Garrett Wade

Saw the Japanese hedge shears in a Garrett Wade catalog a few months agon and was disappointed that they were on backorder. I submitted a request to be notified when available. Ordered the shears when I received an e-mail and they promptly arrived. They work even better than the description in the catalog description. Very sharp and are very light. This tool is another fine product that I have ordered form Garrett Wade.

This purchase from Garrett Wade was a hardback book on making and using wooden handplanes in the tradition of master woodworker/designer James Krenov. Consistent with my past experience ordering from GW, the book came well-packaged and in perfect condition. The book contains a wealth of information on designing, planning, building, and effectively using wooden planes. It is a rich source of inspiration and nicely complements the other woodworking tools and resources I have purchased from Garrett Wade.

"A customer service representative called me after I left a message that I couldn't contact them because of a blip in the workings of the telephone. He was very helpful and concerned that my experience with them was a good one. Good customer service! "

When I look for well-made products, I always go to your company. However, I wasn't notified that my recent order was on back order. Now, I find that it's on its way. Thank you. I know it's worth waiting for.

Garrett Wade is where you go when you want THE tool - you know, the one that will last longer than one project, the one that will do the job because it's designed and built correctly, the one that just Works. Fast shipping and willingness to respond to questions are definite pluses.

Arrived very quickly, one 2 liter, one 1 liter, in great shape, both fired right up and work very well. Made by Prabhat in india, beautiful brass workmanship. As a machinist and gunsmith, I could find no flaws in the worksmanship what so ever.
Great prices on each of them as well.

After an initial report of a product problem, the issue was handed off to a product specialist who dropped the ball and didn't return my phone calls or text. It now has been 5 days.

I became interested in purchasing a High-Quality pocket knife for a Birthday gift, after I saw a video on: "How It's Made." They showed a French-made knife from the 18th century, and How that same knife is being made Today, and available through Garrett Wade! I found this site online, and ordered the knife that same Day.
The recipient of this gift was Ecstatic when the knife from Garrett Wade arrived in the Mail. He said that This knife is something that He can pass-on to His son, with Pride... after he uses it for "things around the house!" So, worth the price :)

I am very happy with the different items I buy from wade Garrett.
I bought a cutting knife from wade Garrett it has two handles and looks like a half moon very nice indeed for chopping and cutting. Do bbe creful it is very razor sharp. :}

This is a scam. I ordered a garden kneeler, they threw in a free flashlight, but still charged $12 for shipping. Then they canceled the garden kneeler, still sent the free flashlight, which is now a $3 flashlight for $12. I did not OK the cancellation or change of order. I am going to dispute the charge.

I saw two things that I wanted in the Spring catalog. When I went online to order the price for the drill set that I wanted wasn't the sale price in the catalog so i called to place my order. The phone rep had to dig a little but she found the price that I saw. The drill bit kit is complete and very nice. I also got Grandpa's weeder which is very well made and really works.

Unique selection of products in GW catalog. I'm hoping the German made safety goggles are a hit with my son- they look so cool and are well made. Just he needs for his copper etching hobby...

Nail clippers are excellent, well made and functional. Knife was not so good, the handle was poorly fitted with an area that had been filed down, and pin rivets protruding to cut your hand.

Everything I have ever purchased from Garrett Wade has been a great price for even better value. Always looks better than the pictures. Customers service is amazing and very fast to fix the issue.

Every item sold by Garrett Wade is of very excellent quality.
However, the pricing is somewhat expensive / high.
But as the old-adage states: "You Get What You Pay For."

They have a great selection of quality tools. I have spent hours poring over their wares. The prices are reasonable as well, considering that these are very unique products.

Very expensive work gloves that are worth twice their price! Cut & Thorn proof. They are also heat resistant. I bought two pair. One each blue & orange. Gloves do take a little breaking in.

Going through (outside) brooms every 2 years, I was impressed with the look of your product, & now that it has arrived, it's everything you promised, and I fully expect that it's a "lifetime broom"!

I tried to purchase a product on the Garrett Wade website and I was confirming my order when I was suddenly directed to a new page that states "Error w're currently having technical issues please try again later". I tried to order the product a second time and the same thing happened so I gave up purchasing the product from Garrett Wade. I then received an email saying thank you for visiting the Garrett Wade website we noticed you have items in your cart and we've reserved them. Anyone with common sense would think "ok my order didn't go through". Instead I received 2 emails two days later saying my items have been shipped. I never received a receipt for the purchased that apparently went through during the technical difficulties. I called Garrett Wade and talked to three different people who all said the same thing "ma'am there's nothing we can do". I even spoke with a supervisor who sounded like she was half asleep and could care less about my situation. Absolutely ridiculous customer service and website. To anyone in the future considering ordering anything from Garrett Wade DON'T. I don't care if there are positive reviews posted on this site the amount of stress and frustration is not worth going through trust me.

Awesome product so much better than grabbing a ladder thanks to the telescopic handles. I am very pleased with my purchase. I have wanted these for 3 years and now I have them.

First, the company makes good quality tools and I am happy with all the tool purchases that I have made. I recently gave a poor review regarding my experience with a return that was not acknowledged and what I felt was poor customer service. After posting the review however, company representatives promptly contacted me. It turns out that the company had gotten more than one new computer systems and the order form, the back of which I was supposed to fill out, was blank. Not having filled it out the company had no way of identifying the customer who made the return. After speaking to Joe, who BTW is a fantastic guy and a lot of fun to talk to, they issued a full refund to my credit card. Susan was also wonderful and pleasure to communicate with by email.

So at this point, once again I stress that the quality of the merchandise is outstanding but they are currently having problems with their computer system and return process, which should improve in the near future. It is a real plus that people, real people, who work there reached out to me promptly and put forth great effort to rectify the problem.

The world is full of junk, and Garrett Wade has sifted through it for gems. I've ordered several tools over the past ten years, and all of them are still in service.

I have purchased a number of items and have not been disappointed with them. From the ordering process to follow up and delivery, they are on top of providing good customer service.