Gardening Express

Ordered carpet roses 23/07/17 arrived 04/08/17, OK so far and other than wanting feedback on 01/08/2017 I had been kept up to date on progress of the order. Hermes did not deliver on the 3rd as advised, which was the first let down, the packaging was poor and the plants were not labelled. I was so disappointed to find they were old plants, one bush only had 3 stems one of these was deadwood, one was broken and the other we will see. The plants were not labelled and the hearts of the plants are full of dead wood, 20 year old plants in my mums garden have less dead wood. Have complained but GE will not accept there is a problem and it is to much hassle and cost to me to return, so will have to accept my loss. Cannot now plant these roses where intended in a feature site as they will let down the other roses purchased locally. Wish I had read the reviews first and waited until stock became available elsewhere, WILL NOT deal with GE again! Ordered carpet roses 23/07/17 arrived 04/08/17, OK so far and other than wanting feedback on 01/08/2017 I had been kept up to date on progress of the order. Hermes did not deliver on the 3rd as advised, which was the first let down, the packaging was poor and the plants were not labelled. I was so disappointed to find they were old plants, one bush only had 3 stems one of these was deadwood, one was broken and the other we will see. The hearts of the plants are full of dead wood, 20 year old plants in my mums garden have less dead wood. Have complained but GE will not accept there is a problem and it is to much hassle and cost to me to return, so will have to accept my loss. Cannot now plant these roses where intended in a feature site as they will let down the other roses purchased locally. Wish I had read the reviews first and waited until stock became available elsewhere, WILL NOT deal with GE again!

Sent from my iPad

A year since i ordered plants from this lot, took my money but no plants or contact from them. Avoid.

Shocking customer service, phones don't work, they don't answer emails or reply to messages on facebook.
Plants are dead and they won't reply!

I am having trouble with your company i dont know if i have ordered or not! It seems im not the only one,

They take orders and do not send
They ignore all emails
No way to contact them.
Fake company- just lost 50£ to them

Ordered 2 standard shrubs sent normal shrubs. After some contact then refused to answer emails. No other way to contact them

I have tried to contact this firm but nothing works. If I try to send a message i finish it and try to send. All I get is oops something went wrong.

Plants were picked and packed but not despatched several days ago. Should have read these reviews first.

Somewhat less quick at delivery. I should have read the independent reviews ( ie not Trust Pilot) before ordering. My error.

Take money, do not provide services announced. No customer support (just ticket system, which is useless).

Worst customer service ever, extreme delays and no way to contact them. All avenues of communication are ignored!

Awful dead plants arrived, not at all like pictures.
Reviews were bad. Should have taken heed.
Never again

Absolutely terrible.
Have waited 5 weeks, had no response to all my emails.
Cant phone them.
Would never use again.
Appalling service

Waited over 6 weeks for delivery. No response to email or phone calls. Then brown, dry dead plants arrived. A complete crook.

Anemone Hybrida Bressingham Glow Japanese Anemone SKU P******* £14.99 and Anemone hupehensis Splendens Windflower SKU P******* £14.97 delivered 23 August 2022
I expected these to be delivered in a similar condition to the Anemone hupehensis 'Red Riding Hood' Japanese Anemone Windflower, that is, 'in-season, strong, healthy, full of buds, flowers and shoots'. They weren't. They aren't.
These are short, stubby scrawny, almost lifeless plants with wilting foliage, no flowers, no buds, highly unlikely to have any flowers at all this year 2022!
'Autumn', Gardening Expresses' Quick Messaging System agent advised me 'This is a young specimen and will thrive once settled'.
If I wanted two 'young specimen' I'd have ordered two 'young specimen' and they wouldn't have cost me £29.96 but more like £4.99 each!
It is already mid-Summer heading into late-Summer with Autumn 'just around the corner'.
I've not spent £29.96 for Gardening Express to deliver me two 'young specimen' in 3-litre pots for me to grow myself, I've spent £29.96 to have premium quality 3-litre 'in-season' plants delivered full of buds and flowers!
Furthermore, the Plant Passport shows A ANEMONE, B BE-2.085.018.364 C week 13/16 2021!
And Gardening Express expects us to pay 'return postage'? Unbelievable!

Ordered on the 10th April still no delivery, no answer to tickets, no update, no refund stay away, there is no way to contact them either

like all the other reviews. shame i didn t see. plant arrived late.dead . opened ticket . send pictures. never a reaponse . wasted money

Dying plants delivered and they try to wriggle out of it. Will now attempt chargeback, shame didn't use credit card.

Ordered 6 weeks ago and still no plants... refund refused... referred to Trading Standards #refundusnow

If there was a zero star I would give it.

Disgusting, disgraceful, unemphatic, uncompassionate, rudest company I have come across. There are no ways of contacting them either by phone or email, just their silly online chat forum which takes hours for them to answer. They do not honour their 5 guarantee shrubs and trees, like Large 4-5ft Magnolia acuminata Blue Baby, they sent out a bare root and expect you to send it back in 14 days if it does not flower or sprout leaves. I paid £30 for this tree and left it for 5 months, did a bark test, and it was dead. They were very rude when contacted online (transcript copied for court purposes) and would do nothing cos I had to send it back in 14 days, cr*p, rude, unruly staff, disrespectful, unhelpful, the owner, CB is not interested in feedback even when contacted by LinkedIn. Disgusting, if they want to survive they need to change their business model for sure. Try well known companies like Suttons, or the RHS. This company is really for the dunster for certain. DO NOT BUY FROM THEM YOU ARE WASITING YOUR MONEY. I have now had to get CAB and Trading Standards involved as the item is not fit for the purpose and promise, will take them to court over this of needs be.

My order of 2plants never arrived. Order date12/May/2020 today is 18/August/2020
No Customer service

Haven't even received my plants zero customer service shouldn't be in business thank god I paid with PayPal

Received a delivery with numerous plants. Some ok, some pretty dead and not as advertised. Started a dispute through the chat as they don't provide a phone number on the website. Talked to two people through chat and Marina the manager on the phone, got fobbed off, despite providing with clear evidence that the plants that I have received are not what is advertised (ornamental cabbages are advertised to be in 10-12cm pots 1l on the website, arrived in 6cm pots and less than 400ml, and some of the heathers were pretty dead).

Got told that the plants are the right plants and there is no issue and if I want to return them for refund I need to cover the cost myself, which I have refused, given that I have received not what I have ordered based on the information provided online.

When I have pointed out the difference in size of the ornamental cabbages both in the description and photos on the website, I got told that the measurements are approximate and the images for full grown plants. This was not mentioned on the product page.

As for heathers, I got told that some of them are not in season and thus don't look great right now. Again, nowhere on the product page is mentioned that they are out of season. On contrary, it says 'Full of buds and bursting in to colour right now'. Again, when I pointed this out to Marina the manager, I got told that I should have done my homework (bear in mind the product page doesn't even mention what types are being sent!).

All in all, the company is a scam and I would advise against shopping with them as you will waste your money and nerves talking to the customer support team.