• Garrett Wade

Garrett Wade

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Overview

Garrett Wade has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service, and long time. Garrett Wade ranks 1st among Woodworking sites.

  • Service
    21
  • Value
    20
  • Shipping
    21
  • Quality
    20

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
5
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How would you rate Garrett Wade?
Top Positive Review

“Great products”

Michael P.
6/29/22

GW offers our family a variety of tools and accessories beyond what is available at big box home improvement stores, or even specialty hobby or gardening outlets. Many of their available tools source from quality providers in the USA and worldwide, rather than being sourced from mass producers of lower quality and less innovative designs. The online catalog is easy to access and survey what is available for a hobby, gardening or home project. And, orders are promptly properly packaged and shipped. The invoicing process was straightforward and pricing or discounts properly applied. Customer service is responsive should any issues arise.

Top Critical Review

“Bought a pan”

Donald I.
10/14/23

WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.

Reviews (300)

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customer service (55)
Thumbnail of user connieo134
Washington
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

As seniors' hands weaken over time ratchet pruners are the answer! Not only does Garrett Wade offer top quality pruners, their advanced ratchet mechanism, bright colors that are easy to see amongst the plants, and secure belt holster all add to this wonderful pruner!

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

What a nice review, Connie! We're delighted to hear how much you like them and how easy they are for you to handle. Thank you so much for your order and for taking the time to write and let us and others know. We appreciate it!

Thumbnail of user steveh2073
Virginia
2 reviews
0 helpful votes
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June 23rd, 2020
Verified purchase

I bought these tools several years ago for me. This was a re-purchase for a friend who just retired. I biggest reason I shop here is the quality of the things I purchase. I have not been disappointed yet.

Service
Value
Shipping
Quality
Thumbnail of user phyllisp213
Illinois
1 review
0 helpful votes
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July 20th, 2021

I have placed several orders with Garrett Wade and am blown away with the quality of every item I have purchased. I have purchased several knives for my personal collection and have purchased several knives as gifts and the feedback from the gift recipients is the same... the quality is exceptional. I have also purchased an oak chest which was also beyond my expectations. Additionally, I have been extremely impressed with their shipping time. Every order is processed and shipped immediately. I couldn't give this company any higher accolade and I pray they will continue to prosper.

Thumbnail of user gailm444
Tennessee
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

Our order was pleasant from the "get go". The site was easy to navigate and finding the cute miner's lamp was easy. The price was very good so we were curious on how the quality would be. Turns out there was no need to worry. The lamp is quality made and cute! Would not hesitate to order from them again.

Thumbnail of user robertc3261
Wisconsin
1 review
0 helpful votes
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September 14th, 2020
Verified purchase

We had two thermal espresso mugs with problems; ocelots its handle and the other had holes in its finish that held liquids.The customer service rep who helped was very cooperative and we soon received two replacement cups.

Thumbnail of user johnh3393
Minnesota
1 review
0 helpful votes
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April 8th, 2020

I have been buying from Garrett Wade for many years. The uniqueness and quality AND usefulness of their products is excellent. I recently purchased Thread Snips and Machined Brass Seam Ripper for my wife who has started quilting and she loves them. Good company, good service, good products.

Thumbnail of user stephenb956
New Mexico
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

I have been a Garrett Wade customer since the 1980's! I have been because of the quality of tools and merchandise offered. An excellent company that strives to meet my satisfaction. They do listen and that's a strong enough reason for me to continue to do business with Garrett Wade!

Service
Value
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Quality
Thumbnail of user michaell762
New York
1 review
0 helpful votes
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July 12th, 2018

I had a situation where I need to speak with their customer service. They went above and beyond to correct my issue, and I am super happy with the end result. Great company, and unique and high-quality products.

Thumbnail of user bryanp161
California
1 review
0 helpful votes
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June 16th, 2020
Verified purchase

The hoist I purchased looks well made and like it will do the job I have in mind for it. I haven't used it yet because I'm in the S. F. East Bay area and the job I need it for is on my property in Trinity Co. In the far N. Of Ca. I hope to get up there soon.

Thumbnail of user benjaminm791
California
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

I ordered on line to purchased a floor mat. I reviewed my order on my iPhone and found the discrepancy not receiving the discounted price.
Despite this problem, I purchased the same floor mat for my backyard door because your products are excellent in quality.

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Dear Benjamin, We're so sorry that you didn't receive the discount when you clearly should have. We will resolve this for you today and you should see the credit appear on your statement within the next 3 to 5 business days. We truly appreciate your taking the time to review us here. Please accept our sincerest apologies on your not receiving the discount.

