Gap

I was trying to find a green zip up hoodie, but it would show me stuff for toddlers, men, girls, baby gap stuff, and it wouldn't show me a green zip a hoodie. And I tried clicking new clothes, but it showed me a list that I couldn't interact with any of the clothing items or sizing areas, and overall it was very frustrating and I ended up not finding it at all. And my kid got upset.

Not the best customer services. On hold two, three hours. Never respond to emails. I purchased Jeans and had a question about the size, but just got lucky that it's my size in the end, quality is good...

Another store with bland uninspired clothing but you can definitely find some deals in there and walk out with some nice clothes for a decent price. Just don't expect to draw any attention or make a statement with what you're wearing.

Slow slow order fulfillment! Takes them 4-5 days just to ship the order, and if you've opted for free shipping, get ready to wait another week after that. Unbelievable considering how quick their competitors have gotten. Pretty much just unacceptable for such a large company.

Visited the GAP outlet store in Salford and they put things on racks, say 40% off rack or 50% off rack. I found that with several items they did not deduct it or deducted a smaller amount. You should not have to check their honesty.

There is so much competition today for great styles at a great price, but they don't seem to get the message. Boring basics, still too expensive with all there sales trying to tread water. They think their customers want basics, which is true, but they also want approachable fashion items, which they could even do with some more inventive denim styles instead of just versions of the same things I bought there 10 years ago.

When they started off as an online shoe shop, it was wonderful and straight forward. Now they seem to have lost the plot and are more interested in selling clothes. Confusing website to say the least.

I am so sad! I order the most beautiful pair of boots on sale and when they arrived they were a whole size too small. There was no description about the sizing and no reviews to go off of. I am always always an 8 1/2 and when these 8 1/2 boots came I almost cried when they fit like a 7 1/2. They don't do exchanges on sale items, so now I am stuck with this gorgeous boots that I simply can not wear. The selection is okay, everyone once in a while I'll spot a diamond in the rough but after having such trouble with sizing/returns I am deeply disappointed. Won't ever order from here again. I'd stick to sites with easier exchanges or just shop in stores!

I have been shopping in Gap since 2007 and each item I bought was great quality and looks good on me. I just have to say that lately the sizes are bigger than they used to be. Like, for example I bought a jacket size Small that I normally buy and it was way too big, had to sell to a person who wears Medium.

I placed an order on Gap.com... Unfortunately the account had an former address that was pulled over onto the order... I made several requests to have the address updated... They refused to correct it due to "it's too far in the shipping process, sorry" well that was bull stuff since I next contacted UPS after the tracking number was available and they stated that Gap could have sent a message to UPS to update the ship to address... Long story short my order is now sitting at an address that I haven't lived at in 3 yrs... Hope the person there likes the shoes! Gap customer service stinks

My 16 year old son simply doesn't like it. He cannot articulate why exactly, but I think it has to do with not being cool or relevant to him. Even when I show him similar merchandise from the store he does like.

I had an online order ship in 3 parts. One of the packages was delivered incorrectly, UPS nor Gap were of any help, literally, when you call the Gap customer service it says "Due to the unusually high volume of calls, we are unable to respond" and then it hangs up. Their online chat is off. I went to the store and their response was "this has been happening so often and unfortunately there is nothing we can do about it except to try and call". After being on hold through the Gap phone at the store for 30 minutes, I gave up. I then emailed customer service and got the same response as I did when i called.

Buying clothes should not be a second job, it is a luxury and you expect good service, or just any service at all! I am beyond disappointed that I am in limbo without the goods i purchased or a refund of the goods I purchased because I cannot speak to anyone!

I've always loved this store & their products. They have very good quality clothing for all ages. My mom would buy stuff for us every year when I was little. I have great memories opening Gap gift boxes with my brother around the Christmas tree & fireplace. Their prices aren't low, but they're worth it because they'l last long time due to the great quality. And you can always take advantage of sales/deals via email sign up.

I placed two orders with Gap.com to be delivered to two different relatives to bring to me outside the US. Three days after I placed the second order, I received an email from Gap.com telling me they were verifying my credit card information and that I must contact them within 24 hours or they would cancel my order. I called and completed the verification process, but by then it was too late; my order would not arrive in time for my family to bring my order. Customer service said they could not change the shipping instructions to expedite shipping even though Gap itself was responsible for the shipping delay. I find it shocking that Gap.com has online reviews ranging from mediocre to terrible, and the company has done nothing to clean up its image.

I have ordered several of GAP tee's. I especially love the navy. It goes with so many things and the darker color is more flattering on someone with a bigger stomach. I usually wear either a small or medium in GAP and decided to keep the medium. The small was just a little too short for me especially if you like to tuck them in.

I had two fraudulent charges put on my Gap visa card that happened in January 2014 and were immediately deemed fraudulent charges. The billing of this was credited and rebilled on/off of my card over the 5 months Gap staff kept assuring me I would "see it taken off in next statement" which obviously didn't happen, or I would not be complaining. Approximately $3,300.00 worth at that. Finally just closed the card. More sadly I still have to pay the bill that is not mine to maintain good credit standing. They SUCK!

For all my basic casual like tees, sweaters, jeans, the GAP is my go to store. They have great jeans and t-shirts at a reasonable price and are very versatile in their styles and cuts. I'm a regular customer at this store, fast delivery, competitive prices and a great collection of designer clothes.

I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store.
They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer.

I recently ordered three necklaces and only received only one which was damaged. I was told I will not get a replacement because it's out of stock. They said that one necklace was "lost" in transit and they claimed to ship the other one yesterday. I will believe it when I receive it. Horrible company with very poor customer service.

I have been shopping on gap.com for my family for years. Most of our clothing basics come from Gap. I especially love their waist cinchers for kids clothing. But the best thing about them is their sales. Can even get up to 40% off.

I miss the classic Gap. You could always count on them for a solid set of basics: long sleeved Ts, basic skirts and trousers, cute dresses. The "trendy" clothes they are trying to venture into are like overpriced Forever 21 clothes. Hey, Gap -- we aren't really 21 forever.

Gap.com truly is perfection when it comes to online shopping. My orders always arrive on time and customer service is excellent! The return process is so easy and fast too. They seriously couldn't do it any better! Thanks Gap!

Though I prefer to do my shopping elsewhere, gap.com is still a place I check out for basics - plain v-neck t-shirts, socks, stockings, etc. Gap's always good for that. Actually, Gap body is quite good for underwear, pajamas and even sports bras. It's important to know your size before buying online because Gap can run small in some things and bigger in others. However, the quality is always pretty consistently Gap, and I appreciate that I can count on their customer service to be pretty good.