• Bookmark

    Gap

Gap

Is this your business?
Write a Review

Overview

Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gap most frequently mention customer service, credit card, and business days problems. Gap ranks 21st among General Apparel sites.

  • Service
    28
  • Value
    28
  • Shipping
    27
  • Returns
    21
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
View ratings trends
13
See all photos
How would you rate Gap?
Top Positive Review

“Gap seems to be the best”

Tyler C.
6/14/23

Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price. I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.

Date of experience: 6/13/23
See positive reviews
Top Critical Review

“Gap stealing from customers”

Carol B.
12/20/24

I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim. Shameful business practice in other words called STEALING FROM CUSTOMERS.

Date of experience: 12/15/24
See critical reviews

Reviews (374)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (49)
Thumbnail of user beemeew
New York
1 review
1 helpful vote
  • Send Message
May 16th, 2023

Gap kids has the cutest selection of kids clothing. I always know that when I need something for my kids, Gap Kids is the place to go. Keep it up!

Date of experience: May 15, 2023

Thumbnail of user mm151
Texas
20 reviews
16 helpful votes
  • Send Message
September 21st, 2015

This place still has boring clothes like Olde Navy. This store will put you to sleep from being bored there, if you like coffee and mundane clothes this place may appeal to you.

Date of experience: September 21, 2015

Thumbnail of user mohammedg17
New York
3 reviews
6 helpful votes
  • Send Message
June 22nd, 2015

Always best stuff in market comparatively to the others will be available at this site, I always prefer to purchase my all dresses from GAP and never had problem.

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2015

Thumbnail of user monicac157
Missouri
4 reviews
15 helpful votes
  • Send Message
August 21st, 2022

Picture shows (Left) Gap l and (right) normal size L Sizes are not to US standards. I have yet to buy a size that actually fits the size I'm ordering.

Tip for consumers:
Beware of The Gap. Their clothes are NOT true to size. The material on tops is so thin, it doesn't last very long. Pants/shorts are NOT true to size. Beware.

Products used:
I gave the top to a neighbors CHILD. It isn't worth the hassle of returning.

Service
Value
Shipping
Quality

Date of experience: August 21, 2022

Thumbnail of user lucyh237
New York
1 review
1 helpful vote
  • Send Message
June 27th, 2022

I was at gap today and my credit card declined and they could not help me. They were clueless. And I put in a random bday and they could not help me fix it so I left and didn't but anything

Date of experience: June 27, 2022

Thumbnail of user alexp9
New York
107 reviews
1,121 helpful votes
  • Send Message
October 29th, 2013

Technically I would give them 2.5 stars but whomever processed my return was courteous. I received a pair of shoes on Sept. 18th (the order was placed on Sept. 12th). I use their USPS generated label to return the shoes on Oct. 12th. For me that's 24 days - within their 30 day period because usually vendors like Amazon for example count from the day you receive your order and the day you drop off the package for returns. The package gets to them on Oct. 25th. It's out of my hands if the return service mail they commissioned takes two weeks. But for future reference, it seems like the return of 30 days is actually 30 days including possible time in transit to return and if that's two weeks for me, the return period is actually half of that - maybe 14 days. I received an email notifying me that my return was out of the period (it is if 20 days are counted for shipping) but they processed the return as a courtesy. That was kind of them but I'll be sure to either avoid ordering from them or at the least return anything the very next day.

Date of experience: October 29, 2013

Thumbnail of user loosyp
GB
2 reviews
0 helpful votes
  • Send Message
August 25th, 2019

Gap was one of my favorites in 2000s. However, it's more about being stylish than comfortable. So, I should admit that their clothes are good but not perfect :(

Date of experience: August 23, 2019

Thumbnail of user davew108
Virginia
1 review
0 helpful votes
  • Send Message
September 28th, 2016

A week ago I went into a Gap store in Knoxville with my family to buy some things for our new Grandbaby and the store was supposed to be for all baby things. It was in the mall at Knoxville. It was 90 degrees out and all they had was winter stuff, sweaters and things. This would be fine if it were winter but it was hot out. The sales ladies were really nice and talked about the cold air coming up but we wanted something the baby could wear now. Some lady shopping in the store told us about another baby store that had what we were looking for. Thats were we went and bought what we were looking for. I assume the people ordering stuff that dont live here cause its still hot and only an idiot would sell this stuff at this time of year. The Gap company people need to talk to people here cause this is the wrong stuff. The sales ladies said they didnt order the stuff and had to sell what they got in the store. The sales ladies could probably help the corporate folks out with ordering or could send someone to the other baby store in the mall and order what they are. I wont waste my time there again. They can email me but I doubt they will.

