Gardening Express

I very rarely write negative reviews but have to warn you about this company. I ordered two9 Bonsai trees. They arrived promptly but on opening the box the trees were dropping leaves and had several bare branches. I have emailed several times but have only had one reply saying they assume my original query has been answered to my satisfaction! I have asked for a credit note/new plants or my money back but have received nothing. I did think about sending the plants back but I will have to pay for postage, which I believe is illegal. I should have read their reviews before buying anything off them.

Very disappointed in the Clematis Armandii plant I received today at £79 I expected a flourishing plant instead I received a tall plant with not much fullness and dried leaves and a broken branch. The worst issue is their customer service, you cannot speak to anyone it's all done via their"online chat" and they are not forthcoming with an apology for your dissatisfaction, they are quick to dismiss any issues you may have and quick to let you know if you want an exchange or a refund that you have to organise this at your own cost and once the plant is received then they will assess the plant and see if it's worthy of any action. The good versus bad reviews on trust pilot are equal which should have been a red flag but unfortunately I didn't visit trust pilot before my latest purchase. Absolutely appalling service.

Do not order from this company! Accepted my 3 & half week wait for my plant due to "Covid" but then received a plant that didn't resemble to picture. The shots/leaves were meant to cover the hole stalk vertically but they were only at the top of the plant with no sign of shoots emerging below. The only way to contact this coming is by raising a ticket that seems to fall on deaf ears. No telephone number to speak to someone so now I am stuck waiting 10 days later with a plant & packaging with no sign of a resolve. Wish I had checked for reviews before I bought from this company. A total waste of my time & money!

This company is a joke, I really don't know where to start. I am normally quite a savvy shopper and can't believe I fell for this scam. The owner Chris Bonnett should be ashamed of this outfit, I would gladly spend double for a quality product delivered with great customer service which is the exact opposite to what I received. Buyers beware!

Ordered this plant and received a bent twig! I raised a complaint and the response was that if I scraped some skin off it and is was green underneath then it was alive. Really? They then closed my complaint down and marked it as 'resolved'. NO IT WAS NOT RESOLVED. Take my advice readers and do not order from this company. I don't even believe they grow their own plants, I think they are all 'seconds'. Goodbye Gardening Express!

Do not use this Company. They tell you everything is "special offer" which drags you in.
I received a completely dead Gunnera which is a big rhubarb type plant that lives in boggy pond places. It arrived after 16 days via Hermes in a completely dry state, crispy leaves and most of the bone dry soil in the bag. I complained via their stupid ticket method and was told that it was fine it was frost damage. I am still trying to get satisfaction from them. They are sharks DO NOT USE THEM

I paid in good faith for a wedding gift over £50 and no delivery I have proof no delivery was made and no refund and no acknowledgement, mailbox full, no phone number to complain so have had to raise with credit card company

I placed my order a month ago and I am still waiting... terrible automated customer service. Probably not great at the best of times, but now it is all coronavirus's fault. Have ordered stuff from other mail order companies during this time and they have all managed to deliver... I wait and I wait but I shan't be using them again. If they would just reply it would be a help.

I ordered a collection of Hellebore, all supposed to be different. They were absolutely dreadful. 2 were almost dead with no flowers so don't know what colour and 2 were the same although supposed to be all different. Did email back but of course had no reply. Wont be using them again.

The company is a joke. No method of contact, no delivery of plants, absolutely no interest in resolving customer issues whatsoever. AVOID. I think they are actually a scam company and am taking legal action.

I had 4 orders from this company spending a considerable amount of money some plants arrived dead the others died within weeks/ a month or so. No phone number to contact them sent several emails no response. Raised a number of forms on website, got the excuse of them being busy, my case has been referred to the horticultural manager to look at my case never heard back. On checking the status on my case i found the jobs had been closed without it being resolved.
Disgraceful joke of con artists.
Avoid this company if you don't want to wait weeks for your delivery and get dead plants, they guarantee the plants yet don't refund you with pictures of the dead plants.
If you want to order plants online use dobbies, excellent quality and service

Please do not order from this website. These guys are a scam. They do not post the plant. My plant is lost in the transit and these guys wouldn't respond. There is no telephone number and they plainly ignore all the emails. I'm gutted I didn't check the reviews. I'm going to post this review on every single feedback website.