Thumbnail of user dickb90
New York
2 reviews
0 helpful votes
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August 8th, 2023
Verified purchase

Ordered first pair of these Italian dressmaker's shears for my wife. My mother saw them and like them so much she asked me to buy a pair for her. Got them for her birthday. Very high quality shears. Fast delivery.

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Thank you so much for both of your orders! We're so happy that your wife and mother love the shears. We truly appreciate your taking the time to share your thoughts with others. Thanks for being a terrific customer!

Thumbnail of user peterc599
New York
1 review
2 helpful votes
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February 5th, 2020

Nothing is good or correct when you deal with Garrett-Wade company. Avid it in the first place.
First all, the deal they offer me was 2 for the price of 1. I only receive 1 item. Honestly I could catch it, cause the e-mailed receipt show only one item. I assumed falsely they were honest.
Shipping: They charge over $ 12.00 for small, 2 once package. They tax the shipping cost, although they shouldn't? Only companies located in the state of Illinois charges tax on shipping in the USA.
These guys are a rip off from the start to the end. Avoid them.

Thumbnail of user kathym1166
New Mexico
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

I have been searching for a way to hold and manipulate a wide variety of wood pieces for carving and I have finally found a classy and brilliantly designed vise! The price point was excellent and I even love the color--no industrial black on this item! The rotation options and multiple functions are amazing. I enjoyed reading about how this final design emerged and really appreciate the creative craftsmanship. Couldn't be happier; delivery was prompt and the vise was well packaged--can't wait to bolt it to my brand new workbench/cabinet!

Thumbnail of user df223
Vermont
1 review
4 helpful votes
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February 13th, 2019

I ordered from Garrett-Wade in January, 2019, using gift certificates I got for Christmas. To pay the balance of the amount due (what the certificates wouldn't cover), I submitted my credit card.

According to Garrett-Wade's own receipt, my credit card was to be charged $17.60, but when I got my credit card statement, Garrett-Wade had charged $52.70 instead. That's an additional $35.10.

So far, Garrett Wade customer service has not refunded my card, their management team is still 'researching'. I'm not hopeful that they will own up to their mistake so I'll probably have to mess with my credit card company.

Overcharging someone's credit card is the same as theft. I'll never shop at Garrett-Wade again.

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Hi!
We are so sorry about this and can totally understand why you would be upset.
To partially use a Garrett Wade Gift Certificate for a purchase usually runs smooth but something happened here, and we are deeply sorry for this inconvenience.
Please contact me at orinfraser@garrettwade.com so we can investigate this and make the necessary adjustments.

Sincerely,

Garrett Wade
Customer Service

Thumbnail of user robertm8755
Colorado
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I purchased a few items for a barn project and everything is just so darn good! Check out is easy and everything arrived in secure packaging and in a reasonable time frame. I'm a very satisfied customer.

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Dear Robert,
We're delighted to hear it all went well and are very pleased to hear how much you like our products! Thank you for your order and taking the time to leave us such a nice review.

Thumbnail of user roberts7121
Texas
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Everything that I have ordered from Garrett Wade has been exactly as described. I look forward to ordering further items as my desired temp me. Notice I said desires, not needs. Garrett Wade has the items that all DIYers should have and want but not necessarily use on a daily basis.

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

HI Robert, Thanks for taking the time to share your thoughts. We greatly appreciate it!

Thumbnail of user josephp1529
Nevada
2 reviews
0 helpful votes
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October 26th, 2022
Verified purchase

This is our second order with Garrett - Wade. We ordered a second high end watering can as a gift for our daughter in the Bay Area. The second time around the order was promptly shipped and arrived in record time. It came in undamaged and showed it was a quality product. It was fashionable and we display our first on so visitors can view it. We can use it with impunity and it brings a smile to our faces when viewed. We would purchase again from your good company.

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Thank you so much for your kind words and thoughtful review, Joseph! We're delighted to hear that you're pleased with the watering can and truly appreciate your business!

Thumbnail of user nicholask269
Indiana
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Quick shipping, products recieved was as expected, very nice quality stuff that you can't buy at other places, and found a free Garrett Wade knife pocket knife that I wasn't expecting. Nice knife! Carry it everyday.

Thumbnail of user garyh863
Pennsylvania
2 reviews
0 helpful votes
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April 9th, 2023
Verified purchase

Purchasing from Garrett Wade is the kind of service that in the past was commonplace. They always have a unique collection of merchandise from the US as well as around the world and handle the transaction efficiently as they should.