Date of experience: September 28, 2016

Thumbnail of user jv13
Canada
1 review
2 helpful votes
  • Send Message
June 1st, 2013

FALSE ADVERTISING?! I live in Canada, and don't buy online often, but when I saw that Piperlime offered "free returns" I felt more comfortable. I ordered a pair of booties, which I didn't totally love when I tried them on, so I sent them back using the provided shipping label, as instructed. Later, I was told I would not be refunded the shipping costs (approx $65) because I had actually bought the booties through an affiliate -- FiftyOne -- and their returns process was different. NOWHERE in the materials I received did it say I had to follow a different returns process, or explain what that process was, or else I would have. I feel this is a little bit shady. Further, I called their US customer service to discuss this (which was not resolved. I was told to contact Revenue Canada), I used their "toll free" number for residents outside the US advertised on their website. I was later billed by my phone company because this is, in fact, not a toll free number. Not impressed. Advise against buying from Piperlime, unless you plan on keeping your purchase. The returns process is bull$#*!.

Date of experience: June 1, 2013

Thumbnail of user paulap40
Texas
5 reviews
3 helpful votes
  • Send Message
April 12th, 2016

I have dressed my boys in gap clothing for the last te n years
And. They offer great coupons
Plus the outfits all look sharp

Date of experience: April 12, 2016

Thumbnail of user irenem20
Germany
14 reviews
36 helpful votes
  • Send Message
May 27th, 2014

The perfume was requested by a nephew for a gift and I've ordered twice he loves it so much! Will most definitely buy again;-)

Date of experience: May 27, 2014

Thumbnail of user janl32
Thailand
5 reviews
5 helpful votes
  • Send Message
September 28th, 2015

I love the scent of Gap's cologne and perfume, whenever my Auntie visit's U.S. there's no fail of asking her to buy some for me. :)

Date of experience: September 28, 2015

Thumbnail of user larsonb1
Lithuania
2 reviews
6 helpful votes
  • Send Message
November 24th, 2013

Ordered 3 pairs of shoes for my wife, returned 2, and kept the last pair which she loves. Amazing service and selection. Will be back!

Date of experience: November 24, 2013

Thumbnail of user wendyw115
Canada
5 reviews
0 helpful votes
  • Send Message
October 10th, 2017

My go-to place to get quick everyday clothes shopping that are good quality and look nice. I'm a fan but there really need to be more dress chooses

Date of experience: October 9, 2017

Thumbnail of user chadw121
New Jersey
9 reviews
0 helpful votes
  • Send Message
January 18th, 2021

I had only great experience by buying their production. So I also advices it to my friends and you;)
Have a nice day.

Date of experience: November 25, 2016

Thumbnail of user ghadirg
California
14 reviews
13 helpful votes
  • Send Message
May 19th, 2014

Though I expect more fit to me, actually its size is a bit too large. But basically I like this colour and design.

Date of experience: May 19, 2014

Thumbnail of user quinnw15
California
7 reviews
28 helpful votes
  • Send Message
May 9th, 2015

I seem to get thing rather quickly. I only shop during the sales, and mostly for my boyfriend. Their customer service is great,

Date of experience: May 8, 2015

Thumbnail of user tanyong
Georgia
14 reviews
25 helpful votes
  • Send Message
May 14th, 2021

I love the website sales are always available they have big men sizes only set back you have 2 hours to buy.

Tip for consumers:
Make sure you order asap item move fast online 2-hour hold limit for items in cart

Products used:
logo t shirt for men and women and sweater

Value
Shipping
Quality

Date of experience: May 13, 2021

Thumbnail of user marlenes43
New York
2 reviews
7 helpful votes
  • Send Message
November 8th, 2017

When I goes to gap I get a warm welcome they are honest good quality clothes delivery on time very nice

Date of experience: November 7, 2017

Thumbnail of user marionn3
India
3 reviews
1 helpful vote
  • Send Message
January 22nd, 2017

I really love the gap products. Their website is so easy to navigate and its more convenient to purchase online. Thanks.

Date of experience: January 22, 2017

Thumbnail of user vans33
Florida
7 reviews
2 helpful votes
  • Send Message
November 20th, 2016

Gap has been a great place for sharp looking clothes at fair prices for decades

Keep up the good work

Date of experience: November 20, 2016

Thumbnail of user kearyw
Georgia
12 reviews
40 helpful votes
  • Send Message
February 16th, 2017

Timeless designs but too overpriced, I like how they keep it simple and classic. Cant go wrong with their designs.

Date of experience: February 16, 2017

Thumbnail of user korif1
Tennessee
5 reviews
1 helpful vote
  • Send Message
April 7th, 2015

I love shopping for my nephews@ Gap.com. They have cute affordable boy clothes. I can always find a good deal!

Date of experience: April 7, 2015

Thumbnail of user cliveh7
GB
6 reviews
1 helpful vote
  • Send Message
September 19th, 2015

I like buying my tops and jeans at gap. Never had an issue with them fitting me. Because of my size this is very important to me.

Date of experience: September 18, 2015

Thumbnail of user gracier
Illinois
7 reviews
0 helpful votes
  • Send Message
August 27th, 2015

I love their clothes. Specially when they put sales on the website. Its always what i expect to receive.

Date of experience: August 27, 2015

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop womens, mens, maternity, kids & baby clothes at Gap online and find the perfect pair of jeans, t-shirts, dresses and more for the whole family.

How do I know I can trust these reviews about Gap?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Gap?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business