GameTime

Me and some friends bought 7 tickets for the Bills/Steelers playoff game in Buffalo in January 2024. We live in Florida. 3 days later a huge snow storm came through causing a State of Emergency in Buffalo. A full travel ban issues by the Mayor and ALL flights were cancelled in and out of Buffalo. Our flight was cancelled Saturday, Sunday and again Monday. It was so bad they even moved the NFL game from Sunday to Monday and that NEVER happens. Obviously, we couldn't get there. Not that we didn't want to. We physically couldn't! Airports were closed! We got our money back for airlines and hotel but not from GAMETIME! They literally used the opportunity to take advantage of people and show me their return policy. Nowhere does it say if the city is in a state of emergency! Another obnoxious company only worried about the bottom line and not actually trying to help people.

Hello,

Horrible experience, seems like everyone I spoke to was clueless to how to resolve the issue and at the end I didn't receive my concert tickets which I paid $1,104. I missed work, booked hotel and drove 7 hrs and everything else that I spent on meals all for nothing when Gametime said to go to box office and I would get my tickets which that was not true.
Box office at Vegas sphere said tickets where under someone else's name and that person needs to be present to get tickets. My daughter and I missed the concert. I called Gametime to let them know, I sent pictures of proof that I didn't get my tickets transferred to Ticketmaster nor email and investigation would get resolved in 14 days when I had already contacted Gametime 2 weeks prior the concert day and they never resolved they waited till day of concert 30 min to concert to say it will be investigated and will be resolved in 14 days unbelievable this should've been handled immediately. So unprofessional. I did already several reviews on different websites with my bad experience and also with BBB because GaneTime should have trained customer service representatives to resolve issues immediately but all were clueless or gave me wrong information.

Summary of my complaint. I purchased tickets to a concert through Gametime. The artist has "postponed" this concert and whole tour for a SECOND time. No rescheduled date. Riding the legal term "postponed" like a champ. Tickets paid. No concert. Simple, refund my money. Gametime's POLICY does not allow that. This is not a situation where I am choosing not to go. THERE IS NO CONCERT! Enjoy your POLICY Gametime. Protect the artist/venue and not your customer. Stay clear of Gametime.

I will never use Gametime again. Spent $1,000 on tickets. Received a confirmation at 11:00am that tickets were purchased and would receive an email to download them. Well I never received the download email. When I called to ask where my tickets were they said I downloaded the tickets and then resent them to myself. Since I did that they couldn't resend me link. Good excuse there but Why would download and resend to myself. I do not have one other email from them with anything about my tickets. I disputed it and they said the ticket download link was sent at 10am on same day I bought them at 10:43am. So let me get this straight you sent me the link to download tickets 43 mins before I bought them. That's your defense. This company is joke with horrible customer service. Pay the extra money and use a real company.

I was attempting to find out how much this company charged for an additional fee, and instead of going to an inbox, it immediately purchased the tickets, adding $30 per ticket. After being told there was no way to reverse it, I rec'd a text stating an IP address in Las Vegas accessed my account. I called their number, and the phone was answered in Punjabi. They switched to English. After 30 minutes on the phone, all I was told that everything was ok, and not to worry. As a result, I've cancelled my card to protect my account. Whatever you do, don't use this company for anything, EVER!

Gametime is the scam of all scams. Charged me $68 for $30 tickets and said if I can find a lower price they would issue "Gametime credits" (ooh which dont expire) and if you ask within 24 hours, they might refund your order in... Gametime Credits! You'll never get your money back.
Well I found a lower price and it was on Ticketmaster.com literally the same website these chumps bought the tickets from, and then jacked on a $24/ticket service fee after adding 50% markup. I got conned into buying from them after searching for the event on Google and ONLY seeing 4 places that were selling the tickets, none of them were ticketmaster. So shame on Google for being a part of this scam.

When I bought the tickets it didn't say they were no view seats. It did have the small eyeball but as a senior who hasn't purchased tickets in ages, I didn't notice the tiny symbol. I took my granddaughter to her first concert ever as a birthday gift. We couldn't see half the concert. Two different managers refused to give me any type of refund. Others in my section had a similar experience with StubHub and they were given a 50% refund. I'll use StubHub in the future! Neither manager cared at all that they were losing my business. Sad part is, customer service agents were great and agreed with me but the managers should be replaced!

