• GameTime

GameTime

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Overview

GameTime has a rating of 1.1 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GameTime most frequently mention customer service, purchase tickets, and box office problems. GameTime ranks 246th among Sports Tickets sites.

  • Service
    70
  • Value
    69
  • Shipping
    51
  • Returns
    67
  • Quality
    67
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
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26
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How would you rate GameTime?
Top Positive Review

“Cheap Quick tickets”

Archie W.
5/14/19

Other then the tickets being in U.S. funds@ a Canadian event I"m happy.Its very easy to use. Quickly showed a friend while watching a Raptors game after 1/2 time we could have got seats for $56 ea in American funds thought):

Top Critical Review

“Never again!”

Barbara m.
9/26/24

I chose 2 seats to a concert at Madison Square Garden. The seats were costly but I wanted to attend the show. Once purchased they then sent me the seat information which WAS NOT what I had selected The seats they gave me were behind the stage! I paid almost $700 for this! I immediately reached out to game time. Ultimately they would not correct the issue even though I snap shot the seats I had picked before confirming purchase. They would not refund me either. I fought with my credit card company which I had also contacted immediately. Bottom line I had to pay for the tickets and I never attended the show! I thought if I didn't attend maybe it would give me some leverage to get refund but it didn't. I will never buy from game time again and I urge anyone reading this to stay away from this site! 😬

Reviews (111)

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Reviews that mention popular keywords

customer service (33) box office (8) purchase tickets (17)
Thumbnail of user jayh1024
1 review
0 helpful votes
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January 24th, 2023

It asks to download the app but after doing so the tickets are no were not to be found. Pretty frustrated as these tickets were a Christmas gift.

Tip for consumers:
find another way to acquire tickets

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Thumbnail of user magenh1
1 review
0 helpful votes
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October 14th, 2019

I purchased 2 event tickets through GameTime on 10/4/19, they took $164 from my debit card on that date. On the day of the event, 10/13/19, they say the tickets are transferred to FlashSeats. FlashSeats say the tickets are transferred to AXS Tickets. So I had access to all 3 apps waiting for the tickets to come through to be scanned at event entrance. The tickets never came through, I took off work, drove 2 hours, and stood outside the event for 2 hours to be told I could not get in because the tickets never showed. Even if I did receieve them, there should be some sort of history that I used them or recieved them but I have nothing at all! I've reached out to all 3 busineses customer service, they all just keep pointing the finger at each other but GameTime is the app that took money, its in my bank statement. I paid for services/product that I never received. I've tried emailing GameTime, chatting, and calling. They hung up on me or ended the convo without resolution twice. They offered me a $25 credit for their site, which I will never use of course, as I will never use their services again but I do want my full $164 refunded. Their site says they have 100% customer satisfaction guarantee, but that is obviously nothing close to the truth. I should have read other reviews because hundreds if not thousands of other people have gotten scammed by them as well. I rate this -0

Tip for consumers:
DONT DO IT...RUN!! There’s plenty of other legit sites, please learn from my dumb self..

Products used:
None because they took my money without providing the promised product

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Thumbnail of user lastminutemomo
1 review
3 helpful votes
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October 29th, 2022

Please please please review the fees associate with any purchase. (3) $83 tickets cost me $342. Quick service

Thumbnail of user courtneys687
1 review
0 helpful votes
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November 3rd, 2023

Bought tickets for upcoming nfl game in FLA / upper bowl is same as lowest section now, so unhappy -

Tip for consumers:
Terrible experience

Products used:
Two nfl tickets

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Thumbnail of user dans2132
1 review
1 helpful vote
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July 30th, 2022

Bought tickets, paid, got to the game, tailgating and got a text we don't have the tickets. Do not use this site.

