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Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gap most frequently mention customer service, credit card, and business days problems. Gap ranks 21st among General Apparel sites.
Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price. I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.
I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim. Shameful business practice in other words called STEALING FROM CUSTOMERS.
I ordered a product from GAP but received the wrong product. When i contacted customwr service to request an exchange, was advised i could only reorder and purchase the same product again, and if i wanted a refund for the incorrect product, I would have to ship it back then wait 5-7 business days for a refund.
Placed the same order and surprising, rwceived the same incorrect product again. To date, GAP refuses to send me the product I've purchased from them twice, and hasn't refunded me for either product I returned. Therefore, GAP owes me over $60 for the errant products they sent me and I was forced to ship back; And, they owe me 2 of the exact same items I already paid for. The worse part is the chain of deceitful untruths provided to me by GAP "Customer Service" reps, who assured me they would reimburse me for the 2nd error they made that I, the consumer, was forced to resolve for them, as well as cover the cost of expedited shipping once the issue had been identified and resolved. All a complete and utter lie! None of it happened; just a few hang-ups when I was finally able to speak to a human being in "Customer Service". True story.
ABSOLUTELY DEPLORABLE and FRAUDULENT BUSINESS PRACTICES, and even worse service! Negative 72 stars.
Tip for consumers:
Don't order from GAP online.
Products used:
None. Never received product from either order.
Date of experience: October 6, 2022
I love their shirts specially t-shirts and Jogger shoes, I ordered two times and they didn't disapoint me
Date of experience: August 26, 2015
I received a GAP card and I love it! They're always sending me discount codes, which saves me alot. Loving it!
Date of experience: December 21, 2017
In the jeans on shelf, i have good frame but i lookbig when i get home but small in shop they have tilted mirror
Date of experience: October 24, 2017
Gap kids is my go to for back to school which I complete the March before school starts in September!
Date of experience: November 17, 2016
Reliable, stylish products at popular prices, excellent service and delivery. Couldn't ask for more.
Date of experience: June 30, 2016
My favourite purchases this week a couple of stylish jumpsuits in jersey & lovely knitwear with Perfect quality and good prices. Totally worth it.
Date of experience: October 21, 2018
All in all I had a good experience, I liked your professionalism and attitude to the customers, I will buy again from your store, thanks
Date of experience: September 26, 2022
I am so disappointed with Piperlime. I ordered a pair of Hunter boots and a pair of socks. They claimed to ship the entire order, but when I received the very small box they sent me, I found nothing but a pair of socks. When I called to ask them to ship me the boots I ordered, I was told that they couldn't "re-ship" them until they had conducted an investigation. When the investigation was completed, I was told, they might be able to "re-ship" the boots.
When I called back four days later, I was told that they had investigated and were now authorized to "re-ship" the boots. Unfortunately, they will now require a signature for delivery "to make sure I receive them this time." I received the shipment the first time; they just didn't pack my full order. But that's their policy and they're sticking to it. So now, in addition to the delay I've suffered due to (1) Piperlime's inept shipping and (2) Piperlime's policy requiring me to wait while they investigate before they'll consider completing my order, now I'll have to wait until I have a chance to drive somewhere to pick up my order after I receive the notice that the deliveryman was unable to leave it.
This frustration could easily have been avoided if the customer service rep I spoke to when I realized half my order was missing had simply apologized and promised to send the rest of my order right away, perhaps with express delivery (and without burdening me with their signature requirement). Online stores, especially those like Piperlime that don't offer a price discount, need to realize that their benefit lies in quick, home delivery. In this case, I have neither home delivery nor quick delivery.
My first order was my last. I'll stick with Zappo's from now on.
Date of experience: September 26, 2011
I love 1969 jeans and their staff are great in Valencia Mall. Miss the mall since I moved up north but go there every time we are in Santa Clarita CA
Date of experience: November 21, 2017
I ordered and my order is yet to come so im still waiting maybe i got too much stuff.
Date of experience: June 24, 2015
Product is good and site is ok just pay attention at end that you have correct sizes ordered
Date of experience: March 7, 2016
The only reason that I have shopped at the Gap in the past 20 years is for boy's jeans. There aren't many choices for boy's jeans, and the Crewcuts at our mall moved out, as well as the Gap. Unfortunately, I purchased two pairs at Gap on-line recently which did not fit my son. I immediately returned them the next day. This order was placed before Thanksgiving and was received back to them (via slow USPS because they do not have a UPS shipping label). They received it on Nov. 30th, despite numerous 'customer service specialists' telling me they didn't receive anything. After tracking it and speaking to a supervisor twice, they admitted they received it. After six calls, I still do not have a refund. I was originally told I'd receive the credit on a Thursday, then a Friday, then 7-10 business days, then 14 days, then 15 days. Finally, a supervisor told me 15 days and made notes on my account to refund me at the 15th day. I called today (Friday afternoon- 15th day) and they are still refusing to refund until Monday, which is the 15th business day. However, they aren't going to be processing anything over the weekend, so I don't understand why I would need to make a 7th call to them. Also, the supervisor yesterday reassured me that I would not be told any longer time frame, and I literally received an email from Gap the next day telling me 25-35 business days! Is this company for real? And they wonder why so many people prefer to shop with Amazon and Zappos who ship in 1-2 days and immediately refund customers once received (or even just scanned with the carrier). No wonder they are closing so many brick and mortar stores. They are 100% not customer friendly and tie up everyone's money at the holidays, probably because they are on the verge of bankruptcy. And by the way, what happened to Banana Republic? They used to be my #1 go to for all clothes. I shopped with them almost exclusively for 20 years. Now they are like a bad Gap- selling only basics and their quality has severely declined. Fabrics are now polyesters and other synthetics, made in China and have no style. I think this company is headed out!
Date of experience: December 14, 2018
I bought from the store a few times and about three of the times I went I got a coupon from the clerks so next time I came I saved and bought more!
Date of experience: March 27, 2016
Very good for teenage price right for me to i also like the styles
Date of experience: April 6, 2016
I have always loved the stuff at the Gap, They are cute and fashionable.
Date of experience: September 23, 2015
I like it very much its all i have to say about the products.
Date of experience: May 3, 2016
They always fit, staff is very friendly and they stay in shape after washing!
Date of experience: March 11, 2016
I like the Gap clothes but the prices are sometimes to high.
Date of experience: March 30, 2016
Always have great quality and good deals. And free shipping after $50.
Date of experience: October 16, 2015
Okay you've got really nice stuff, but $80 for a shirt? Really?
Date of experience: June 7, 2016
Great place to buy our kids cloths. Great quality products.
Good pricing
Date of experience: June 21, 2016
I only wish I had an unlimited supply of money to spend here. I love this place.
Date of experience: November 3, 2015
I buy most of my stuff from here because of the quality that I can trust
Date of experience: July 13, 2016
Stay away from their credit card! They will ruin your credit!
Date of experience: January 8, 2016
Shop womens, mens, maternity, kids & baby clothes at Gap online and find the perfect pair of jeans, t-shirts, dresses and more for the whole family.
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