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Gap

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Overview

Gap has a rating of 2.4 stars from 374 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gap most frequently mention customer service, credit card, and business days problems. Gap ranks 21st among General Apparel sites.

  • Service
    28
  • Value
    28
  • Shipping
    27
  • Returns
    21
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
View ratings trends
13
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How would you rate Gap?
Top Positive Review

“Gap seems to be the best”

Tyler C.
6/14/23

Yo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price. I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.

Date of experience: 6/13/23
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Top Critical Review

“Gap stealing from customers”

Carol B.
12/20/24

I ordered 7 items. Received only 6. They are making it impossible to either send me money back, or send the item itself. They are keeping my money and saying I have to solve it with my bank. They said they are denying my claim because I only have ever ordered twice with them. My order history is not robust enough for them to accept my claim. Shameful business practice in other words called STEALING FROM CUSTOMERS.

Date of experience: 12/15/24
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Reviews (374)

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customer service (49)
Thumbnail of user johng297
New Jersey
7 reviews
42 helpful votes
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February 22nd, 2016

Great place for shopping, especially the children section.

Date of experience: February 22, 2016

Thumbnail of user alexanderl29
PS
13 reviews
2 helpful votes
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August 11th, 2016

They got the best quality clothing for my kids. Very stylish and comfortable.

Date of experience: August 11, 2016

Thumbnail of user katherineg21
Alabama
3 reviews
0 helpful votes
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August 13th, 2016

Great prices and cute clothes shipped right to your door.

Date of experience: August 12, 2016

Thumbnail of user marcellac4
Illinois
2 reviews
0 helpful votes
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January 18th, 2021

Love its soft material. Very good place for basics

Date of experience: August 18, 2016

Thumbnail of user jakwannaiw
Texas
10 reviews
6 helpful votes
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April 6th, 2015

Same stuff at old navy for cheaper even though you are sister stores

Date of experience: April 6, 2015

Thumbnail of user davidc245
GB
4 reviews
1 helpful vote
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September 10th, 2015

It was a very fast process from request to approval.

Date of experience: September 10, 2015

Thumbnail of user davidn32
GB
12 reviews
54 helpful votes
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December 9th, 2015

Despite it being near Christmas my on line order arrived following day, brilliant!

Date of experience: December 9, 2015

Thumbnail of user yusreena
Yusreen A.
Maldives
3 reviews
2 helpful votes
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April 8th, 2015

Love their products, though wish the free shipping could be a bit faster!

Date of experience: April 8, 2015

Thumbnail of user justinb950
Australia
3 reviews
0 helpful votes
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November 17th, 2021

Arrive rapidement et est toujours correct. J'aime leurs prix et la qualité de leurs produits. Le personnel téléphonique était très serviable. Les articles commandés étaient comme prévu. Bon service client.

Date of experience: November 17, 2021

Thumbnail of user jacobm1057
Brazil
3 reviews
0 helpful votes
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August 13th, 2022

Bestellung erhalten, alles ist wie immer top! Toller Service, 100% Original ohne Zweifel, schnelle Lieferung, sorgfältige Verpackung! Meine besten Empfehlungen für den Kauf, Jungs arbeiten großartig, Respekt!

Date of experience: August 12, 2022

Thumbnail of user alexj698
Brazil
2 reviews
0 helpful votes
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November 18th, 2021

Grands choix et service rapide. Le site Web est facile à utiliser. Tout ce que j'ai acheté dans cette boutique est de très bonne qualité.

Date of experience: November 18, 2021

Thumbnail of user samj673
France
3 reviews
0 helpful votes
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November 23rd, 2021

Bonne variété, livraison rapide, bon service client, bonne qualité tout était vraiment bien peut-être que j'achèterai à nouveau ici

Date of experience: November 23, 2021

Thumbnail of user martins898
France
3 reviews
0 helpful votes
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November 25th, 2021

Des prix intéressants, un grand choix de produits, j'aime beaucoup ce magasin, il y a toujours de la bonne qualité et un excellent service client

Date of experience: November 25, 2021

Thumbnail of user michaelw4057
Brazil
3 reviews
0 helpful votes
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November 18th, 2021

Excellent service et expédition très rapide toujours!
Grand choix, bons prix. Très satisfait de la qualité aussi.

Date of experience: November 17, 2021

Thumbnail of user annj483
Netherlands
2 reviews
0 helpful votes
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October 31st, 2022

La experiencia del pedido fue muy eficiente y el producto, incluido el logotipo personalizado, fue excelente. Definitivamente, lo recomiendo.

Date of experience: October 31, 2022

Thumbnail of user joelb542
Austria
3 reviews
0 helpful votes
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September 7th, 2022

Ich möchte meine Erfahrung teilen, ich bin sehr zufrieden mit meinen Einkäufen auf dieser Website und empfehle sie allen meinen Freunden

Date of experience: September 7, 2022

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Shop womens, mens, maternity, kids & baby clothes at Gap online and find the perfect pair of jeans, t-shirts, dresses and more for the whole family.

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