GameTime

I received an automatic email immediately after purchasing my tickets (two weeks before my event might I add) that stated my tickets were ready and that I should have received an email to claim my tickets. After waiting a week no such email was sent. I spoke to several representatives throughout the week before my event, who all had different things to say. Some said I would be able to receive a full refund, others said they were just the middle man and that they couldn't do anything for me. These representatives waited until 4 hours before my event to send my case to the "internal team". I spent at least 6 hours on the phone with these "representatives" throughout the week before my event to get no where. My tickets were finally delivered less than hour before my event started, conveniently after I had already purchased different tickets on seat geek due to fear that my tickets were never coming. Not worth the stress, waste of money, or struggle whatsoever.

I bought tickets 2 months ago for the Toronto Blue Jay's home opener. 2 days before the game my tickets still had not arrived. Many emails and phone calls and still nothing. 5 hours before the game and still nothing! Customer service/supervisors refused to replace the tickets and kept telling me to wait for the seller to send the tickets. Finally 2 hours before the game and me threatening lawyers and they finally replaced my tickets! Should have been done 24 hours before! Will only deal with Stubhub and Ticketmaster from now on!

Gametime is a scam of the highest order. They charged me three times for the same purchase yet never sent me the tickets. When I contacted them, they said they sent it to someone else's email and can't help me. I am reporting them to the police. Scammers of the highest order.

I bought tickets to go see Lil Uzi Vert. I have never got the tickets. It's been weeks and when I ask for a refund, they said no. And when I asked if I could sell, they basically said, "do it yourself". How am I supposed to sell tickets when I don't have them? $400 literally gone! Terrible. Absolutely terrible

I bought a ticket for a same day concert. Ticket Masters site was down and I couldn't get my ticket. It was getting super close to the start time so I bought another ticket from Stubhub.
I asked them for a refund. I got a complete runaround. I finally filed for my bank to refund me after being told I wasn't getting anything back.
I was searching tickets today and saw that I had a credit on my account. I figured well at least I could use that credit (and cancel the charge back). Nope apparently I am banned from this site.
Terrible customer service! Zero stars is too much.

They will scam you and tickets appear cheaper instantly. They do not honor their price match guarantee and their customer service is rude and will not help. Especially Marc. Do not buy from here ever! Beware!

Purchased tickets to a hockey game, I do not live in a big city so had to travel for hrs with my family spend money on fuel, food and, hotels to get to the game. 6 hrs before the game started I recieved a text message saying that I could not have my tickets, sorry about my luck. No help to be had, zero f***s to give. So now I am out $1000 for a trip to a hockey game that I did not get to see! If I could give less than 1 star I a hundred percent would!

We went to a football game this weekend and the seats were NOT as advertised. Completely obstructed view and when I emailed GameTime about it, they said this, "their images of the seat locations on the app are not always accurate." I spent $400 on the tickets and was told they would give me a $30 credit. We couldn't see the Jumbotron / scoreboard or a section of the field. It was awful. Never again, GameTime!

My tickets were invalid when i arrived to my venue to scan my tickets and when i brought it up to gametime they told me that it's not their problem and they can't give me a refund due to it behind past the events date as if i'm supposed to know my tickets weren't going to work pre-event. Customer service is super rude and sketch…called them and there were literally kids screaming in the backround.

I bought tickets for a concert and when I went to accept them in my TicketMaster account, it said they were claimeded by someone else. Gametime said my account was hacked or I transferred them but I did not. Ticketmaster confirmed this and stated that the Gametime seller sold my tickets multiple times. This happens all the time. Gametime does not honor their terms of service and will not research or talk to Ticketmaster to see they are wrong.They refuse to refund my money.

If Yankee Stadium ticket sales says this company is not reputable … listen. This company sold tickets at one price. Then said the seller had an issue and gave me another choice. Then said seller issue and gave me a 3rd choice to buy. Seats were not as good. Said I had to purchase for the better ticket price. Bait and switch. Then didn't send tickets until after game started. Then I couldn't get them because I need an app I don't have and my phone said was not a legit site. They say the managers are busy. They do t come to the phone. Lies lies lies about all policy.

Worse company to purchase tickets with. Even when I called to speak with them over the phone they had the worst service, even (Jasmine) hung up in my face. I called back and the next young lady was even ruder. My only question was why they kept declining my ticket purchase. I tried for the Beyonce concert, and now I'm attempting to get Sza tickets. Highly disappointed.

This is the must unethical company ever. They treat customers like crap and don't care if games get rescheduled or canceled you'll never get your money back! Don't make the same mistake I did. You get what you pay for… crappy seats, $#*!y costumer service and the worst experience ever!

I saw the event on Gametime listed as Xscape. Tickets. There was no other event name listed. I purchased the tickets believing I was buying tickets to an xscape concert. When the event occurred I learned the event was named something else and was a variety of artists with Xscape being one of them. However the group was not present at the event. And the event was callecd Scam and Jam. I called Gametime and indicated that it was not an xscape concert and they refused to acknowledge they had engaged in false and misleading advertisements and refused to refund my money.

Purchased tickets on April 5. Never received them despite contacting the company multiple times to report the issue. DO not use this service if you don't want to lose your money.

They claimed my credit card cancelled the transaction when my bank clearly stated it wasn't the case. They just don't want to take the fault that they don't have the tickets they stated they had. They won't give any credit or anything for their error. Just go elsewhere because they aren't interested in being truthful with their customers. (By the way, they didn't even email me saying the tickets didn't go through or anything, I had to dig into this myself). Their customer service agents are bad.

AWFUL customer service. They are just a middle man with Ticketmaster. Concert postponed because of covid. I am unavailable on new date and cannot go. They won't refund or even swap the ticket for another date. DO NOT USE THIS PLATFORM.

Tickets were supposed to be automatically instantly delivered. Still never received the tickets call Tata customer service they said I will you can. We might get them up to two hours before the game. Or we might not I said, what can I get my money back because I bought them somewhere else and I can get them automatically there like I'm supposed to get here Customer Service said no you cannot get a refund. The game is not until November 4,2023 almost 3 months away and I cannot get a refund and I said well I cannot sell my tickets either because I do not have my tickets. I said well you need to sell your tickets it since you can't get a refund and I said I can't because you never sent me my tickets and if I can't get them 2-4 hours before the game how am I supposed to sell my tickets, if I even get my tickets.

HORRIBLE customer service. I ordered tickets to a concert. They sent me an email to access the tickets - however no tickets were available. I only discovered this the morning of the concert when I went to download them. I contacted their customer service team and after SEVERAL rounds of "prove it to me" they finally made my tickets available 30 minutes AFTER the event had started. I obviously didn't go and requested a refund. They gave me $50 back of my whole order and as a CREDIT on their stupid app. DO NOT USE THEM.

I traveled to the Notre Dame Ohio State football game with my wife, very excited about the game. We bought (paid for) our tickets 4 months in advance, lower level on the 10 yard line. Two hours before the game Gametime notified us that the tickets were no longer available. The ticket price had gone from $550 per ticket to over $1200 per ticket, so this was a worst nightmare type of scenario. Gametime offered replacement tickets in the middle of the end zone. Because of the change in ticket price, we were left with no option but to accept. BUT WHAT A DISAPPOINTMENT. ESSENTIALLY, GAMETIME FALSELY ADVERTISED THAT THEY SOLD US THE TICKETS, EVEN THOUGH THEY HAD BEEN SITTING ON OUR MONEY FOR FOUR MONTHS. THIS IS UNETHICAL BUT IS ALSO ILLEGAL. GAMETIME, YOU CAN DO BETTER - KEEP YOUR WORD!