Thumbnail of user jeffh1996
1 review
0 helpful votes
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April 19th, 2023

They tell you that you should buy them and have them delivered to you immediately so you. It's a load of BS...They charged my credit card quickly and I was expecting the tickets directly to my email address. I had completely setup my profile including my credit card info and they were bombarding me with promo emails so I know they had everything the needed to send me my tickets. My friend & I were waiting outside the venue and I finally received an email stating that it was a TRANSFER email and NOT TICKETS! I had to click on another link to go to a TRANSFER screen where it forced me to enter either the email addresses or phone numbers of my guests! The system then proceeded to enter bogue phone numbers as I was entering them with no way to correct. I tried the CHAT LINE for questions and they wanted me to take screen shots of my tickets which I hadn't received! Later I received an email from the venue making me setup an account with them so I could get my tickets and of course their web page was NONRESPONSIVE. I don't know why I had to TRANSFR MY TICKETS and why they wouldn't just send them to my email/phone so we could enter the venue. We had to purchase additional tickets and once inside one of my guests received a notice for 2 tickets for some reason and then was told he had to get a TICKETMASTER account in order to get delivery of the tickets! Now you want my CREDIT CARD charge as proof of purchase...are you kidding me? What sort of BS is this?

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Thumbnail of user jyuma993
1 review
3 helpful votes
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June 24th, 2023

I lost my wallet. Somebody bought a ticket in Arizona. But I live CA
They dont care I am out 244.

Service
Value
Thumbnail of user nataliec688
1 review
0 helpful votes
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February 7th, 2023

On February 4th, I purchased tickets to a basketball game through Gametime. I purchased tickets to a Friday night game, and then proceed to purchase tickets to the next home game on the following Sunday. When I purchased the Sunday tickets, I never got a confirmation. They also asked for personal info that they didn't ask when I purchased the Friday night tickets. After a long time of not getting any emails or confirmations of purchase, I downloaded the app. I entered in my email many times and never got an email to be able to set up an account. Feeling like I had been scammed, I immediately tried to find a customer service number for Gametime. When I was finally able to find a phone number (I have never had to search so much for a customer service number), it wouldn't ring. When I called the next day, I was hung up on and got no where. I simply want the money back for the tickets. We still haven't received them, and apparently don't get them until 1 day before the first game? Unacceptable. When I finally got through to customer service they would not do anything for us, stating you only have 24 hours for a refund which wasn't stated anywhere. I would have been with in the 24 hours if they hadn't hung up on me. Or if their customer service phone number was way more accessible. After this experience, I looked up the company and they have about 30% 1 star reviews. Terrible customer service and a sketchy buying experience. My end goal here is to get my money back. I have disputed the charges with my bank in the hopes they will waive the charges. This company can not keep doing this to people. Having me be out $1760 is absolutely outrageous. I do not want the tickets nor do I even have them until March 23rd. Since they won't refund me I don't even have to opportunity to try and sell them.

Tip for consumers:
DONT BUY FROM THEM

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Thumbnail of user jeremyt478
1 review
0 helpful votes
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March 31st, 2023

This site is a complete scam. I clicked on a ticket price of $55 for concert tickets and entered my information, the email that I got says congratulations and shows they charged me a total of $80 a ticket. There was no confirmation before checkout to confirm a price just a confirm of the number of tickets. They offer a price guarantee, and I have complted all their steps, emailed, called, and chatted via thier website to no resolve. I WANT A FULL REFUND

Gametime Price Guarantee We work around the clock to get you the best prices anywhere. If you do find a lower price elsewhere we'll add 110% of the difference between the price you found and our price in Gametime credit to your account. We're good like that. :) We just need a screenshot of both sources with a timestamp within two hours of your purchase (aka 12:30 pm and 2:30 pm). Also, the prices need to meet these conditions: The lower price you found must be for the same event, the same date(s), and the same section, row, and quantity that you purchased on Gametime. The lower price must be available to the general public. AARP rates, AAA rates, military rates, corporate rates, etc, do not apply. Prices offered through loyalty programs, through contests, or as a part of a travel package are not valid. Prices from apps or websites where you don't know the event until after booking, prices from websites/apps where you name your own price, and prices you must call in for are not valid. The lower price must still be available when your claim is submitted to *******@gametime.co The lower price you found must be the final checkout price, and be more than just a difference in taxes and fees. We do not guarantee against price changes on Gametime itself.

MY TICKETS ARE CHEAPER EVERYWHERE I WANT A REFUND ASAP

Tip for consumers:
TICKETMASTER IS CHEAPER
HELL HAS OFFICIALLY FROZE

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