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Thank you so much for your kind words, Gary! We're so happy it all went well. It's a pleasure to serve our customers and we hope you enjoy your purchase!

Thumbnail of user davidw5338
Montana
1 review
0 helpful votes
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June 16th, 2022

In November of 2021 I purchased a wood plane from this company. I did not like the quality of the tool and returned it for a refund. The company acknowledged receipt of the tool and promised a refund. Numerous calls resulted in polite people promising a refund any day. My bank got the same response and I never got a refund. I suggest avoiding this company. The tools are of poor quality and they do not act on refunds.

Tip for consumers:
be careful with this company

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Dear David,

We're very sorry to hear this. My name is Susan and I would like to get this resolved for you as soon as possible. My email address is susanm@garrettwade.com. Can you please write to me directly?

Thumbnail of user reneec527
Texas
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

I ordered on 1/28/22 and happy my order was to arrived before 2/8 spouses birthday. Then some weird UPS delivery emails happened but all was good, on the 8th it arrived BUT the international rolling cabinet that I ordered didn't arrive instead we received the optional top chest. I emailed and called customer service without any resolution except they said to look for a return shipping label - but wait what about my ordered product? How about just give me a discount on the chest and I'll keep it. NOTHING WAS SAID - no options no time frame no refund. The only concern was the return. AND I didn't receive the shipping label for the return either... WHAT! OH YEAH... They have my payment!

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Dear Renee,
We're very sorry to hear of your negative experience with us. We have your order information, and have forwarded an email to a supervisor so they can call you to resolve this as soon as possible.

Thumbnail of user raymondd367
California
1 review
0 helpful votes
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March 25th, 2022
Verified purchase

This fruit picker from Garrett Wade is by far the best fruit picker ever. Most fruit pickers have you yanking the fruit off of the tree which not only disturbs or mars other fruit but sometimes rips off part of the branch. And, if the fruit tree is blooming, like our avacado, they knock off hundreds of new fruit. I've had one of those "yank" pickers for years and decided it was time to find something better that did not damage my tree. The Garrett Wades Telescopic Fruit Picker cuts the fruit off and then captures it in a bag. We are able to pick up to 10 avacados at once. The picker extends 10 feet which is more than enough for our full grown avacado tree. So, if you're looking for an avacado, or other fruit, picker that won't damage your tree or other fruit on the tree, this is by far the best picker ever. It is more than worth the price considering what it does and how it does it. I would give this picker ten stars instead of just five.

Products used:
telescopic fruit picker

Service
Value
Shipping
Quality
Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Thank you so much for your wonderful review of the Fruit Picker, Raymond! We're thrilled to hear how much you like it and truly appreciate your sharing your thoughts about it. We wish you a very fruitful gardening season!

Thumbnail of user richardm1783
Rhode Island
2 reviews
0 helpful votes
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July 25th, 2020
Verified purchase

I would like to get updates on my order. I ordered something on July 10 and it is 25 of July and no updates. Would love to see when my order is coming so I can be
Home when it comes. I like their products.

Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Hi Richard! Thank you so much for your review! We're sorry to hear that you are still waiting for the Larger German Hand Drill. The manufacturer has given us an expected date of 8/20. We apologize for the delay, and thank you for your patience and loyalty as a customer.

Thumbnail of user mariet147
California
2 reviews
0 helpful votes
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August 17th, 2022
Verified purchase

First time ordering and everything went well. The product was received promptly and well packaged. The snaps are hearty and well made, easy to set and they stay put due to the way they are made. Thanks Garret Wade!

Tip for consumers:
Everything is pretty self explanatory. Site is easy to navigate.

Products used:
Line 20 solid brass snaps.

Service
Value
Shipping
Quality
Thumbnail of user craigw169
Craig W. – Garrett Wade Rep

Thank you, Marie! We're happy to hear that your order went smoothly. We truly appreciate your business and that you stopped by to share your thoughts!

Thumbnail of user marthas338
Virginia
4 reviews
3 helpful votes
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June 25th, 2020
Verified purchase

I placed my order on June 10,2020 and it was to include a "free gift". I received an email on June 13 stating my order was shipped. It arrived a few days later but it was only the "free gift". I let another few days pass and still no order. I finally contact Garrett Wade and get a response in another few days telling me my order is delayed until mid August. So far not great service. It shouldn't be up to me to keeps tabs on my order. They have my money - all I have is a free gift.

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From the business

Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell

Company Representative

Thumbnail of user craigw169
Craig W.
Typically does not respond to reviews

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