Two days before, they said I would have the tickets 2 hours before the performance (which is ridiculous). 3 hours before the show, got a text the tickets were no longer available. Paid for them 3 weeks previous. Ruined entire night. Horrible experience. Will never use again.

I bought Taylor Swift tickets and I asked when my tickets would arrive. I was told 3 hours before the concert. They never mentioned this prior to me buying tickets. That is craziness especially if coming from out of town. This sounds like a scam and I am sure I will never see these tickets. Now the customer service will not answer any of my email just ignoring my questions etc. very interesting but definitely a scam! They should be shut down for sure. Just don't buy from this place..

I accidentally purchased concert tickets in the wrong city and Gametime didn't lift a finger, I mean didn't help at ALL to refund or credit my account. Their words: Sorry, you can either give them to a friend or sell them. Sell them? I don't even have the tickets in hand until a couple days before the show. Thanks for nothing.

Spent $795 on three tickets to a comedy show. The tickets were transferred to my Ticketmaster account and one day later I got an email from Ticketmaster stating the tickets were obtained fraudulently and were not valid. I contacted Gametime and they would not refund my mo et. I had to contact my cc company to investigate and get my money back. Will NEVER use this website again. Total scam.

Stay away from this money hustling joke! Every purchase I've had with them, there was an issue. The latest was purchasing a seat 1 on the end. I get the transfer and it says seat 7. Gametime tells me they review the order and that's what I purchased. I would have never bought a seat 7 in my life. They do no not show you what you're actually purchasing until after you've bought and they have their outrageous fees. Look at the other reviews. They are rated a 1 for a reason. The 1 isn't for being an industry leader. Stay way from Gametime!

It's fraud. I purchased a ticket for $570, of course ca 748 CAD, and they drew 400 CAD more! Now disputing the amount through my bank. I asked them to correct this and they referred me to their FAN group! Ridicule!

Ordered 7 tickets for a Dodger game, around $2,000 and my order was accepted one week prior. Game time said my tickets would be ready the day of the game. They were not, they had been double sold. I was offered alternative tickets hours prior to the game (my group was already on our way) and I was told the transfer of tickets would take "a while". They NEVER came and I was told they "became unavailable". I happen to be watching the same offered tickets in another website and the owner was raising the ticket prices, presumably a negotiating tactic by the owner with Gametime to get more money. All 7 of us were literally left waiting at the park gates. Ordered similar tickets in STUBHUB and was able to download them instantly. I'm now waiting 3-5 business days for my Gametime refund. $2,000 are being held hostage as my nightmare continues.

Would give 0 stars if I could. Account was hacked and someone purchased $1072 in tickets on my debit card in another state. Was told all ticket sales are final even if I didn't purchase them. Their advise was to accept the tickets and try and resell them to get my money back. Got into the account and there was a new York number attached to it...not my number. Gametime is a joke and does not protect their customers from scammers. Be careful if you use them

I bought five tickets for the Braves playoff game for $2150, they never transferred the ticket and kept making excuses all the way up until game time. We drove down from Tennessee three hours because they had we're working on it to get to the stadium and find out we had no tickets and we were going to have to buy a new ones.

It is just so ridiculous that fees are 50% or the actual purchase. If this was a legit business fee would be based on a fixed amount or a fixed percentage. But this seems to increase by the minute. A $32 fee for a ticket that is $71 is absolutely an illegitimate business transaction, not to mention that fees are not visible at first. If you don't know your math, you might think you are only paying for the tickets. But when the small next to the total price is checked, it shows ticket price and fees, also require math to figure out the total amount charged as fees.

I purchased tickets on their deal $$. Guaranteed floor seats section a or b. I got section G last row!
It even stated on my order and their app I would get section a or b.
I spoke with a supervisor and they offered me $100. Ridiculous.
I was a customer- but never again.
I advise people to go purchase tickets from other sites and they do not backup their promises.