No products received and no information about my order. I just get "do not worry" and my order will arrive "soon". I am not sure if they mean "soon" in the context of the history of time in which case I may wait a few million years...
Main issue I've had is the complete lack of information. Awful

They took my money a month ago, and still nothing. I tried to contact them on their website but their contact system has been shut down. I think they are going out of business which means the end of my money.

Never buy anything from this " Company" it has one single Director, no customer service and as you will discover if you buy and are dissatisfied you have to pay postage costs (not recoverable). In short I am about to sue them and report them to Trading Standards.

OMG - why did I not look at the reviews first! I ordered two small Xmas trees on 29/11. They stated can take up to 10 working days. 10 working days arrives - no trees. So I contact them by their limited webchat service to cancel my order as it will now arrive too late. They say they won't give refunds if orders are in picking status. The order has been at picking status for 5 days! (Basically a scam to ensure no customer can cancel orders when frustrated at the long wait for their order).

They have no idea when it will be delivered but still won't give a refund. Absolutely appalling customer service. How is this company still in business - how?

This is the last time I will use this company - they are the worst company I have dealt with. I had plants that arrived broken and they refused to replace and the plants didn't survive. Their delivery is slow and they will just leave the plants outside if noone in and they can get stolen. I won't go on but do not sue this awful company.

It's been weeks and weeks since I ordered my plants and still I've received nothing. I've had almost no communication from them. It's impossible to speak to or contact anyone. No email address or phone line and their poxy chat service is awful. This is the worst customer service experience I've ever had. No plants, no answers and no information. Rubbish company. I wish I had never ordered from them in the first place. Please do not shop with this company! I will be contacting trading standards very shortly if I don't receive my order. Absolutely dreadful.

Spent £239, the topiary trees are appalling, nothing like the picture on the website, I ordered 10 lavender plants and eight arrived. I ordered two small blue plants and only one arrived. The plant I received free was 50 per cent dead. Only the Acer was as advertised. Have never dealt with a company that you cannot email, phone or contact CEO. You are advised that you can contact somene via chat, this I did. I was informed that a representative would contact me in 45 minutes - 6 hours later no response. Having read all the comments I cannot believe this company is still operating. AVOID AT ALL COSTS

What an absolutely atrocious company to deal with. Poor quality products and terrible customer service. No telephone number so you have to online chat'. Poor you if you get Sam - he/she will actually shout at you with capital letters! Returning products costs a fortune - so it's not worth it in the end. 4 boxus will eventually come back to life with some TLC, but the Laurel, well - hardly a matching pair. These were meant to be placed at the entrance to a marquee in a few weeks time. That'll be embarrassing, so will go out and spend my hard earned money on decent plants. DON'T THROW YOUR MONEY AWAY. Visit your local garden centre and buy quality products you can inspect.

If you are an amature gardener stay clear! They haven't got a customer service telephone number and hide behind a silly "ticket" system so if you wanted to ask say for example "when do I prune this plant" you get an auto response acknowledgment, then later are issued a ticket number telling you to wait up to 5 days for an answer!

OMG I wish I had searched for reviews before ordering from this terribly and unfortunately named company! SEVEN WEEKS for my order to arrive in full. It's a different season now! This seven weeks was accompanied by me spending AGES chasing them - after four weeks (the joke is when you order it estimates 3-5 days delivery) they sent only part of my order, their customer support ticket system being a joke that never wanted to help, and, the plants... I mean, they were cheap, and they are alive? I think that's the nicest I can put it! The plants certainly do not match the glowing descriptions "covered in giant flowers" for example, nope. Please learn from my and many others mistakes and do not shop here, there is NOTHING positive to say about this appalling, abysmal company.

Worse company to deal with,place a big order,upon receiving one plants nearly dead & other was out of soil and 2 branches already/ nearly broken, contacted Garden express 4 times by chat,quick messaging and email NO REPLY. Not going to return dead plants and to bare the expenses als have no guarantee i will get my money. They claim they r cheaper than than yougarden and rest but there quality are far worse than others and small plants. Be aware don't buy from Garden Express