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Gap

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Overview

Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gap most frequently mention customer service, credit card, and business days problems. Gap ranks 21st among General Apparel sites.

  • Service
    28
  • Value
    28
  • Shipping
    27
  • Returns
    21
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
View ratings trends
13
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How would you rate Gap?
Top Positive Review

“Gap seems to be the best”

Tyler C.
6/14/23

Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price. I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.

Date of experience: 6/13/23
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Top Critical Review

“Gap stealing from customers”

Carol B.
12/20/24

I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim. Shameful business practice in other words called STEALING FROM CUSTOMERS.

Date of experience: 12/15/24
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Reviews (374)

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customer service (49)
Thumbnail of user sauda5
Pakistan
26 reviews
15 helpful votes
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January 4th, 2016

Gap site gives an attractive offer as more you spend more you earn. That's nice.

Date of experience: January 3, 2016

Thumbnail of user shaniquac
GB
6 reviews
4 helpful votes
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July 23rd, 2015

With Gap you get what you pay for. The service provides exactly what is stated within the details

Date of experience: July 23, 2015

Thumbnail of user toms164
California
2 reviews
8 helpful votes
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July 15th, 2015

Gap clothes are very good and rates are also suitable.

Date of experience: July 15, 2015

Thumbnail of user kristenb16
New Jersey
2 reviews
1 helpful vote
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May 19th, 2015

Sign up for emails for up to 35% off almost every day.

Date of experience: May 19, 2015

Thumbnail of user jacks420
New York
15 reviews
33 helpful votes
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July 23rd, 2015

Good prices, good cloths, everyone uses it, just use it.

Date of experience: July 22, 2015

Thumbnail of user francinem3
France
20 reviews
14 helpful votes
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November 19th, 2015

Prices go up and up. Otherwise it's awesome and classic.

Date of experience: November 19, 2015

Thumbnail of user lisah226
Singapore
5 reviews
0 helpful votes
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October 8th, 2016

Gap is one store where I like 8 out of 10 clothes, really nice presentation, quality.

Date of experience: October 7, 2016

Thumbnail of user wanyuw
Thailand
11 reviews
67 helpful votes
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Thumbnail of user judiem1
Italy
3 reviews
3 helpful votes
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September 27th, 2015

There are so many things to shop at Gap, simply love it

Date of experience: September 27, 2015

Thumbnail of user carleya1
Austria
4 reviews
1 helpful vote
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November 8th, 2016

Very nice online store. Medium to slow delivery speed, but packed well.

Date of experience: November 7, 2016

Thumbnail of user kyrana
Germany
1 review
0 helpful votes
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May 7th, 2015

It was pleasure to had a deal with your company specially the prices are very reasonable.

Date of experience: May 7, 2015

Thumbnail of user alishaf2
Indiana
2 reviews
4 helpful votes
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April 11th, 2016

I usually shop here for kids cloths. Pretty good prices and the quality is not that bad

Date of experience: April 11, 2016

Thumbnail of user isabellam17
Brazil
4 reviews
10 helpful votes
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March 24th, 2016

I can find so much things for my little child it is great!

Date of experience: March 24, 2016

Thumbnail of user jayn176
Utah
5 reviews
0 helpful votes
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December 9th, 2016

Good clothes quality and nice choice. Being their client since 5 or 6 years ago. Would recommend!

Date of experience: December 8, 2016

Thumbnail of user edwarde17
Spain
3 reviews
4 helpful votes
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March 11th, 2015

Comfortable clothing line and easy to navigate website.

Date of experience: March 11, 2015

Thumbnail of user krisb48
Illinois
1 review
0 helpful votes
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December 22nd, 2016

It's the gap what more can I say... better than Wal-Mart but similar in product quality

Date of experience: December 22, 2016

Thumbnail of user dominics19
Canada
3 reviews
9 helpful votes
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August 3rd, 2015

Gap.com has good clothing line and prices are very economical.
Love to buy cloth from here.

Date of experience: August 3, 2015

Thumbnail of user beverleyj
Spain
2 reviews
5 helpful votes
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January 20th, 2015

Have been a Gap fan for years slightly disappointed in the sales this year not many huge discounts

Date of experience: January 20, 2015

Thumbnail of user evelynh6
Texas
3 reviews
5 helpful votes
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February 11th, 2015

Date of experience: February 11, 2015

Thumbnail of user lillaa2
New York
1 review
0 helpful votes
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February 20th, 2015

Gap kids is really fabulous service, keep it up guys

Date of experience: February 20, 2015

Thumbnail of user zumbafighterc
GB
4 reviews
10 helpful votes
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March 11th, 2015

I really liked this place a year or two ago, but now it became pretty boring

Date of experience: March 11, 2015

Thumbnail of user pankajk7
Oregon
2 reviews
1 helpful vote
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October 8th, 2015

It is happy to shop on the official site, some products have discounts.

Date of experience: October 8, 2015

Thumbnail of user mikhailb1
RU
24 reviews
8 helpful votes
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May 18th, 2016

Normal, clothing store. It does not stand out from the rest. Average

Date of experience: May 17, 2016

Thumbnail of user suec65
Canada
15 reviews
22 helpful votes
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June 20th, 2016

Regular Shopper. Always a great experience. Usually buy sale
Items.

Date of experience: June 19, 2016

Thumbnail of user harryj24
Netherlands
3 reviews
7 helpful votes
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January 20th, 2016

I have couple of pairs that last me for more than 10 years now! Awesome!

Date of experience: January 20, 2016

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About the business

Shop womens, mens, maternity, kids & baby clothes at Gap online and find the perfect pair of jeans, t-shirts, dresses and more for the whole family.

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