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Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gap most frequently mention customer service, credit card, and business days problems. Gap ranks 21st among General Apparel sites.
Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price. I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.
I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim. Shameful business practice in other words called STEALING FROM CUSTOMERS.
The Gap store in Mississauga does not have a good layout and moreover the staff is not friendly Customer friendly staff is important to mantain sales and this store does not have it.
Date of experience: December 21, 2016
For basics like tees, sweater, jeans, this is my fav and GAP is perfect. The cost of clothing is fair. Very good customer support.
Date of experience: October 31, 2020
Great online store. Great selection and godd prices. Their web site is very functional. I will continue to shop at the Gap on line.
Date of experience: February 25, 2013
I'm not really into their normcore line because in my opinion normcore (read - basic) must be the cheapest. But still nice quality
Date of experience: January 15, 2015
WORST CUSTOMER SERVICE EVER! For some reason I was signed up for the cap credit card. When I received the first letter they sent me about it, I called their customer service and they said that my application would be deleted and everything was taken care of. I then received another letter today. THREE WEEKS AFTER they said it was taken care of saying that my credit card was approved. I then had to *******@gap again where I was hung up on and transferred SEVERAL times to finally speak to someone that could help me. She was unbelievably rude and unhelpful. She said that my application was redacted and when I asked for my name and details to be removed from the system she proceeded to create an inquiry into this, and said I would receive a letter in twenty days. When I asked why it would take twenty days to just delete my basic information from the system and what the letter would say she was unable to give me any further information. And then threatened me that she would not send my inquiry in. Needless to say I am extremely annoyed, aggravated, and among other things will not be *******@gap at any of their stores or sister stores. It is a complete outrage to be treated like this when this *******@gap mistake.
I posted this on Gap's Facebook page and they responded almost a day later that they do not deal with the card accounts and I need to speak to Synergy Bank that is in charge of this. So now I have wasted my time yesterday and do not understand what the woman I spoke to on the phone was doing?
Date of experience: August 18, 2016
I like Gap, I often order there clothes for me and my kids. There are large variety of fashion collections at affordable prices
Date of experience: November 30, 2017
I have been shopping at theGap since i was a kid. Their clothes are still just as classy and timeless as they were way back then.
Date of experience: January 24, 2016
Awesome quality
Great customer service in the stores - "never tired online"
Pricey but again high quality
Date of experience: March 9, 2017
Good selections and reasonable prices. I would recommend for anyone that likes that style of clothing.
Date of experience: February 24, 2016
Excellent value for money. I had been a regular user for almost 3 years and I always got the same warm response from the customer service team..
Date of experience: November 20, 2017
Yes, that is what I said & meant. All pay & really no real say in style but they love it. So I buy it for them.
Date of experience: August 4, 2016
I love the huge selection of jeans that they offer on Gap.com.
I can't wait until they open a site in Germany!
Date of experience: February 8, 2010
They are always up to data, many designs for selection. I bought many dresses for kids at Gap offline shop last summer.
Date of experience: May 25, 2017
I being a faithful customer of GAP store for more than 20 years. Loveeee their Clothes good price and very quality Clothes
Date of experience: April 13, 2015
I haven't get my parcel yet... n they don't even give the information. It's been 1 month... and I don't know where is my purchase item
Date of experience: December 17, 2020
My order took 3 weeks to ship. First UPS to my local post office, and then from USPS to my residence. Tracking showed it arrived at my post office, but the local post office was unable to deliver: "addressee unknown" per tracking.
The confirmation email from Gap showed my correct name and address so, I don't understand how the label could have been misprinted.
USPS returned my package to Gap. I called Gap customer service and spoke with "Robert." There was a clear language barrier, and it took a long time for us to communicate effectively.
Finally, I was offered to either reorder or refund. I chose refund because I didn't know what caused the initial problem and didn't feel like gambling that day.
My total paid was $69.51. Robert tells me to hold. After a long while, I begin to get concerned that the call was dropped, but he eventually comes back on and says he processed the refund and I should see it in 3 to 5 business days. Great. Then he says the total refund is$62, ok?
No, Robert. That is not OK. I paid $69.51. After another lengthy discussion due to a language barrier, he finally agrees to refund shipping. After all, it was not my choice to have the package returned. It never made it out of the post office, and I had no control over that.
I received 2 emails, one for the cost of the products and another for the shipping, confirming a refund for both. The money has not made it to my account yet, but at least I have a virtual paper trail.
I tried to email Gap customer service to alert them to the aggravating scenario. They no longer accept emails. The auto response I received was that they no longer read/respond to emails and provided me the same customer service # that has the aggravating language barrier issue.
I was hoping that Gap would rebound post- covid. They haven't.
Tip for consumers:
It's a gamble. Best of luck!
Products used:
I didn't get my order because Gap made an error on the shipping label.
Date of experience: June 25, 2022
My favorite part of the GAP, is GAP kids. They are trendy without be rediculous, or to faddish that I won't buy. Great Quality clothes
Date of experience: January 29, 2015
Delivery service is very poor and they also have issues with communication. I have a worst experience with them. Thanks.
Date of experience: January 22, 2017
Clothes don't differ much from old navy since they are owned by the same company. The prices are very high
Date of experience: February 20, 2016
Bought some shirts they fit nice very stylish glad i went on the site and bought stuff dont like goijng to stores so glad to do online shopping
Date of experience: November 19, 2017
My question always can get reply soon, the help service is useful. Although I didn't finish the order, but I'll order in the next.
Date of experience: December 19, 2015
One of my fav clothing store, there are always a lot of sales and great collections of dresses. All my friends like it too
Date of experience: November 28, 2017
All the clothes they sent were faded and had stains on them. Like they were from the returns pile. Never going to deal with the gap again.
Date of experience: April 26, 2017
As good as the store. I have placed several orders from Gap online and have had no issues -------------------
Date of experience: October 11, 2017
Perfect quality, good prices. Totally worth it, I would suggest it to anyone looking both for price and quality.
Date of experience: February 25, 2018
Shop womens, mens, maternity, kids & baby clothes at Gap online and find the perfect pair of jeans, t-shirts, dresses and more for the whole family.
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