Gardening Express

Terrible customer service as do not reply. I bought two tulip trees and one seems to be growing fine but the second one is not doing anything. I have sent messages to gardening express over two weeks period but yet to receive a response.

Order #*******

AVOID THIS SCAM SITE! Terrible, weedy, weak and half dead plants. The plants have been "forced" under unnatural growing conditions and will not last a day in a normal garden, that's if they even eventually arrive with you 4 weeks late! Zero customer service, emails ignored, dead plants, missing items. A TOTAL nightmare and a total scam and please avoid. Honestly I'm shocked. The person who owns this company cannot surely think of themselves as garden lover. Much better to call your local garden nursery and make a real order for real plants over the phone. Still waiting for refund 5 weeks later...

I bought a palm, which was supposed to have 1.5 ft of trunk. The ones I received were babies and the customer support was appalling and said that the customer can be sent whatever they fancy.

Check photos and decide.

Court case pending from me. Avoid.

Do not bother. The 10 hosta "plants " I received were roots in a plastic bag. Only 4 survived. I waited patiently for over 4 weeks and actually thought the plants had been stolen from the box! No labelling to tell me which hosta was which. 6 roots were mouldy and dead

Gosh, how is this company still trading?
This company shows you a picture of a plant on their website, and sends the plant below.
No refund, and expect me to pay for return postage, if I want the hassle of returning. Thankfully my bank came out trumps and refunded.

Plants I've ordered have died. In fact they never grew in the first place. That's not my issue as there is a guarantee. The problem with this company is communication. I've been following their recommend 'contact us' procedure and have not had a single response in 14 days. I'd advise avoiding this company until they sort out their customer support.

I bought 4 Amaryllis bulbs, 2 in gift boxes for £2.97 each and 2 huge sized ones at £7.97 each. The picture of the huge amaryllis was very inviting however what was delivered was disappointing. The Huge amaryllis were actually smaller than the £2.97 ones. The response from the company Nursery Manager was "I would like to assure you, your bulbs are as we would expect them to be." So they obviously knew before hey sent them out that they would not be anything like the marketing picture. All requests for a refund have been ignored. Make your own choice.

Purchased plants from them, one arrived dead, another badly damaged and not by transit and the other half dead. None of the plants matched the online descriptions. Customer service refused to rectify the problem, said they were a little thirsty and to water. 2 weeks on, still no improvement with planting and watering, customer service ignoring my messages. Don't buy from them, not worth the money or the stress.

What a bunch of thieving clowns. Order arrived months late. Half order arrived on last legs. Nobody at the company gives a crap about customer service. They take your money and in simple terms rob you blind, then shaft you by sending out sub standard plants. Worst buying experience ever

Buyers Beware!

If you like losing money, chasing BS inept colluding customer services staff, being lied to, and lining the pockets of a faceless thieving Company Director... you are in luck!

You've found the right place.

Enjoy

Unfortunately it is not possible to give this company less than one star. My order from 11. 4. 20 actually arrived today (two hydrangeas). One plant was just about acceptable but the other was an insult - two weak stems and a third one that had been broken off at some time. Neither plant looks well cared for or particularly healthy and to be honest I have seen better specimens cheaper in Aldi. Given the appalling customer service I can't face trying to return the worst plant and then waiting for a probably non-existent refund. Do not even think about buying anything from these people!

Plants turned up 2weeks after ordering half dead and nothing like the pictures on their site. One small tree was nearly dead.
£70 I won't be getting back.
Complained with pictures and chased for a response, still no contact.
Please avoid and stick to your local garden centre

I spent over £60 on plants. When they were received They looked unhealthy or dead. Tried to contact the company but there is no phone number you can only email using their website. Please don't waste your money.

Oh, how I wish I'd read these reviews before using this company... I'll never use again & would advise others to avoid.
Circa £40 spent on plants; *two weeks* after ordering, they arrived... All crammed into one box, crushing each other. One is diseased and dying, another simply dying... and the remaining ones have unfortunately been neglected so much, they're unlikely to ever succeed. There's barely any foliage, let alone flowers.
These are not fit for purpose and could not be further from the standard of plants advertised on website.
I contacted them immediately on receipt (via website, as no phone!) I've emailed 3 times...
Not a single reply. Detailed photos were provided...
WHAT A SCAM

Ordered an Acer described as '50cm tall' and 'a sturdy young tree'. The height was true only because a spindly side shoot had been allowed to grow at the expense of all three main branches, which had been hacked right back. Attempted to email a complaint but their system refused to accept the email. Un-nerved by lack of customer service line and now, from reading other reviews, see why that was justified. This company should be investigated by Trading Standards. Our expensive lesson - buy what you can see in a proper nursery. If we'd seen the plant we got from Gardening Express in a garden centre, we'd have walked straight past it.

No idea of how to deal with a complaint, they sent me 4 plants cost me £50 and I've wasted my monies, despite contacting them which needs an a level to manage! Their long drawn out reply system is rubbish, they play games, I have 1 decent plant for my money.
Will never use or recommend this company

Ordered 2 plants worth £30.00 29/05/17 after much chasing (via email) this week, they arrived today 30/06/17 and are more dead than alive. Looks like they were packed on 29/05/17 and have not been even watered since, bone dry. I should have read reviews before I placed my order but was fooled by the professional looking site. I'm not holding out for a refund it looks like they don't operate that way. Daylight robbery and shameful trading, still £30.00 on 50 orders a day, what do they care?

Plants arrived, and if they had been planted in my garden, I would have dug them up and thrown in the bin. Dead looking, absolutely no chance of surviving. The photos look fab, but that is NOT what you will receive. Customer service appalling...

Arrived both half dead, dried up and looked awful. Contacted garden express asked to send photos. Then following at least 5 more emails, trees subsequently died and binned, no answers arrived. All emails ignored and guarantee counts for nothing. If I could give 0 stars I would. Rip off company definitely don't use them.

Have been waiting for a month for my delivery. Difficult to check as no contact details are provided on their website or invoice.

I will not be using them again.

Delivers very little. Their marketing is excellent their products are poor. 11 emails numerous calls (all chargeable by the way). Products I ordered 6 items so not a small order. They arrived a month late in a distressed condition. Would NEVER buy from them again. Even if it were free.

I wish I could give NO STARS!
Avoid Gardening Express at all costs, possibly one of the worst retail experiences I've had. Lovely pictures on their website, but be warned what turns up will take 5-10 year to look in anyway similar. They may as well sent you a packet of seeds! They send everything using Yodel and will require a signature. You'll get no warning, simply a text saying be in tomorrow and await your package. It can't be left in the garden (ironic given thats where it'll end up), wont be left with a neighbour, instead you will need to wait in all day. When you contact customer service, they are completely useless. All they say is, "well your plant arrived, it's not dead, there's nothing more we will do". No real apology, no offer of compensation. I'd run a mile from these guys, plenty more reputable companies out there.

Damaged packaging, half-dead plants, no reply to emails and no phone number supplied (I'm not surprised - they'd need their own dedicated call centre to cope with complaints.) A total waste of money. Go to Crocus instead - great on all counts.