date of experience: July 14, 2015
They rip you off on game buy backs, better off selling online
Date of experience: January 31, 2015
They used to be the scene to grab games, but have fallen off the last ten years
Date of experience: July 11, 2016
You can get games cheaper elsewhere, the rip you off if you want to sell or trade in your games.
Date of experience: March 28, 2016
Shop here when I don't want to wait and esp when I need some knowledgeable help!
Date of experience: February 25, 2015
If you haven't been you should. There are locations everywhere.
Date of experience: December 17, 2015
Always friendly, always willing to help locate what I need
Date of experience: January 7, 2017
That website is a nice balance between too much information and just gossip.
Date of experience: September 15, 2015
One of my all time favorite gamer stores always have what I need
Date of experience: November 12, 2015
Their service has really improved in recent years. I bought a Xbox 1 on sale... it was good.
Date of experience: November 15, 2015
Fantastic. Best out there for gaming information + reviews. No complaints.
Date of experience: June 1, 2015
Selection 7/10, Customer Service 3/10, 'savings' 2/10, shipping speed 8/10, website itself, 5/10.
Date of experience: December 3, 2015
I like coming here, great selection and ok prices.
Date of experience: December 22, 2015
This is the only place i buy any of my games and gaming gear.
Date of experience: August 2, 2016
Stuck at what to buy your teenage son? Just ask the sales rep. Won't get you wrong.
Date of experience: December 24, 2015
Shop GameStop, the world's largest retail gaming destination for Xbox One X, PlayStation 4 and Nintendo Switch games, systems, consoles & accessories. Shop a wide selection of gamer-centric apparel, collectibles & more.
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